The mattress was really nasty, and the property was in bad shape.
Hotel has seen better days. It’s in a state of disrepair or maybe even neglect. The staff was helpful, welcoming and friendly, but the room was dirty. The WiFi went out after our first day here, never came back during the other 2 days of our stay. There were more than a few dead bugs just inside the windows, very dirty carpet with old gum stuck to it, damaged shower with holes in it, the shower knob was backwards (hot water was cold, cold was hot), the shower curtain had lots of black stains, there was a very successful spider living in the corner of the bathroom. Just overall very dirty. Thankfully the sheets were clean but the bed was wobbly. I hope this place gets renovated soon.
I expected a sub-par experience when I realized after booking that this was listed as a 2.5 star stay. I was grateful to be wrong. The staff was great and knowledgeable about the area. The room was tidy and nothing was broken. The linens were all clean, the room was exactly like the pictures, and I didn't feel unsafe like I have at other places we have stayed. This place is for sure better than others have led you to believe, will stay here again.
Some of the front desk staff were really nice and accommodating. However the room was very clean and I had request someone to come in and change the dirty shower curtain twice. Carpet had obvious stains and so did some of the bed linens.
The rooms are spacious and the room looked clean.
Staff was very friendly and accommodating. The hotel is located in a very central área in Big Bear.
The receptionist was very nice . Room was clean . Will come back
It would be helpful if you have a reservation and arrive at 8:45pm to have someone to give you a key to a room. I just got a sign on the lobby door saying lobby closed be back at 9am tomorrow
Disgusting!!! The room was absolutely filthy!!! You can tell they never truly clean as the baseboards have a collection of dust and dirt lining them in highly visible areas. There is no way a thorough housekeeper wouldn’t be able to see the filth!! The ants are horrible, it seems this place is into low effort and low cost maintenance/pest control that truly shows. When politely asking front desk staff for assistance they tone was condescending and rude!!!
Room was not ready for us when we arrived. Bed was unmade and trash had not been cleaned from the room. They did give us another room however. Housekeeping did change the linens each day though.
It was a nice hotel to stay in for the price we paid was really good I wish we could’ve use the swimming pool but it was down
The staff was the only positive thing about this hotel. The breakfast was decent as well but the room was terrible they upgrated us after we complained the next room was not much better very dirty plywood in first shower terrible soap scum in second lights with burned out bulbs broken curtain rods fllor had cracked tiles and a window from the show into the bedroom.
The staff was great - super friendly and helpful. In addition, our room was very nice! It was huge and had a giant bar with a nice king size bed.
Had a great experience on big bear, the hotel was OK. Nice staff
They were overbooked and had to go to another hotel
I have to admit I was hesitant to keep my reservation with this property because of the reviews I read. Our experience was better than those reviews. The breakfast was more than described in some reviews and the room is cleaner and warmer than what I read in other reviews. This motel did the job for what we paid for. Pillows were lumpy, the room wasn't perfect but it was sufficient for our needs.
Hotel is in need of maintenance and an upgrade. A/C and heater worked but missing the knobs so it couldn’t be adjusted (either too hot or too cold). Temperature knob also broken on the shower so finding the spot where the hot water would work was a challenge. Walls and ceiling were very thin... we could hear everything above and around such as walking, showers and toilets flushing in rooms around us. Thin and very small towels. Cheap and thin blankets on the bed.
Travelodge by Wyndham Big Bear Lake CA places you next to Metcalf Bay and within a 10-minute walk of Boulder Bay Park. This 49-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
All 49 recently renovated rooms feature free bottled water and desks. Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers.
Guests of Travelodge by Wyndham Big Bear Lake CA enjoy access to free WiFi in public areas, coffee in a common area, and microwave in a common area. If you drive, take advantage of free parking. Other amenities at this ski hotel include a terrace, a picnic area, and a vending machine.
The mattress was really nasty, and the property was in bad shape.
Hotel has seen better days. It’s in a state of disrepair or maybe even neglect. The staff was helpful, welcoming and friendly, but the room was dirty. The WiFi went out after our first day here, never came back during the other 2 days of our stay. There were more than a few dead bugs just inside the windows, very dirty carpet with old gum stuck to it, damaged shower with holes in it, the shower knob was backwards (hot water was cold, cold was hot), the shower curtain had lots of black stains, there was a very successful spider living in the corner of the bathroom. Just overall very dirty. Thankfully the sheets were clean but the bed was wobbly. I hope this place gets renovated soon.
We're very sorry you had to encounter these situations here at our hotel. We hope you at least had a great time here in Big Bear. We thank you for your feedback.
I expected a sub-par experience when I realized after booking that this was listed as a 2.5 star stay. I was grateful to be wrong. The staff was great and knowledgeable about the area. The room was tidy and nothing was broken. The linens were all clean, the room was exactly like the pictures, and I didn't feel unsafe like I have at other places we have stayed. This place is for sure better than others have led you to believe, will stay here again.
Some of the front desk staff were really nice and accommodating. However the room was very clean and I had request someone to come in and change the dirty shower curtain twice. Carpet had obvious stains and so did some of the bed linens.
The rooms are spacious and the room looked clean.
Staff was very friendly and accommodating. The hotel is located in a very central área in Big Bear.
Thanks for staying with us. We appreciate your feedback!
The receptionist was very nice . Room was clean . Will come back
Thank You for your great comment
Thank you for staying here with us. We appreciate your feed back
It would be helpful if you have a reservation and arrive at 8:45pm to have someone to give you a key to a room. I just got a sign on the lobby door saying lobby closed be back at 9am tomorrow
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Thank you.