Novum Select Hotel Berlin Ostbahnhof4.0 out of 5.0
Recent guest reviews
Stayed here with my girlfriend for my birthday. Prior to our stay, my girlfriend contacted the hotel and asked if they could put some birthday decorations in our room to surprise me upon arrival. To their absolute credit, they kindly responded to the request (for a small fee) and did a good job. We did try thanking the reception staff for it - but I am not entirely convinced they knew what we were talking about, they seemed a bit confused. That being said, they were otherwise helpful. The room itself was very spacious and grand. Bed comfortable. Did not try the bar/restaurant but had a look in and it seemed amiable enough. Hotel very conveniently located to shops (netto) and train station , whereby trains to Alexanderplatz were very frequent. Would definitely go back.
Very easy to get to, and great location for seeing Berlin. The hotel is clean, and the room was spacious. The only quirky thing about the room, was the shower just being in the middle of the room with no shelter from the rest of the room... how European of them :) .
It does not feel like a 4 star hotel. More a 3 star. But it was not very pricy and the rooms where clean, nice and large. They also had a little kitchen with microwave etc. + The staff are friendly. Rooms are large. Very clean. Ok location. Amazing price. - The food menu are not great. No room service No privacy in the shower as there is a window out in the room and no door! The gym is NOT a gym. It was useless!
Would definately book here again, main reasons being.... Room: To our surprise, the hotel had upgraded us to a superior room, complete with a kitchenette. My girlfriend loved the bathroom and we had a great laugh having a shower because of it's style but the main point is, it worked perfectly well and was clean!! Towels were changed and bed made everyday. Staff: Jakob at front desk made us feel very welcome and also tipped us off about Ostbahnhof station having two supermarkets (which we used a lot). We asked a girl at reception for extra pillows and when we returned that afternoon they were in our room, no probs... Location: The hotel is right behind Ostbahnhof Station and the station itself was easy to get to from Schoenefeld airport using the Airport express RE 7 (took about 25 minutes). Alexanderplaz is a couple of stops away on the Sbahn (we walked there easily on our first day though) and the Eastside Gallery and river Spree are about a 5 minute walk. This was our first time in Berlin and our experience at this hotel was one of the best! Thank you
This hotel is in an excellent location for travelling into central Berlin. It is modern, stylish , very clean with good facilities. The staff are very helpful and friendly. We did not sample the breakfast as we felt that the price of 14 euros excessive. The rate per night however was very reasonable at 46 euros per night (late March 2017). I can recommend this hotel without hesitation.
We stayed at this hotel for 2 nights. It's location is conveniently situated near Ostbahnhof metro station and the shopping district - Alexander Platz is just a few stops away. The metro station has many eateries and a big supermarket, Rewe. Near the hotel is another supermarket, Netto. It would have been a wonderful stay but we were extremely disappointed with a male receptionist's bad attitude. Think he's in his 40s, has short white hair and wears spectacles. When we returned to the hotel after dinner, we asked for a water kettle and after hesitating for a while, he said it's the hotel's policy to not provide it. We found this strange as we saw him give another guest a water kettle when we checked in. We asked if we can put in a request for one once it's available and he said no. We found this "so-called hotel policy" to be very absurd. In the end, we had to go out again late at night to the supermarket in train station to buy bottled water. Guess what? We approached a female receptionist the very next morning and she immediately took down our room number and the water kettle was there when we returned to the room! This incident was really bizarre and we didn't know what to make of it, except great disappointment in such customer service from this hotel staff.
The hotel was brilliant! From the moment we arrived we felt welcome into the establishment. Upon arrival, we were actually upgraded which made our stay even more special. The room itself was brilliant, however quite warm - we only realised the radiators were on full blast on day 2 so perhaps they could be turned down when guests arrive. I would advise customers to check out what type of room they are getting as it is pretty open, the shower is quite literally in the middle of the room so unless you are extremely comfortable with the person you are with then perhaps do not go for this option. The hotel is in brilliant location right next to Ostbanhof S-Bahn station (literally a 2 min walk) where you are able to get the S-Bahn from the airport. This station also takes you directly to Alexanderplatz - 2 stops (4 mins) and trains come constantly which is great! We did not have breakfast at the hotel because we thought it was quite pricey - Would recommend prices being lower as 14 euros each for breakfast was high. We unfortunately had our return flight home cancelled due to air strikes but the staff at the hotel were great in accommodating us! It was easy for us to stay an extra night and we were in the same room we had been for the previous 4 which was great! Overall the experience of this hotel was brilliant and would definitely recommend to people to stay there if they are in the area.
Enjoyed my stay here. Good service, clean and spacious rooms, easily accessible from SXF, simple transport links to anywhere in Berlin. Many amenities is nearby train station. Functional for anyone visiting Berlin.
Would definitely recommend this hotel to anyone staying in Berlin! It's very close to Ostbahnhof train station and the start/end of the East side gallery! There's a little Netto at the corner of the road for cheap essentials or snacks! Lots of shops in the surrounding area! The staff are very helpful and polite! Don't listen to the moaners on here! We asked for extra pillows that were brought up in an instant! Yes the shower is in the room but just turn away! Check their website for deals as we got a nights free stay and breakfast included for an executive room!! Free wifi!
Stayed here last month, great location to access the city, the station is 3-5 minute walk away. Which is great access from the Airport and the city centre. Beds are very comfortable and the rooms are very well equipped especially for the price. The hotel was lovely and quiet and the Front Desk staff were very friendly. Will surely come back here when I visit Berlin again.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 573 reviews