Mercure George Hotel Reading3.5 out of 5.0
Recent guest reviews
I am staying here' for one night and due to cock up by Booking.com the booking was made for the wrong date hence no room at the hotel. The reception staff did everything they could to help absolutely fantastic in fairness Booking.com were helpful. The receptionist managed to sort me a room and I can't recommend them highly enough. The hotel has several different restaurants including an Indian that is fantastic great food and service. The room is neat and clean and the hotel location is fantastic. No parking on site but plenty close by. Stay here fantastic place.
Two night stay in a tiny double room. Room was very dated and tired. And so are we because staying in a room at the front of the hotel treats you to every delivery and bin collection taking place during the night!! Would we stay again?? No.
Positive: Reception staff friendly and efficient. Poor: All the rest of the stay Let's start with the walk to the room, down twisting and narrow corridors that are well overdue for a makeover. They led to a very single room, with a single bed. Many hotels have double beds as standard; not the George. The room itself was run down and in need of investment - this was most clearly seen in the bathroom; the sink had a crack, the toilet was stained and the shower over the bath needed a deep clean. The shower screen was useless, resulting in a puddle on the bathroom floor. At least there was a thermostatic shower mixer, even though the shower head needed a deep clean. My room fronted onto the main street outside - it was not too warm and I was able to close my windows and protect against the nighttime noise. A sealed pair of earplugs were left on the bedside table - a gift from a previous guest, or an anticipation of problems from the management? The TV was small and cheap, with a very poor sound. Power sockets a-plenty by the desk, unfortunately, none by the bed to allow phone charging/use in bed. I use my phone as an alarm, as many do, and want to be able to charge it overnight next to me. Most hotels seem to understand this nowadays and provide power by the bed. Breakfast was cheap and depressing, served in a run-down room with a friendly waitress whose enthusiasm could not mask the budget food. Full English breakfast served in a pool of baked beans; cheap sausage, fatty bacon and deep fried, greasy, mushrooms with a raw tomato. The "orange juice" was watery and reconstituted from a grubby machine. At least the self-service toaster worked. I understand that this is a "heritage building" - that is no excuse for the run down feeling - have a look at the Malmaison in town for a model for refurbishment. I noted a "Brand Audit Reward" from 2015 on display at reception - perhaps the auditors have a different set of checklists to work to, or maybe things were better in 2015? TLDR: Stay somewhere else. Look out for a headline billing in a future episode of the Hotel Inspector.
Old fashioned city centre hotel. Room clean and quiet. Tv, safe and iron in room. Located right in city centre but tucked away a little so no noise issues. Breakfast was poor though. No proper coffee and over done cooked breakfast - extreme grease and no menu/choice.
We stayed in this hotel for two nights. On the first morning, we left the room just before midday and arrived back in the evening to find that it had still not been serviced. This was despite putting the notice on the door to request the room was cleaned. Upon ringing Reception, they initially offered another room, but it would have been very inconvenient to move and was a most unsatisfactory solution. They then advised that all of the housekeeping staff had left for the day so there was no one available to clean the room! We asked for a reduction, but were told that because the room had been prepaid it wasn't possible to offer one! Such poor customer service. In the bathroom, the hot water was scalding, yet there was no warning in place to this effect, and it wasn't even possible to use the hot tap by itself without suffering a burns injury! The arrangement of the bath taps was extremely awkward as they were placed at the same end of the bath as the shower screen. It wasn't possible to move the shower screen to access the taps due to the sink unit preventing it from being pulled back away from the bath. This meant that we had to stand in the bath to turn on the water or adjust it in any way! The room was extremely hot, although a fan was provided. It was possible to open the window, but the position of the room in the courtyard meant that all sound was amplified. This was a particularly noticeable in the early hours of morning (I think around 3am or 4am) when it seemed as if heavy objects were being dragged across the courtyard, and later (but still fairly early in the morning) when members of staff seemed to be standing in the area of the courtyard below the bathroom having a loud and prolonged conversation - all of this wasn't conducive to a good night's sleep! On another note, we noticed that the electrical testing was 3 months out of date for both the TV and the hairdryer - not a good sign!
The room was down the end of a corridor that was a journey in itself. How such a narrow passage acquires a fire safety certificate was a source of mystery to me. However, there's a cunning plan to ensure you don't linger and block the way and that's the essential fragrance 'Perfum d'cat weewee' that assaults the senses - thankfully not penetrating into the bedroom. At the end of the corridor there was a reasonably spacious room (I had been upgraded, I'm Accor Gold) which had seen better days. The bathroom was 'domestic' and not at all modern or attractive. To be fair the shower was good, but the heat of the water faded somewhat during my shower. The bed was lumpy, but tolerable. It's a common and deeply annoying thing in hotels that the plugs are nowhere near the bed for late night email or catchup TV or for charging a phone to use as an alarm (as it happens you'd be wide awake here so no need for an alarm. More of that anon). This room was generously spacious which meant that my power cords barely reached the foot of the bed. Similarly the modestly sized television was fixed to the far wall, where, from the bed it now appeared tiny and no opera glasses are supplied. The room has no aircon and it was a mildly warm evening. The windows crack open about an inch, but because they are floor to ceiling and a busy pavement outside, the curtains have to be closed killing any air circulation. Leaving them open would leave one in peril of arrest or at the very least embarrassing the homeless sleeping on the pavement opposite. Leaving the windows open made the proximity to the service yard of the Oracle Centre all the more difficult to bear as deliveries came and went through the early hours of the morning. The topping on that cake came with the dust cart an hour or two before dawn with the crowning cherry being that of the glass recycling bin. I think I slept between 5 and 7 am. Which, as an hourly rate, makes the Ritz Carlton seem to be a bargain. It's been a while since I've stayed anywhere quite so horrible. I won't be back.
Stayed hear for the Reading festival. First we booked a double room but they only have a twin room. The rooms are very small and out dated. The room we had had no view and was very very hot. We did have a fan but it was very noisy. We was told when we booked it that it was a 15 minute walk to the festival. It actually took us 45 minutes to walk there. The breakfast in the morning was also not great. Only good thing I can say is it is in the town centre
Stayed overnight back in May for work, lovely clean room friendly staff and comfortable bed. Nice breakfast too! Didn't have dinner whatever was cooking smelt goo! Would recommend and stay again when next in the area.
This hotel is ideally situated with all the Oracle restaurants at walking distance. We are a family of 5 and spent one night at the hotel. Our room was very spacious, extra clean and charming. OK, the view from the window was terrible (a wall) but nonetheless it got ignored by the high level of service, the professionalism of the people in reception and the settings of the hotel itself.
My partner and I stayed here for 1 night on Sunday 13th August. I'll start with the positives. This hotel is in a great location, right in the town centre close to the Oracle Shopping Centre and eateries, High Street shopping, Vue Cinema and Reading train station. To be honest the location couldn't have been better. Another positive was the charming, helpful, friendly and welcoming reception staff. They are a real asset. The negatives, however, start with the quality of fixtures and fittings in the room and the poor standard of cleanliness in both the bedroom and bathroom. There was black mould/dirt around the taps and handrail in the bathroom. The toilet flush was very poor - needed several attempts !!The iron flex was taped in one area with brown parcel tape (not even safety insulating tape) and had live wires sticking out through the flex in another area. The 2 halves of the bed base (under the mattress) were not fixed together due to bracket being broken. The beige valance, which didn't match white bedding, was very dirty in many places. There was so much dust inside the top of the radiator and on the coollie lampshade on the lamp near the mirror. Carpet hadn't been hoovered well and chairs had stains on upholstery. Pillows were very poor quality. I suffer very badly with dust allergies and this room could have been much cleaner to facilitate a more comfortable stay. The room was decorated nicely in shades of slate grey, dove grey and gold. The curtains were thick, good quality and kept the light out to aid restful sleep. The room was very hot but a fan is provided, as is a many fridge to keep cold drinks in your room. A decent hairdryer and toiletries (shower gel and conditioning shampoo) are also provided. There is a trouser press and iron, although I thought the iron was a bit dangerous due to condition of flex I have already described above. With a bit of maintenance, a thorough clean and reupholstered chairs, this room would be fine. The pressure of the toilet flush needs attention. Overall, I would consider staying here again due to the lovely warm welcome from the reception staff and the fantastic location, but the rooms are a little tired in certain areas, and general maintenance/cleanliness is below the standard I would expect. If you're just staying for a night, parking at the nearby Oracle Riverside Car Park costs £1.00 for 1 hour after 6.00pm and a flat rate of £3.50 for anything over 1 hour between 6.00pm and 6.00am. So for anyone checking in to the hotel after 6pm and planning to leave early in the morning, this might be a cheaper parking option? The 3 stars I have given are for the location and the staff (which actually deserve 4 stars) but the room only deserves 2, which averages out at 3.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 580 reviews