Beverly Hills Kimpton Hotels

"Mixed experience overall. The biggest positives are the location and price. That said, the hotel felt noticeably understaffed. At check-in, there was only one front desk person managing everything — guests, parking, and other tasks — which made the process confusing. The parking setup wasn’t clearly explained; I accidentally pulled into a valet spot and got yelled at, while staff didn’t really guide the situation. For $40, it feels like it should be better organized (or include actual valet). Checkout was similar — multiple guests waiting in the lobby with no one at the desk for a while. Cleanliness could also be improved. The bathroom looked okay at first, but there was buildup on the shower glass, grime in the grout, and residue on surfaces. It didn’t feel like a thorough clean. Good value compared to other options in the area, but don’t expect polished service or attention to detail."

"Strange humming noise through the night kept me awake and my next day was ruined"

"The entire exterior of the hotel is under excavation and construction. The first night of our two night stay bulldozers worked until 4 AM. The hotel moved us to a quiet room for the second night & removed direct hotel charges (parking and food) but we had paid for our stay through Expedia & I needed to get a refund for the night from them. I fully expect that to happen, but Expedia customer service has not given me 5 star support because they have yet to hear back from the hotel. I called the hotel and management has the problem documented in their records. I contracted with Expedia and this was not a small problem. They need to refund me the first night's charge."