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Candlewood Suites Alabaster by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites Alabaster by IHG

Exterior
Fridge, microwave, stovetop, dishwasher
Fitness facility
Premium bedding, individually furnished, desk, laptop workspace
Premium bedding, individually furnished, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
1004 Balmoral Dr, Alabaster, AL, 35007
  • Place, Propst Promenade
    ‪8 min walk‬
  • Place, Alabaster Promenade
    ‪14 min walk‬
  • Place, Hoover Metropolitan Complex
    ‪19 min drive‬
  • Airport, Birmingham, AL (BHM-Birmingham Intl.)
    ‪31 min drive‬

Room options

View all photos for Studio Suite

Room amenity

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications, Mobility)

Room amenity

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Mobility Accessible (Communications)

Room amenity

Studio Suite, 1 Queen Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 2 Double Beds, Accessible Bathtub (Communications, Mobility)

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible (Communications)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Communications)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communications)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed

Room amenity

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(29 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 2 Double Beds

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Alabaster

Candlewood Suites Alabaster by IHG places you within a 15-minute drive of popular attractions such as Veterans Park and Pelham Civic Complex. This 88-room hotel has free in-room WiFi, free self parking, and a gym.

What's nearby

  • Propst Promenade - 8 min walk - 0.5 miles
  • Alabaster Promenade - 14 min walk - 0.8 miles
  • Oak Mountain State Park - 7 min drive - 8.3 miles
  • Veterans Park - 7 min drive - 5.7 miles
  • Hoover Metropolitan Complex - 19 min drive - 22.3 miles

Getting around

  • Birmingham International Airport (BHM) - 36 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Dairy Queen - ‬10 min walk
  • ‪Panda Express - ‬16 min walk

About this property

Candlewood Suites Alabaster by IHG

Candlewood Suites Alabaster by IHG features a gym, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include laundry facilities, barbecue grills, and an ATM.
LED TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchens, sofa beds, and refrigerators. Weekly housekeeping is available.
Recreational amenities at the hotel include a fitness center.

Similar properties

Exterior
Holiday Inn Express & Suites Alabaster by IHG
Alabaster
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 934 reviews
$118 nightly
The price is $138
May 10 - May 11
Total with taxes and fees
Holiday Inn Express & Suites Alabaster by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Shopping

Family friendly

  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay
  • Pet weight must not exceed 80 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM—-5 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood ALABASTER
Candlewood Suites ALABASTER
Candlewood Suites Hotel ALABASTER
Candlewood Suites Alabaster Hotel Alabaster
Candlewood Suites Alabaster Hotel
Alabaster Candlewood Suites

Frequently asked questions

Are free cancellation options available at Candlewood Suites Alabaster by IHG?

Candlewood Suites Alabaster by IHG provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Candlewood Suites Alabaster by IHG?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Candlewood Suites Alabaster by IHG on May 10, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Candlewood Suites Alabaster by IHG?

This hotel is located in Alabaster, just steps from Propst Promenade. You'll also find Alabaster Promenade and Ballantrae Golf Club within a short drive.

Is parking available on site at Candlewood Suites Alabaster by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible van parking are also available for guests.

Does Candlewood Suites Alabaster by IHG have a casino at the property?

No, Candlewood Suites Alabaster by IHG doesn't have a casino.

Is there an indoor pool at Candlewood Suites Alabaster by IHG?

No, there is no indoor pool at this hotel.

Is Candlewood Suites Alabaster by IHG good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and a kitchen as well as a 24-hour front desk.

Does Candlewood Suites Alabaster by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Candlewood Suites Alabaster by IHG have a restaurant that serves breakfast?

No, Candlewood Suites Alabaster by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites Alabaster by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Candlewood Suites Alabaster by IHG for a fee of USD 50 per accommodation, per stay.

Does Candlewood Suites Alabaster by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Candlewood Suites Alabaster by IHG?

The closest major airport to Candlewood Suites Alabaster by IHG is Birmingham International Airport (BHM), which is 29.1 mi away (36 minutes by car).

Are there rooms with balconies that I can book at Candlewood Suites Alabaster by IHG?

No, there aren't any guestrooms with balconies at Candlewood Suites Alabaster by IHG.

Candlewood Suites Alabaster by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 341 out of 639 reviews
Rating 8 - Good. 162 out of 639 reviews
Rating 6 - Okay. 70 out of 639 reviews
Rating 4 - Poor. 36 out of 639 reviews
Rating 2 - Terrible. 30 out of 639 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, amenities
From checking in to checking out this was a first class operation. This was my first stay and I was very pleased.
Stayed 1 night in Jan 2026

10/10 Excellent

Latonya

Stayed 1 night in Nov 2025

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service
Great room and great facilities. Gym was a nice touch to have for staying in shape. Best bathroom view of any hotel EVER!
Stayed 5 nights in Jan 2026

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Room was clean and the few staff members I spoke to were pleasant and accommodative. Bed was very comfortable and the bathroom, while not opulent, was absolutely fine.
Stayed 2 nights in Jan 2026

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night
Stayed 1 night in Jan 2026

10/10 Excellent

TAMIKA

Stayed 1 night in Dec 2025

8/10 Good

Sarah

Stayed 3 nights in Dec 2025

4/10 Poor

Carmesha

Stayed 3 nights in Jan 2026

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always professional and polite. Clean rooms. Good location.
Stayed 1 night in Jan 2026

2/10 Terrible

Nelson

Stayed 3 nights in Dec 2025

10/10 Excellent

Qian

Stayed 3 nights in Dec 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, nice room and a great stay. Thanks
Stayed 1 night in Dec 2025

8/10 Good

Roscoe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and clean. The staff were very courteous and accommodating! It's also located not to far from restaurants, shopping and grocery stores.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ghassan

Stayed 1 night in Dec 2025

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness
The staff courtesy was good; however, the rooms need to be renovated. Aesthetics Matter
Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was genuinely friendly, the room was cozy, and the shower was hot!
Stayed 3 nights in Nov 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was good
Stayed 2 nights in Nov 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities
Room was quiet and bed was comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2025

8/10 Good

Sandi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Kitchen was well stocked!!! Heat/A/C unit heated and cooled, but it was hard to adjust!!! Overall, this property has maintenance issues. When we checked in, there were a numbe of things that needed fixing. The florescent tube over the bathroom sink was out. I asked for a replacement and one was found so I replaced the bulb. Two of the bedside lamps were missing bulbs. These were replaced the next day along with the door that would not lock. There were hooks hanging off the wall that were halfway off. No smoke alarm on the ceiling and the wires were left dangling. These are simple maintenance issues and you can tell that the rooms are just neglected. Most of these issues were fixed the night we checked in or the next day. But this is an IHG hotel!!!! I have stayed in many IHG hotels and never has one been in this shape!!! Staff is super friendly and nice, but who wants to check into a hotel room and start a punch list of items that need correcting??? Area around the hotel is great with plenty of restaurants and shopping very close!!!! There was a Holiday Inn Express next door and a new hotel going up across the street, so next time I may try one of those!!! Also in the room, the walls need repair. Things have been removed from the walls and the fastners and peeling walls left behind. NOT VERY ATTRACTIVE!!!!
Stayed 3 nights in Nov 2025

4/10 Poor

Holly

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities
Room was neglected: room needed a good cleaning; drapes didnt clise, sink light not working.
Stayed 1 night in Nov 2025

10/10 Excellent

jonnie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean! I think we had a smokers room it smelled!
Stayed 2 nights in Oct 2025

8/10 Good

Myranda

Traveled with family
Liked: Cleanliness, property conditions & facilities
3.8 stars. The room was okay, unfortunately it took us more than a moment to find the tiniest little trash can. The trash can was tucked under the kitchen sink and was already filled with trash. Clearly the trash wasn't cleaned out between guests. In the bathroom, the toilet was extremely difficult to flush. You had to hold down the lever for several moments. In the shower duct tape was used to prop up the shower head handle. The second night, there was also extremely loud music being played just outside in the lounge area. The front desk or who ever was on call that night didn't seem to take any action in that regards. We informed the desk upon checkout and they didn't seem to have much of a response or concern over it. The luggage trolleys were extremely difficult to maneuver and were in need of maintenance. I expected more of this place. For being a place with 'suite' in their name, I expected a more suite experience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was great, and had all the amenities needed. Rooms were very clean and temperature was good. The staff are very nice and accommodating. A special shout out to Isabella at the desk. She had patience and courtesy towards my husband and I, and all guests. I thank all the employees
Stayed 2 nights in Oct 2025

10/10 Excellent

Sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was great. Slept 11 straight hours after driving 6.5 hours and being awake 18. Love the normal size fridge & ice maker. Lots of hot water for my shower and room temp was easy to adjust.
Stayed 2 nights in Oct 2025

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