Skip to main content
Beginning of main content

HYATT house Gaithersburg

3.0 out of 5.0

Recent guest reviews

Receptionists did not know how the safety deposit works. When I asked about how the money is refunded, they told me to ask Orbitz because the deposit is the issue between the customer and Orbitz. They should have understood how it works and explains to me. Ultimately, the deposit money (pending) was not processed but returned. So it should not be worried.

This was a great stay - had all we needed, was clean, nice staff, great breakfast. Wish one of the bathrooms had a tub and that the pool/hot tub were open. It wasn't Labor Day yet but it was 90 degrees - open the pool!

Hotel is due for a refreshing outside walls show some wear as paint is pealing. Rooms are nice and clean, stayed at a 2 bedroom suite liked the fact that it had 2 bathrooms. The morning breakfeast was good only complaint we had was the food was cold, they should be using heated trays. location is close to everything, shopping, restaurants and medical facilities. The front desk was very accommodating and friendly. The only person that I felt wasn't accommodating was the person at the omelet station, he seemed angry and not friendly at all he was very rude I feel that if you hate your job so much when working with people you should not be working there. I would rate my stay at a 4.5

Very nice and quiet. The staff here is very nice and easy to get along with. The suite is always cozy, it's a home away from home. There's a grocery store across the street so it's very convenient! Love this place

Far away from shopping , no restaurant closed to the hotel .

The staff was very accomadating. The hotel itself was difficult to locate. The rooms were clean and very nicely decorated. Noise level from people outside and neighbors was the only drawback. In the hotels defense, they were fully booked so that comes with the territory.

We stayed for one night on out visit to washington dc. The suite we booked was great comfortable. Great place

This was a very convenient, well maintained, and accommodating hotel.

The rooms were very clean and comfortable and the staff was very friendly and helpful.

The rooms were very comfortable and clean and the staff very helpful.

This place is by far the beast suite ive ever been to!!

The two-room suite was very nice, almost as nice as some of the dedicated timeshares I've visited. The lack of elevators was surprising. Also, the restaurant was fairly limited.

Staff was friendly and the rooms were clean and comfortable.

Really nice rooms and staff. The grounds of the hotel were really nice and well laid out. Really enjoyed the stay and would highly recommend.

Th extra space gives you a lot more area to live in instead of just one room that you stay in.

Good value for hotel w kitchen; lots of space and clean. Full kitchen for those who need it. Entry is outdoors and the "hotel" has multiple buildings in the complex.

The extra rooms make it feel more like home instead of the ordinary hotel room.

We stayed here when visiting family, and I was skeptical because of the low price and all of the amenities. I am so glad we stayed here! While the outside is under construction, our room had been updated and was clean and comfortable. The breakfast was wonderful. But above all, the staff was the best staff I have ever interacted with. They were all friendly and outgoing, and genuinely seemed to love their jobs. We will definitely stay here again when visiting family in the area!

Clean rooms, friendly staff and GREAT BREAKFEAST..Good location for the Metro,would do again

Perfect for commuting into Washington, DC on the Metro. The hotel has a free shuttle that runs 8 a.m. - 9 p.m. to and from the Shady Grove Metro (last stop on the Red Line -- about 1 mile from the hotel). Hot breakfast included; also afternoon snack and a cocktail hour, but I was only around for breakfast, which was very good. Full kitchen. No tub but great shower. Clean and attractive. Staff attentive and helpful. Easy on and off I-270. Great price. What's not to love?

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Suite, 2 Bedrooms

King 2 | Sleeps 6

Suite, 2 Bedrooms, Accessible

Queen 1 | Sleeps 6

Room, 2 Bedrooms, Non Smoking (TRIO)

King 1 | Sleeps 8

Guest reviews for HYATT house Gaithersburg

Everyone (3) Business (14) Couples (7) Family (18) Other (3) Friends (2)
3
Families

Receptionists did not know how the safety deposit works. When I asked about how the money is refunded, they told me to ask Orbitz because the deposit is the issue between the customer and Orbitz. They should have understood how it works and explains to me. Ultimately, the deposit money (pending) was not processed but returned. So it should not be worried.

By on Aug 19, 2017

4

great place

Everyone

This was a great stay - had all we needed, was clean, nice staff, great breakfast. Wish one of the bathrooms had a tub and that the pool/hot tub were open. It wasn't Labor Day yet but it was 90 degrees - open the pool!

By , from Utah on May 17, 2017

4

nice hotel rooms are nice and clean

Everyone

Hotel is due for a refreshing outside walls show some wear as paint is pealing. Rooms are nice and clean, stayed at a 2 bedroom suite liked the fact that it had 2 bathrooms. The morning breakfeast was good only complaint we had was the food was cold, they should be using heated trays. location is close to everything, shopping, restaurants and medical facilities. The front desk was very accommodating and friendly. The only person that I felt wasn't accommodating was the person at the omelet station, he seemed angry and not friendly at all he was very rude I feel that if you hate your job so much when working with people you should not be working there. I would rate my stay at a 4.5

By , from PA on Apr 25, 2017

4
Everyone

Very nice and quiet. The staff here is very nice and easy to get along with. The suite is always cozy, it's a home away from home. There's a grocery store across the street so it's very convenient! Love this place

By on Mar 3, 2017

3

nice place

Families

Far away from shopping , no restaurant closed to the hotel .

By on Jul 31, 2015

4

good weekend

Singles

The staff was very accomadating. The hotel itself was difficult to locate. The rooms were clean and very nicely decorated. Noise level from people outside and neighbors was the only drawback. In the hotels defense, they were fully booked so that comes with the territory.

By on Jul 13, 2015

5

wonderful

GetawayWithFriends

We stayed for one night on out visit to washington dc. The suite we booked was great comfortable. Great place

By on Apr 28, 2015

4

enjoyable hotel

BusinessTravelers

This was a very convenient, well maintained, and accommodating hotel.

By on Jan 28, 2015

4

working stiff

BusinessTravelers

The rooms were very clean and comfortable and the staff was very friendly and helpful.

By on Jan 14, 2015

4

another week in dc

BusinessTravelers

The rooms were very comfortable and clean and the staff very helpful.

By on Dec 30, 2014