Surf Side Beach Club3.0 out of 5.0
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Recent guest reviews
This hotel is very nice. Has a great view and is located right near a main bus route.
Upon arriving in Bermuda, my boyfriend and I were ecstatic to be in such a verdant paradise to celebrate his birthday with friends over the weekend. We headed straight to our hotel from the airport, looking forward to what had appeared to be a jaw-dropping hotel that overlooked the great Atlantic. When we arrived all of our hopes were crushed. The location of the hotel is of course beautiful as it is overlooking the turquoise waters of the Atlantic, but anywhere on Bermuda Island is picturesque, which is why I rated the location "average". And how can one enjoy the beautiful view from a deck that is decrepit and without any comfortable chairs or adornments that would aspire to match the beauty of the surrounding environs? It is literally a concrete slab with two plastic chairs. The first room we were put in, #32, was absolutely unacceptable. The walls were scuffed and falling apart. The bathroom tub had a huge rust streak and the tub mat desperately needed to be replaced as it was mildewy and engrained with filth. The water pressure in the shower was also lacking in this room, possibly due to the build up of lime deposits in the showerhead. There was a kitchen with no sink and no welcoming basket (i.e. fruits, water). I've never been to a hotel that I paid $300/night for that didn't offer complimentary water! The receptionist told us we could go buy water from the vending machine down by the pool. To top off the unacceptability of this room, we discovered what appeared to be a queen-sized bed was in fact two twin beds pushed together. For a couple on vacation celebrating a special occasion, this is of course unacceptable. Since that topped it off, we went to ask the front desk for a room change. The receptionist was reluctant to help and we really had to urge her and even threaten to leave the hotel altogether before she called her manager. The manager okay'ed that she switch our room to room #29. Room #29 was a small step up, just enough for it to be livable for the weekend. It had a real king-sized bed, no huge rust streak in the tub (but still a filthy bath mat) and walls that were in slightly better shape. It, however, is still a completely unacceptable room for the rate. Also be aware that there is no food available on the premise. There are also no drinks except what is available in the vending machine so if you want to enjoy a cocktail on the deck or by the pool, you'll have to do some shopping. The staff was very lackadaisical and seemed to be lacking in motivation to serve their guests. I don't blame them as I am sure it is hard to have pride in a job that constantly involves disappointed guests. This was a incredibly upsetting stay and I am outraged to have spent what I did for such a negative experience. Do NOT stay here.
The view from our porch and the sound of the surf were fantastic. The small kitchen or kitchenette was useful to us. The actual cottage was not fancy,with painted cinder-block walls and older kitchen appliances, but we did not sit inside much, just slept inside. The mattress was comfortable. The singing frogs of Bermuda were audible unless we had the air conditioning running.
The hotel offers breathtaking view of the ocean. However, the room was in a very poor condition. There were bugs in the room. The room had balcony but it was not accessible and the door was locked. The pool water was not clean.
The view was wonderful but pricey for the poor amenities.
WE WERE VERY PLEASED WITH OUR ROOM!! JUST LIKE HOME BUT IN BEAUTIFUL"BERMUDA" WE WOULD DEFINITELY COME BACK TO THIS VILLA!!! THANK YOU CAROL DINENNO TOBACCO BAY, HORSESHOE BAY WALKING ALL AROUND HAMILTON, ST GEORGE AND DOCKYARD (SNORKEL BEACH, TOO!!
If you have a sense of adventure and are looking for a unique Bermuda experience, then this might just be the place for you. Truly, the grounds and views are amazing. From my second floor balcony, the sweeping south west scene encompassed a wide swath of rocky cliff-bordered turquoise blue ocean and (yes) a strip of pink sand beach. Natural greenery was everywhere, with coconut palms swaying in the breeze, several types of flowering cacti, wildflowers, and hundreds of recently planted petunias and geraniums adding bright color to the adequately maintained grounds. Every morning the groundskeeper was out with his loppers and lawn mower. You can walk down several flights of concrete and stone stairs, with walled "nest" lookouts along the way, to the rocky beach with enough sand to sit down on your towel, and at low tide, make your way over some more rocks to a slightly larger beach. Since my visit was in mid April, the winds were blowing and the surf was rough, but I did manage to get my feet wet and enjoy the awesome beauty and solitude of this isolated beach with only the cliffs, birds and sky (Oh, yes, and my husband ;) remember to use the buddy system, as I said this beach is for the adventurous!) Our stay was 5 nights. Photos give an accurate depiction of the furnishings.The room was clean and the furniture standard, but solid. The kitchen was dated, but adequate, with a small fridge (there were ice cubes ready in the freezer when we arrived, a nice touch), microwave and coffee-maker which we used, and an electric stove we did not. A baggie with coffee, and packets of sugar and powdered creamer are provided. I brought my own, however. Floors are large tile, and the room painted a pretty coral. We were very happy with housekeeping, who accommodated all our typical requests. Fresh towels every morning, etc. These rooms are ON THE OCEAN, with the natural effects of such being evident on metal surfaces. The french door screen was ripped, but since there were no bugs this time of year, it was not a problem. The balcony's wooden railing could stand a new coat of paint, and one lawn type chair had rusted to the point of us asking it be removed, but a glass top table, another chair, and a chaise that looked new were fine. We had our coffee with the sun and the birds every morning; cocktails with the stars at night. And always the crash of the waves. The location is excellent in many other respects. A relatively short walk (NOT 2 football fields as one reviewer stated) along a palm-tree and flower lined driveway places you out at the road right in front of a bus stop. Get a bus/ferry combined pass and go anywhere on the island. The SWIZZLE restaurant is an approx. 8 minute walk,and this is important to anyone who has experienced the roads and traffic in Bermuda, there are SIDEWALKS the entire way! There is also a mini-mart approx. 5 min walk, and as other reviewers have stated, everything is uber expensive. So, there you have it. According to those in the know, the Surf Side Beach Club was a first class resort in its day, more than 35 years ago, and is on its third set of owners. The pool and surrounding area are still in good shape, but there is no food available. A soda machine poolside was out of order, but another one under the room 41 stairs exists and works(1.50 per can, a real bargain !) as does a small commercial washer & dryer for customer use- 8 quarters needed for each. There is the good, and the not so. It all depends on what type of vacation you are looking for. Nothing formal here, but beautiful, natural surroundings, just what we wanted, and we will return.
This hotel was exactly what we expected: low key but amazing location, and perfect house keeping !! You have to take the time to know the staff to really appreciate the depth of their kindness, which is deep! We traveled quite a bit (Australia, Corsica, Riviera, California), but NOTHING compares to the beauty and peacefulness of the private beach of the hotel. We loved every moment, from morning to evening. Ambiance out of time and stress. The ocean view, adorable guests and no party/loud music, for a perfect gateway.
Overall we enjoyed the stay in this place. The private beach is quiet and the rooms are well-equipped with all the facilities you need - although some of them looked old they are all functioning. The major drawback is the slow network (both wifi and the wired computer in the lobby) and no dining options available nearby (there are takeout menus in room but we didn't order). The room we had was spacious. Also when booking there was a note saying price in April includes breakfast but the manager told us no meals whatsoever.
know that this hotel has no restaurant or bar, we decided to go back again this year. what a bad decision. the hotel was almost a ghost town. staff was ok only one person. office closed at 3 pm. since the weather was nice we went to the pool , another mistake it was dirty and was told that they dont clean it weekends. after 4 years there we have decided not to go back . would not recomend
My wife and I are just back from 5 days at Surfside. If you want posh and pampered, it's not for you. If you want the most gorgeous view on the island, this is the place. Bryan is the best!! He'll take good care of you. Rich and Sue
First let me say that for the money you wont find much better on the island. Its just minutes from the best beaches on the South side, a short 10-15 minute to Hamilton and just a mile or two from 2 separate grocery stores. Since there was a kitchen in our unit, we saved a lot of money on food which is very expensive on the island. Groceries are about 1.5-2x more expensive than on the mainland but still cheaper than going out to eat where you wont spend less than $30 or more for two people, with the average being $40-$50 or more with alcohol. It is near a couple of restaurants, like the popular and delicious Swizzle #2, or Q's a BBQ place which was ok. There is no food on site. The beach at the hotel is awesome, with decent snorkeling off of some reefs with little to no one else sharing the long strand. The staff will give you umbrellas for free, which will cost you $15 to rent at the more expensive locations, or $40 to buy in a store. The downsides are that the place can use some major upgrades. The kitchen unit while convenient was only stocked with the basic utensils and cookware, but we made the most with what we had. They do supply a coffee maker and free coffee. The fridge was large enough for food and drink for 2 to 3. The air conditioner was rusting and falling apart, just like parts of the rest of the building, with chipped paint here and there, a hole in the pool, and an somewhat uncomfortable and creaking bed. On the plus side, you've got your own ocean view from the balcony, the staff is extremely helpful, and even arranged to have the scooter company come pick us up for rentals, and fulfilled any requests we had. If I go back to Bermuda, which is highly likely, I would still stay here knowing the the good outweighs the slight annoyances and old amenities.
We booked this hotel because of it's location. We heard that it was "tired but clean". We found that to be true. We have to say that we had an extraordinary stay! We found the staff to be more-than-accommodating. In fact, Terry walked us down to the South Rd. to get us to a taxi. That was much more than he needed(or was expected) to do. Bryony (the manager) was wonderful and Brian was a delight, he making sure that every request of ours was fulfilled. The location was superb and the beach(we heard that it can come and go) was fantastic! We want to go back next year. Thanks Surfside!!!
The hotel is located in the south shore in Paget between the Coco Reef and The Reef. The location is awesome with a stunning view, for me the best location in the island. On Memorial Day there were very few guests and was very quiet which for us was a great plus. The rooms are all facing the ocean. Overall the resort is nice, clean but it does look a little rundown. It needs some fixing and love so to speak. There is no restaurant and no cafeteria but having a kitchen in the room solved this issue. There is a central area with a pool and a restaurant (closed) which is nice. The garden around the pool is well maintained but again in general the whole place would definitely make use of a nice makeup. Our room was nice and clean but for example the sliding door had a broken handle and the screen is about to fall off although still functional. Bathroom was clean with hot and cold water although the shower head was basically shot. Table and chairs in the small garden outside the room were functional although more on the rusty side. All the above are to me things that would not ruin my vacation so overall we had a great time and would go back but if you are looking for a resort in pristine conditions this is not the right one. One more thing, the Surf Side has no beach! There was one but it was washed away and damaged (perhaps by a hurricane). There is a beach not too far away that can be reached from the resort if you are willing to walk 10 min and do some mild climbing on the rocks and the ruins of whatever is left of the beach resort. If you want to have a beach outside your room this is not the place for you. On the plus side nobody is ever on that 10 min away beach so if you get there it is just you, the pink sand and the emerald waters of Bermuda. I had a great time and overall I liked the resort but for the same price I would go back to the Coco Reef which is same level, same shore, similar layout but taken care of with a small beach and restaurant.
Don't stay at Surfside. I have slummed it before, but when someone wants to hand me a bucket to flush the toilet all night I draw the line. They seemed surprised when I asked to be moved to a room with a functioning toilet! Great view, very tired and dirty rooms. I still love Bermuda.
This was our third trip to Bermuda, but the first to this location. Be wary when looking at the photos because they are not near representative of the current condition. Missing handrails, torn screens, black roofs, rusted AC, etc. That being said we were looking for a non touristy place along one of the main bus lines and this was it. Although, it is overpriced. We could have stayed at the Fairmont for $5 less per night. In comparison this is the average US $50-$70 motel of Bermuda. Certainly habitable, but since you are paying Bermuda prices most people would expect more. Nice staff, clean room, but needs some serious maintenance and upgrades. We had a good time, because we always go off site exploring, but will not be returning.
My family of four rented a two cottages, which was the perfect amount of space to relax and enjoy each others company. The location was great for all transportation and the 'private' beach is beautiful.
Nice little hotel. The sunset view from the room was amazing. The kitchen was nice to have, especially on nights we were to tired to go out. From this location having a scooter all week made it easy to get around. Off season is a great time to go, we hardly saw another person all week and the hotel was quiet at night.
We just returned from a 6 day, five night stay in Bermuda at the Surfside Beach Club. Unfortunately, much of the beach has been washed away from weather and surf. However that left the door wide open for people who are willing to do a bit of their own exploring to get to the next beach. Each morning we made tea and walked through the volcanic rock and coral to the next beach over to watch the sunrise. If you are looking for luxory and pampering this is not the place for you, However, solitude and a unique almost "local" experience is Surfside's advantage.
I was just there in June 2011. Costs about $30 for taxi ride from airport to hotel. Rooms are spacious, but you should be aware that there is no restaurant or beach access at the resort. Since there are no sidewalks and it is really not that safe to walk on the two lane roads, you end up having to take the cab everywhere u need to go.