Best Western Parkhotel Krone4.0 out of 5.0
Recent guest reviews
Stayed for 5 nights on the top floor, room was warm, clean & had interesting structures in it, careful when needing to use the facilities at night & no light is on. There was plenty of room & hangers in the wardrobe. On the desk were a tea/coffee making set, a bottle of mineral water (fresh every day) & some glasses. The free wifi worked well. All windows could be opened fully. Great sleeping comfort, large double bed with clean, crisp sheets & a light but warm duvet. Reception & breakfast room staff were friendly & courteous, the bar staff somewhat less so. Breakfast was ok, something for everybody, nice espresso machine.
I have been staying at this Hotel a few times, as a solo traveler and as a couple. I was never disappointed. The staff is very friendly and helpful. The rooms are spacious, clean and quiet. The mattresses are comfortable. The bathrooms are updated. I really enjoyed the free WiFi connection and the scrumptious breakfast buffet.
excellent stay, the hotel is set in a beautiful location. Staff were friendly allowing us to check in early and check out late. The rooms were very comfortable and clean. Breakfast do not miss so much to choose from with hot choice too. Walking distance to shops and restaurants with a Lidl supermarket within walking distance too.
Hannover is probably not one of the most exciting cities in Germany, in fact it lacks the european charm you would expect, however, if you have to be here for a convention this is one hotel you should consider staying. The rooms are big, very clean and comfortable. The restaurants are bars are great, the gym and pool very nice, and you can walk to the convention center. I really liked this place
I stayed at the Best Western Parkhotel Krone in Auerbach - Bensheim, Germany for business. Since the room was prepaid I cannot comment on the value. The hotel is in a remodeled building built in 1655, though you can hardly tell as many of eh elements of that era are gone. However, this also means that the layout of location of the rooms vary greatly. Also, some rooms come without air conditioning and I would stay away from those as it can get quite hot in the summer. The best rooms offer outside entrance to a shared rooftop deck and if I had the chance I would have picked one of those. Some rooms offer spacious bathrooms while others skimp on that amenity. So, this hotel is certainly challenging when it comes to picking a room. The included breakfast is typical of German hotels; decent but not particularly elaborate. The hotel restaurant is below average. While the portions are huge they tend to be quite heavy and barely seasoned. Fortunately, there are many good restaurants within walking distance. Being a German hotel, they also have a very nice beer garden with good local beers and hard apple cider. The location is very good if you have a car. It is relatively close to major cities and attractions. If you only need to get to close by city centers, the train station is about 15 minute walk. Generally, this is a good hotel in a peaceful village.
Positiv: Rooms are not bad, big size, nice furniture Water heater included Lot of parking spots around the hotel building Nice Beer garden close to the main entrance However... WiFi doesn’t work on the 3rd. floor. I addressed the problem several times at the reception, no solution provided. Breakfast could be better in terms of variety TV are as small as 20´´, you can hardly see something. Overall attitude at the receptions was rather bored and not helpful at all. There is no air conditioner
Parking next to hotel - It is free all night from 19hrs till 6hrs, but I never payed during my 6 nights even when little out of these hours - there is plenty of space. Gym could use some improvement, but it is usable as it is. Sauna and whole wellness area is just amazing and included as standard in room rate! Breakfast has just too little vegetarian or vegan options – no nuts, and no salads. Only milk available was cow milk (no rice milk, no soya milk, no almond milk…). I asked for an alternative for next days and they were able to make coconut milk which I assume they use for cooking, but as I found it too thick I was rather bringing my own Rice milk from store after second day. It is nice and quiet hotel and I would come again. All hotel staff was professional as expected, but I was extremely satisfied especially with Ms. Henrietta Csomor who appeared to be a few levels ahead of others with enthusiast’s behavior and quality service known normally only from Hilton or Sarovar Hotels. She does not use "not possible" and was always very helpful even it meant more work for her. One example for all in my case: expected usual billing issues as our company has some special internal requirements for hotel bills, were solved almost instantly and with professional attitude.
As already mentioned in the title, this hotel only deserves one * because of its really nice breakfast buffet. Apart from that, I will never book and recommend this hotel again. We stayed there 10 days ago as we had organized a party with friends in the near vicinity. I had reserved 15 rooms that our friends could confirm to their wishes. When we arrived, the lady at the reception was totally unhelpful with the parking situation. This hotel does not have its own parking, there is only a public parking in the back. As there were several things going on in the neighborhood, it was really tricky to find a parking. Only after questioning her a couple of times where one could park, she made some suggestions. But the overall attitude was more or less "not my problem". When we got to our room, we were both really disappointed as it was a small room which was hot and stuffy. As the room was to the busy main street, you could not open the windows. So I went downstairs again and said that I was disappointed to find such a room after having booked 15 rooms in total. The answer once again "this is not my problem, you should have indicated that you wanted a quiet room when you made the reservation". I am sorry, I really do not expect a lot from a Best Western Hotel, but they claim on their website that it is family-run and I therefore had hoped for some kind of (better) service. When I explained that, I once again received the same answer, and, on top, one of the waiters got involved in the conversation, also claiming that it was not their mistake and asking me what I would expect them to do. Really??!! Unfortunately, the management of the hotel was not present on that Saturday afternoon. In the end, and because of a local business woman who was present during that conversation, we received a room to the back. Well, we could leave the windows open and it was not as sticky as the first room, but the lights on the balcony were on all night and could not be turned off, and the beds were from the last century ... But, as I already mentioned at the beginning, the breakfast buffet was really nice with a huge variety of different things, and the woman who was at the check out that morning was friendly. But there are certainly better run hotels to be found in this area.
I've booked a room for my sister in law and her husband for two nights. The relationship price-quality for the room is ok. What was really disappointing was the attitude at the reception. On arrival we had to wait a good 20 minutes before they checkin, because the two receptionists were busy in another room and they didn't even greet us, or excuse themselves. On the next day we were there for a drink after trekking. There were three woman we asked if they had tweesers because of a tick bite. they found the question irritationg and one of them pointed out that BW is an Hotel and not a cosmetic studio...It would have been enough to reccomend a pharmacy.
All is excellent. Very good sauna and steam, whirpool. In restaurant is Czech beer too. :-) The room is large. Bathroom with bath and it is large too. Personal very friendly. Breakfast is rich. The bacon is excellent here.
Best Western Parkhotel Krone places you 6.1 mi (9.8 km) from Lorsch Abbey. This 68-room, 4-star hotel has conveniences like free in-room WiFi, a fitness center, and a spa tub. Darmstadt State Theatre and Kunsthalle Darmstadt are also within a 30-minute drive of this Bensheim hotel.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. At the end of the day, relax with a drink at the bar/lounge.
All 68 air-conditioned rooms feature free newspapers, free bottled water, and phones. Guests can enjoy free WiFi and flat-screen TVs.
Best Western Parkhotel Krone offers a fitness center, a spa tub, and a sauna. For transportation, you can make use of an airport shuttle, as well as a free area shuttle. The front desk has multilingual staff that can help with dry cleaning or laundry, and offer advice about sights and eateries nearby. Additional amenities include free WiFi in public areas, 5 meeting rooms, and conference space.
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 133 reviews