I had mice in my room, it was dirty and had stains and sap on the couch, The bed was super uncomfortable, and the fireplace continued to put out heat even after I turned it off. I ended up having to turn the gas off myself. I texted them (since there is nobody actually on-site) to tell them about the mice and the fireplace and request a refund for the following nights but they would only respond to my complaint about it being too hot. I never did get a refund. I could have dealt with the room being dirty, but between the mice, the bed, and the heat I could not sleep all night and I had an event the next day which I was totally destroyed for. DO NOT WASTE YOUR MONEY, PAY AN EXTRA $100 AND GET A REAL ROOM. I ended up getting a room at Sessions and it was wonderful.