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Best Western Plough & Harrow Hotel

3.5 out of 5.0

Recent guest reviews

We stayed here last night - 2 adults and 2 children aged 9 & 5. I had paid the extra £25 for interconnecting rooms - worth every penny to not have to creep around 2 sleeping children! Rooms were large and clean. Not keen on the toiletries, glad I bought my own. Very friendly staff on the reception desk. Only let down was breakfast -the cooked options were tasteless and basically not very nice! As a stopover on route to Cadbury world however, the hotel was good.

This is a great location for central Birmingham, so we booked for a night at symphony Hall. On arrival we felt like we were gate crashing a wedding. The ONLY route to the bedroom was through a crowded wedding reception. It was uncomfortable and not what one would expect. The hotel is not accessible friendly in the least. The route to the room was a labyrinth of passageways and stairs, with no lifts available, so be aware that less able / mobile guests will not find this a suitable hotel. The hotel itself is very clean, very tidy and the decor is pretty nice throughout. Our room was a little cold, and the bathroom door had no functioning door catch or door lock, meaning that the door crept open. The bar was being used by the wedding, so a nightcap, although possible, didn't happen as we really didn't feel comfortable joining the wedding party. Checking out was also an issue as there wasn't anyone on reception, we stood and waited, called out etc, but no one came. Thankfully the car park code was displayed on the desk so we could at least leave. For a cheap no thrills overnight stay it's ok, but then again if that's what you are after there are many budget hotel groups who do it betterand are more upfront about it.

Lovely hotel, room a little cold, staff very friendly and helpful. Food very good. The hotel was having works completed and had not fully completed the vent work, as a result we could hear people in room above us when in the bathroom, as a result we were given the option to move to another room.

The Plough and Harrow is a great value hotel. It’s a large hotel, many rooms and a good bar / restaurant area. My room was comfortable but decor was slightly dated, but for the price and location it’s a really good choice.

We stayed in this hotel along Hagley Road (there are other Plough & Harrows in Birmingham) as we had tickets at the Barclaycard Arena and our chosen Best Western hotel was a very pleasant stay. The staff were friendly, helpful and knowledgeable about the area. The hotel was easy to find and full of charm and character and the bonus was that it had a car park for residents. Our room was comfortable with a nice decor and the dining room where we ate our breakfast the next morning was a beautiful room with large leaded picturesque windows so that we could enjoy the snow flakes which had just started falling. A great hotel which we will use for any future visits to Birmingham.

Booked 2 rooms and given x2 rooms in Basement of the hotel. On arrival there was a wedding in full swing. Our rooms were extremely cold. Tried to turn on heating but not able to do this. I went to reception and informed them and was told that they will turn the heating on. Went back down and saw a hotel worker and mentioned that the rooms are extremely cold. She informed me that they have been like this for some time and kindly said she will find me a heater which she did. She informed me that she was only able to find one heater as all the others are being used in other rooms that have no heating! she said that the brides room had two heaters and she got me one from there. I realised that I have been misinformed by the reception staff when she said the heating will be turned on.. I returned to the reception to ask to speak to the manger. She said she will get him but after waiting 10 mints I gave up and used the one heater and kept changing it from one room to another to keep the rooms warm. I just want to thank the lovely maid who was the only honest /helpful person in the hotel.

Went for my sons birthday. Large party of 15. Lots of contact before to pre book meals and what temp to cook pre ordered steaks. Made to feel welcome on arrival. We had an extra guest so had to add another main to order.... that was no problem. A pre check on orders and temp for steaks before seating us. Waitress -katie- again checked orders and temps of steaks. Starters arrived and we were impressed. Very tasty!!! We then had a little bit of a wait before main arrived but they were worth the wait. Everyone said how nice the food was. Katies our waitress for the eve was well attentive, we couldnt of asked for better. Nothing was too much trouble and she made our evening a very enjoyable experience! She is an asset to the restaurant. We will def be back. Thoroughly enjoyable evening. Thanks to all at the plough and harrow.

We hadn't stayed at this hotel before but had stayed in Birmingham many times over the last 20 years. Despite a very challenging and busy Murder Mystery Night we had superb service from Manager Dave and his team. Finding 5 extra seats for customers is difficult at the best of times, but the Manager sorted it in a calm professional manner and we had a fantastic meal, atmosphere was great, and room clean and quiet with all the essentials for a building built in the 1700's. Breakfast was cooked to order and lovely selection. Would definitely recommend for the proximity to Broad St and Birmingham.

This is a lovely hotel for a 3 star, not far from the Arena which we were going to for a show. A nice bar area and lounge and the rooms are good size and with an excellent breakfast. The rates seemed very good too.

Room was fine but the hotel was supposed to have 24 hour room service. Ordered sandwiches at 10.30pm. Took ages to get them then not very good, cheap bread, horrible ham, no mustard as stated on menu. Asked for two lots only got one and the latté was cold! Ordered toasted muffin with crispy bacon and poached egg. They forgot or lost the order and we reminded them after 25 mins. It arrived a few minutes later. Muffin not toasted, bacon definitely not crispy and in fact only luke warm, white of egg not cooked in parts (see photo). Definitely not the standard expected of Best Western.

135 Hagley Road Birmingham England

Hotel highlights

  • Walking distance to Birmingham Botanical Gardens
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in The Westside within a short walk of Birmingham Botanical Gardens, Best Western Plough & Harrow Hotel is within a mile (2 km) of other popular sights such as International Convention Centre. This 44-room, 3.5-star hotel has free in-room WiFi along with free self parking and a conference center. Located centrally in Birmingham, it's also close to Bullring Shopping Centre and University of Birmingham.


Enjoy a leisurely bite to eat at Terrace Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a English breakfast is served each morning for a fee.


Best Western Plough & Harrow Hotel's 44 rooms provide coffee makers, ironing boards, and desks. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries.

Property features

Best Western Plough & Harrow Hotel features free WiFi in public areas, 5 meeting rooms, and a conference center. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a terrace.

Room options

Superior Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Executive Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 4

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 790 reviews