Staff was very friendly and accommodating. The hotel is located in a very central área in Big Bear.
The receptionist was very nice . Room was clean . Will come back
It would be helpful if you have a reservation and arrive at 8:45pm to have someone to give you a key to a room. I just got a sign on the lobby door saying lobby closed be back at 9am tomorrow
Disgusting!!! The room was absolutely filthy!!! You can tell they never truly clean as the baseboards have a collection of dust and dirt lining them in highly visible areas. There is no way a thorough housekeeper wouldn’t be able to see the filth!! The ants are horrible, it seems this place is into low effort and low cost maintenance/pest control that truly shows. When politely asking front desk staff for assistance they tone was condescending and rude!!!
Room was not ready for us when we arrived. Bed was unmade and trash had not been cleaned from the room. They did give us another room however. Housekeeping did change the linens each day though.
It was a nice hotel to stay in for the price we paid was really good I wish we could’ve use the swimming pool but it was down
The staff was the only positive thing about this hotel. The breakfast was decent as well but the room was terrible they upgrated us after we complained the next room was not much better very dirty plywood in first shower terrible soap scum in second lights with burned out bulbs broken curtain rods fllor had cracked tiles and a window from the show into the bedroom.
The staff was great - super friendly and helpful. In addition, our room was very nice! It was huge and had a giant bar with a nice king size bed.
Had a great experience on big bear, the hotel was OK. Nice staff
They were overbooked and had to go to another hotel
I have to admit I was hesitant to keep my reservation with this property because of the reviews I read. Our experience was better than those reviews. The breakfast was more than described in some reviews and the room is cleaner and warmer than what I read in other reviews. This motel did the job for what we paid for. Pillows were lumpy, the room wasn't perfect but it was sufficient for our needs.
Hotel is in need of maintenance and an upgrade. A/C and heater worked but missing the knobs so it couldn’t be adjusted (either too hot or too cold). Temperature knob also broken on the shower so finding the spot where the hot water would work was a challenge. Walls and ceiling were very thin... we could hear everything above and around such as walking, showers and toilets flushing in rooms around us. Thin and very small towels. Cheap and thin blankets on the bed.
I wasn’t bothered by the old furniture, the smell in the room, the noise from the neighbors upstairs at 5 am and the heater. The only thing that disgusted me was the bugs. Next morning my legs were full of bug bites. Nevee ever again staying at a cheap hotel!
I did not have high expectations, because it was a 2 star Travelodge. It was fine and clean. My only complaint was that the heater was not working and there wasn’t an extra blanket in the room. Other than that it was fine.
Everything was great, staff was so kind and helpful, and the room was very comfortable. The only bad thing was the WiFi was not too good. Other than that I would definitely stay there again !
They should fix the AC. Breakfast was pretty good. Very quit room. Close to the lake 10min driving.
Easy Check in Central Location Friendly Staff Quiet
spent one night at the hotel, a crack in the door to the street, old carpets, heating the old or too hot or very cold, and most importantly not friendly staff
Travelodge by Wyndham Big Bear Lake CA places you next to Metcalf Bay and within a 10-minute walk of Boulder Bay Park. This 49-room hotel has free in-room WiFi, free self parking, and a spa tub.
All 49 recently renovated rooms feature free bottled water and desks. Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers.
Renovated in 2019, Travelodge by Wyndham Big Bear Lake CA offers a spa tub, free WiFi in public areas, and a seasonal outdoor pool. If you drive, take advantage of free parking. Other amenities at this ski hotel include coffee/tea in a common area, a microwave in a common area, and a terrace.
Staff was very friendly and accommodating. The hotel is located in a very central área in Big Bear.
The receptionist was very nice . Room was clean . Will come back
Thank You for your great comment
Thank you for staying here with us. We appreciate your feed back
It would be helpful if you have a reservation and arrive at 8:45pm to have someone to give you a key to a room. I just got a sign on the lobby door saying lobby closed be back at 9am tomorrow
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Disgusting!!! The room was absolutely filthy!!! You can tell they never truly clean as the baseboards have a collection of dust and dirt lining them in highly visible areas. There is no way a thorough housekeeper wouldn’t be able to see the filth!! The ants are horrible, it seems this place is into low effort and low cost maintenance/pest control that truly shows. When politely asking front desk staff for assistance they tone was condescending and rude!!!
Sorry to hear that. We will make sure we pass this on to our staff.
Room was not ready for us when we arrived. Bed was unmade and trash had not been cleaned from the room. They did give us another room however. Housekeeping did change the linens each day though.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
It was a nice hotel to stay in for the price we paid was really good I wish we could’ve use the swimming pool but it was down
Thanks for staying with us. We appreciate your feedback!
The staff was the only positive thing about this hotel. The breakfast was decent as well but the room was terrible they upgrated us after we complained the next room was not much better very dirty plywood in first shower terrible soap scum in second lights with burned out bulbs broken curtain rods fllor had cracked tiles and a window from the show into the bedroom.
Thanks for staying with us. We appreciate your feedback!
The staff was great - super friendly and helpful. In addition, our room was very nice! It was huge and had a giant bar with a nice king size bed.
Thanks for staying with us. We appreciate your feedback!
Had a great experience on big bear, the hotel was OK. Nice staff
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!