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Mercure George Hotel Reading

3.5 out of 5.0

Recent guest reviews

I have stayed at the George for multiple weeks on business trips to Reading. But as an Accor member this hotel isn't my choice for Reading. The staff is really friendly and helpful and the hotel has a certain charm about it. However the quality of my stay really depends on which side of the hotel my room is in. When the room is at the back of the hotel (non-street facing) it is usually fine. The room is good, floor is wonky due to the age of the building, it includes a small fridge and an ironing board which I find useful. However, the street facing rooms can be really noisy, cold and some even have ear plugs on the night stand as a precaution. When I'm in Reading for a work trip I like to sleep through the night which I'm not guaranteed at the George sadly. The contents and service for the breakfast is good, just the atmosphere in the breakfast area keeps me from having breakfast at the hotel. It's a bit of a soulless room, muted news channel on the TV with elevator music as the background noise. I've seen recently they have been renovating some parts of the hotel, and it might be better/different now, but I choose to stay at the Ibis Reading Centre in the same price range for more consistency.

The best thing about this hotel is the location, close to the station and shopping centre which are very easily accessible. The hotel itself appeared a little tired, our bed was small with uncomfortable pillows and the room was generally underwhelming, the bathroom was clean with plenty of hot water. The hotel states that it has unlimited wifi throughout but it did not work in either our room or our daughters room. Unfortunately we did not find the staff particularly welcoming, they failed to inform us of that we could have a voucher for the car park which considerably reduces the cost of leaving your car there overnight. The car park is 5 min walk from the hotel, we rang the hotel as we had some luggage and were informed that the hotel had a loading bay but in actual fact you can only park outside the front entrance, not easy on a Thursday evening and resulting in us having to drive around the one way system again. All pretty average.

Nice hotel, very old, not good if you have a problems with stairs. Our room, looking over the street, was all on slope - added to charm but couldn't put anything on the table as it would slide off. Excellent value for the price we paid. Have stayed here several times, has improved over the years. The staff are all polite. Interesting veggie Indian on the premises, very good quick snack dishes - would recommend.

The George is an old coaching inn bang slap in the middle of Reading, with all the positives and negatives that this entails. If you like "olde-worlde" charm, uneven floors and narrow staircases, this might be for you. But old means creaky and impractical. My first room (before I moved) involved no less than 20 turns and 4 staircases to reach - the hotel does not have a lift. I heard every movement of every guest passing the room - and there are some parties of younger people who stay here and think nothing of chatting away at 3am. Rooms are not double-glazed, presumably because the building is listed, but many rooms look directly on to a road junction used by buses from 5.30am or by refuse lorries clearing away last night's rubbish. There is secondary glazing, but this is poor, and I hardly had any sleep at all. That said, the welcome was excellent and the room well equipped. Free wi-fi worked well, the water was sizzling hot and there was plenty of heat in the radiators. Breakfast was of the buffet type with full English variants available, and this was ample. There is no car parking at the hotel, although it has an arrangement with the Queen's Road multi-storey, about 5 minutes' walk away. Personally I would choose a modern, double-glazed, quiet hotel in central Reading (there are plenty) rather than this, but if you want to see a hotel frequented by Charles Dickens, the George may be for you.

I had a single room. It had a bed and was en suite so basics were catered for. No real extra touches for comfort though. Plenty of plug sockets but none by the bed so couldn't sit on my bed and use my phone whilst charging it. The room overlooked the main street with shouting and music till all hours, and a bus stop under the window where buses would wait idling till late at night and from early morning. No onsite parking. Staff very nice but I would not stay again.

My partner took me here for a birthday weekend. Couldn't fault the place to start off with, it's clean and came across very welcoming. However, no parking on site so we was directed to a 24 hour parking place by a member of staff to later find out it was the wrong one. Instead of getting the discount pay of the car park we had to pay over £40 for two nights. All staff acted as if they never told us this information and we left very unhappy. Will not be returning. False information.

I had the misfortune of staying here at the beginning of the month for one night on a business trip. Check in was fine, and I then had to negotiate my way through a rabbit warren to find my room (there doesn't appear to be a lift). The room was ok, but tired. The wifi in the room wasn't great, I actually managed to log into the restaurant Prezzo's wifi which was located down below. This proved to be more reliable than the hotel's wifi. At around 2230, just as I was preparing for bed, a rhythmic banging noise started, which was coming from under the floorboards. This lasted for around 25 minutes and stopped thankfully. Having nodded off, I was woken at around 2345 with the same rhythmic banging noise coming from under the floorboards. I called reception, and the night porter confirmed that there was another guest down in reception complaining about the same thing. He also stated that he didn't know what was going on and was trying to contact his duty manager. The noise stopped sometime after midnight, but the heat in the room was so intense, I struggled to sleep any further. It should be noted that the radiator in the room was cold, so I really don't know where the heat was coming from. Eventually in the early hours I drifted into some sort of sleep and wait for it..... Around 0600 the rhythmic banging noise started waking me up. I again phoned down to reception and was told to speak to the duty manager when I checked out at 0900. I went down for breakfast, which was a mediocre experience. On checking out I asked the receptionist if I could speak to the Duty Manager. She told me that the Duty Manager wasn't in yet, and asked if she could help. I explained the problems I'd had and told her that I would be looking for some compensation as a result of the issues. She was very apologetic and made notes of my details, informing me that she would ask the Duty Manager to contact me urgently to discuss my stay..... Some 4 weeks later I still haven't had the courtesy of any form of contact from him. I paid a considerable amount of money for my stay, and managed around 3 hours sleep in total - I don't consider this good value for money. The management clearly haven't got customer care at the forefront of their agenda, and simply treat their guests and their problems with utter contempt. If I was to treat my customers in this way, I would soon be out of business! Save yourselves from a terrible experience - there are many more hotels in Reading offering a far better stay than the George!

this is our fifth stay always very polite and friendly staff ,rooms warm and comfy all clean lovely comfy bed plenty of hot water and clean towels. right opposite the oracle shopping centre so brilliant if its raining

This is a 400 years inn adapted to a today hotel. If you want to experience something new this is the place. Small rooms, with inclined walls, ceilings or floors but very clean. The cracking wooden floors are covered with carpets. Being an old inn to find the room you need to follow the signs. There are some places where you need to watch your head. The noise on the street starts somewhere at 6 am. Hotel has the curtesy to give you some ear plugs. The breakfast is basic. On the other hand the people are great. They are very willing to help and very friendly. The location is the key for this hotel. It is exactly in the center near to train station, shopping, restaurants and bus stops.

Stayed here midweek. Had a really lovely room (320). The hotel is an old, quaint style. Great spacious room with dressing table and a nother table and chair which was handy for doing some work. Fab powerful shower, and to my delight as well as kettle, tea/coffee sachets I had a Nespresso machine. The breakfast was very good, wide selection of continental/ cold buffet and an option for cooked. My only real disappointment was the evening meal choice - there is an Indian restaurant on site, but vegetarian. There is a separate area for non Indian, but not a great menu choice. Also there is a door close to all the tables which leads into what could be a quaint courtyard, but really frequented by stream of smokers in and out (we chose to eat at the Prezzo right next door). I would suggest moving the smoking area somewhere else and expand the menu. Aside from that would stay here again.

10-12 King Street Reading England

Hotel highlights

  • Walking distance to Oracle and Reading Abbey Ruins
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Mercure George Hotel Reading places you next to Oracle and within a 5-minute walk of other popular sights like Reading Abbey Ruins. This 76-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. It's also close to University of Reading and Madejski Stadium.


Dining

This hotel is home to a restaurant and a bar/lounge. Start each morning off right with continental breakfast served for a fee.


Rooms

All of Mercure George Hotel Reading's 76 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and portable fans. Guests can expect wired Internet, free WiFi, and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Guests of Mercure George Hotel Reading enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has a TV in a common area.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 3

Classic Room, 1 Twin Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

41% of guests recommend this hotel

Total of 598 reviews