Staff very rude upon check in ...rooms is outdated and breakfast was a joke
staff
The highway next to property was very difficult to negotiate. Will not stay at this Hyatt again because of it.
My wife and I had a confirmed reservation at this hotel and when we arrived, we were told that no rooms were available.
We like the South Birmingham location, but the highway it is located on is high traffic and difficult to access and negotiate. Had to make two U turns to get the hotel,
My overall stay was very pleasing. the property was clean, the rooms were very nice and the service was excellent. The only issue I did occur which is why I did not rate it as excellent stay. When I arrived and had booked for a king bed, the service representative on site said they only had a double with queen beds available. Well, since it was queen beds I accepted but once in the room, those were not queen beds not at all. They had to be only full size beds. That was a little disappointing because this weekend was our 1st Anniversary and the bed size was important. However, we did not complain we made the best of it.
Great room, great stay
The beds were very small. Asked for bedding for fold out couch, was given a baby blanket! Breakfast was horrible, staff not helpful, whole place smelled like weed, blood on the bathroom floor. No coffee in lobby.
I adored the entire staff at this property BUT the room was not cleaned properly. I was actually very disappointed in the level of cleanliness. I was provided with anything but conditioner (thankfully I packed my own toiletries). The ice bucket has brown stains all over the outside. The coffee pot still had the coffee pod and tray insert in it. The couch was covered in some sort of pet hair because my black leggings and clothes had fur all over it. I didn’t complain bc I was only there for one night but if I were to stay longer I would had asked for another room properly cleaned. Rooms should be properly cleaned due to covid especially since the cleaning staff isn’t cleaning every room each day. Although I adored your staff I don’t think I would stay at this property bc cleanliness is much more important to me and I didn’t feel like I stayed in a throughly cleaned room.
Very friendly and accommodating staff!
Very nice hotel
My husband and I have always loved staying at the Hyatt in Inverness, when we visit our family . It’s always a pleasant stay. This visit was not satisfactory . When getting off the elevator to our floor we were hit with smell of a STRONG WEED smell. Your guest on the 2bd floor were smithing .As we open the door to the room the smell of old ness hit us. I’m sure because the air wasn’t on .the air condition was missing the grill that goes on it so it was open hole where the sir was flowing out of it. We sprayed air freshener near it to help the smell of the room. The corners of each floor wall you could see the carpet dust bill up. It’s almost like the quite place that we once loved, is starting to go down . We will not be staying no time soon.
The property was close to everything we needed to access. The room was very clean and spacious.The staff was friendly and helpful. Infact one staff member went above and beyond offering suggestions of great restaurants in the area. I really appreciated the hospitality!
Be aware that they charge you $20 to check in early! $20 for an hour and a half early check in. If I had known that, I never would have booked.
The room are very nice and clean, it is a very nice place to stay. The problem I have is the they asked for a credit card to be put on file and now they have two 50.00 charges pending, two 35.34 charges pending and 84.43 charge pending why I do not know. I have called twice nothing has been done to date.
Nice shower but no microwave in room. Also no ice on our floor.
People smoking weed in the elevators and no small towels! Wall paper torn off walls and room attendant was very rude after I asked for towels.
The rooms have that mildew smell. Front desk was great. Staff needs to wear their masks.
Located within a mile (2 km) of Cahaba River, Hyatt Place Birmingham/Inverness is within 3 miles (5 km) of The Summit. This 126-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast offered each morning. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge.
42-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities.
At Hyatt Place Birmingham/Inverness, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Staff very rude upon check in ...rooms is outdated and breakfast was a joke
staff
Thanks for the fantastic review, Larry! It's excellent you had such an amazing stay at Hyatt Place Birmingham Inverness! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon!
The highway next to property was very difficult to negotiate. Will not stay at this Hyatt again because of it.
Thank you for taking the time to share your feedback, Terry. From your 4/5 rating we are glad to see that overall you enjoyed your time at our hotel, however, we're disappointed that accessing the highway presented difficulties for you. If you ever need anything in the future, please don't hesitate to reach out.
My wife and I had a confirmed reservation at this hotel and when we arrived, we were told that no rooms were available.
Thank you for taking the time to complete a review of our property, William. I apologize that your stay was less than excellent. It is my hope that you will give our property and Hyatt Place another chance to provide you with excellence in services for future stays.
We like the South Birmingham location, but the highway it is located on is high traffic and difficult to access and negotiate. Had to make two U turns to get the hotel,
Thank you for the 5/5 review, Terry! It's excellent you enjoyed your time with us so much! We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our location with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!
My overall stay was very pleasing. the property was clean, the rooms were very nice and the service was excellent. The only issue I did occur which is why I did not rate it as excellent stay. When I arrived and had booked for a king bed, the service representative on site said they only had a double with queen beds available. Well, since it was queen beds I accepted but once in the room, those were not queen beds not at all. They had to be only full size beds. That was a little disappointing because this weekend was our 1st Anniversary and the bed size was important. However, we did not complain we made the best of it.
Thanks for the nice rating, Beverly! We're glad to hear that you enjoyed your stay with us. We're happy that you loved our clean rooms and attentive service. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our reservation system and bed sizes, we will bring those to the attention of our team as we continue to improve for the future. We'd love to share a more positive experience with you next time.
Great room, great stay
Thanks for the fantastic rating, Kenneth! It's outstanding we could exceed your expectations during your stay at Hyatt Place Birmingham Inverness. We're all looking forward to your next stay with us.
The beds were very small. Asked for bedding for fold out couch, was given a baby blanket! Breakfast was horrible, staff not helpful, whole place smelled like weed, blood on the bathroom floor. No coffee in lobby.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Delphine Gaines General Manager
I adored the entire staff at this property BUT the room was not cleaned properly. I was actually very disappointed in the level of cleanliness. I was provided with anything but conditioner (thankfully I packed my own toiletries). The ice bucket has brown stains all over the outside. The coffee pot still had the coffee pod and tray insert in it. The couch was covered in some sort of pet hair because my black leggings and clothes had fur all over it. I didn’t complain bc I was only there for one night but if I were to stay longer I would had asked for another room properly cleaned. Rooms should be properly cleaned due to covid especially since the cleaning staff isn’t cleaning every room each day. Although I adored your staff I don’t think I would stay at this property bc cleanliness is much more important to me and I didn’t feel like I stayed in a throughly cleaned room.
We appreciate the feedback, Ani. It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our kind staff despite the problems you had with our cleanliness. We endeavor to offer the best experience possible and your feedback will help. Thank you. We do hope to see you again soon so we can share a more positive experience with you.
Very friendly and accommodating staff!
Thank you for your feedback and kind comments. We hope to welcome you back soon!
Thank you for the feedback, Darnell. We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our service, rooms, and breakfast offerings with our team moving forward. We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.