Service was Not freindly.
Check out 2 minutes after seeing my room dirty strong chemical smell stain on the Bed mo one to be found at the front desk or anywhere worst experience I had
This is a former Motel that has been rebranded. You park in-front of the room/door. There is no lobby just a room with a front desk and thick plexiglass for robbery prevention. Use a small hole to pass ID/payment through. The room was old, outdated and dirty. Due to weather our flights were delayed and we arrived at 1AM and there was group of people hanging out in the parking lot watching us enter the room. I did not feel safe or comfortable there and the location did not even remotely reflect the “pictures” on the site. We immediately started searching for somewhere else to stay. Do not recommend this location.
Curtains do not block out light in morning. Rusty tub. Rust covered refrigerator.
Understaffed. It took over an hour to check in.
Room was clean, and beddings spotless. Front desk was attentive and even called in to check in on me later in the night.
Nice location with over 10 restaurants in walking distance. Friendly staff and nice room.
Hotel room was dirty.Garbage in bathroom was still in garbage can 2 lights did not work looks like floor was never vacumed
The convenience of the location is good I am using this location as temporary housing and it's quiet place to stay. I go to work from this location and I don't have any problems traveling to work.
I have been staying at this hotel for a few months. I have been staying here temporary until I find a apartment.
I enjoy that the property is quiet and I can stay in the hotel in the hotel and don't have to worry about the craziness of a hotel that don't have a high rating.
I Am staying here temporary until I can find a apartment.
I have been staying at this hotel for a few weeks. I am using this location as temporary housing. This location is good for me to get around and it's quiet.
Andrew the head manager is he is good, he is courteous he helps you out as much as he possibly can he is not rude at all he is a good guy
Located 2.1 mi (3.4 km) from Holy Cross Germantown Hospital, Extended Stay America Suites Washington DC Germantown Town C is within a 10-minute drive of Maryland SoccerPlex and Discovery Sports Center. The 131 rooms at this hotel include kitchens and dining areas and guests can enjoy free breakfast.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, dining areas, and refrigerators are also standard. Housekeeping is available on request.
Extended Stay America Suites Washington DC Germantown Town C features free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area, a vending machine, and barbecue grills.
Service was Not freindly.
Check out 2 minutes after seeing my room dirty strong chemical smell stain on the Bed mo one to be found at the front desk or anywhere worst experience I had
Dear franck, Thank you again for bringing this to our attention. We are sorry to hear that your experience did not meet your expectations. We understand that cleanliness is a crucial aspect of a comfortable stay, and we take this matter seriously. We apologize for the inconvenience caused by the dirty room, strong chemical smell, and stain on the bed. We have addressed your concerns with our housekeeping team to ensure that such issues do not occur in the future. Our first priority is always the comfort and satisfaction of our guests. We hope you will consider a return visit so we can restore your confidence in our hotel.Sincerely,Hotel Management
This is a former Motel that has been rebranded. You park in-front of the room/door. There is no lobby just a room with a front desk and thick plexiglass for robbery prevention. Use a small hole to pass ID/payment through. The room was old, outdated and dirty. Due to weather our flights were delayed and we arrived at 1AM and there was group of people hanging out in the parking lot watching us enter the room. I did not feel safe or comfortable there and the location did not even remotely reflect the “pictures” on the site. We immediately started searching for somewhere else to stay. Do not recommend this location.
Dear S, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all of our guests safe and secure during their stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Curtains do not block out light in morning. Rusty tub. Rust covered refrigerator.
Dear Brian, thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We have also shared your feedback with the concerned team member. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Understaffed. It took over an hour to check in.
Dear Candace, thank you for staying with us. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Room was clean, and beddings spotless. Front desk was attentive and even called in to check in on me later in the night.
Manny, thank you for sharing your glowing review of Extended Stay America. It was a delight to know you liked your clean and well-equipped suite and that you were happy with how well our associates at the front desk served you. Your comments truly made our day. We look forward to hosting you soon. Sincerely, Hotel Management
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Nice location with over 10 restaurants in walking distance. Friendly staff and nice room.
Timothy, we are happy you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. It is also nice to see that our location close to the restaurants was perfect for your needs. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Hotel room was dirty.Garbage in bathroom was still in garbage can 2 lights did not work looks like floor was never vacumed
Thank you for your review. We apologize for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Dear Amnon, Thank you for choosing us. We apologize for the lack of friendly service you experienced during your stay. Providing exceptional hospitality is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will address this issue with our team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this matter to our attention. We appreciate your honesty and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management