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We are life time members of Bonvoy/Westin and used a premium number of points to stay at this property. We waited over 3 1/2 hours to get a room. That was after talking to two front desk people and the manager. They promised the room at 3:00pm and told us we would be texted. By 5:00 pm we were frustrated and finally got into the room after 6 pm. Had we known we could of visited the area instead of waiting on the back patio. The room was large but had no desk, only one chair and few amenities,. The bathroom was a bit dirty and the tub could of used a bit more cleaning. We both were very disappointed . The property needs a good "face lift" and soon
Where do I start, this was a disappointing disaster from the start. Let me start by saying that we’re titanium elite Marriot members, so we are experienced and more importantly reasonable people. But I’ve gotta day the service here was not impressive, not impressive for a regular hotel let alone what they TSG a “luxury hotel”. First we got there and our room wasn’t ready (it was 5:30pm) we waited 1 hr and nobody came and got us, so we checked again and nothing still was ready, she ends up scrambling and finds us another room, but only after I complained a bit, not her own initiative. Anyways they assign us a room, and of course we walked in on people, they already have the room to someone else! Next, they “find another room in their other building”, I was skeptical when I heard her say it, and even more disturbed when I saw this “room”, for the sake of making sure you got the right picture let’s call it a large walk in closet, it was awful and a disgrace that they sell this room for the prices they charge here. The luggage guy was so embarrassed and felt awful, he said he was gonna go back to the front desk and talk to them, but at this point we needed a room as it was late and we had dinner reservations. (Luggage guy John was amazing and the only guy on this property who genuinely seemed to give a damn) Anyways, we stay there that night because we were tired of everything so far. By the way, they downgraded us to a premium room to a standard room in a secondary building, think they cared or even mentioned it? Hell no... So next morning we followed up because nobody followed up with us after being told by 2 different people they would. In short, I had to force everything, no initiative or desire for customer service whatsoever. They have us $50 credit and free breakfast for all that, what a joke. They finally moved us to a handicap accessible room, which we stayed in the rest of the trip. Both rooms we were in had items left by the cleaning crew as well, one had a empty champagne bottle and the other had a dirty rag and a pillow case not out on a pillow. At this point it was just becoming humorous for my wife and I which by the way we’re celebrating our 16 year anniversary which was also noted to the hotel, didn’t matter I guess. 😂 Few more things - the servers in their restaurants are atrocious, they share the same lack of desire to be there and customer service. (Again, we are really easy going people, my expectation levels aren’t that high to be honest, even at a “luxury resort”, this was just a joke) A real shame because the property is real nice, the bar and fire pit on the porch are a great atmosphere, the jacuzzi and pool area are good. We didn’t use the spa so I can’t comment there. We will be back to Vermont but defiantly not here. Marriott should be ashamed to have this in their luxury portfolio. Only because of the property do I give it 2 stars, otherwise it would be 1. By the way, it wasn’t just us...we heard SEVERAL people throughout the trip at the front desk complaining about one thing or another. What a shame...
This used to be a nice place. Heat doesn’t work. TV feels like it is 20 years old. Food adequate at best. Interiors badly need renovation. Even the town which used to have nice discount shops isn’t worth visiting.
room 352: 2 queens next to the elevator, spacious room, extra plush bed and towels. No in-room Coffee maker but you can get complimentary coffee at the marsh bar and near front desk in the morning. Huge tv Food: breakfast: loved the apple cider donuts, chicken apple sausage, you can have a la carte or hot and cold buffet breakfast.if you take a la carte they will charge you 4$ for coffee. Tavern meal generous portion of faroe salmon drowning in butter but perfectly cooked and the bread basket was a good surprise the rye rolls with Vermont cheese and onions baked in is nice. Service was a bit slow at the March tavern ; reservation at 18:00 seated at 18:20 ate around 19:30. Did the 31/2 hour Land Rover rover experience amazing. we went to the Orvis flagship store and outlets. designer outlet shopping also. Outdoor fire pit is a popular gathering spot. You can feel the age of the place (1769) by the slopped floors everywhere. Very quaint. The personnel are dedicated to provide excellent service which is very appreciated. drawbacks: Cold air everywhere so bring warm sweater. Rooms not soundproof ; we could hear the next door client, outside pit conversations and music, corridors noises and door slamming. Thanks to the hotel policy silent hours from 22:00 to 07:00, tranquil night in a extremely soft bed Spa is located on premises but in a detached building. The Backdrop of mont equinox, in the fall, is truly beautiful.
The guestroom was the largest I had on the trip and was very well planned, but I did note that the configuration of each guestroom was a bit different. Some had armoires, whereas I had an actual closet The tub/shower had a safety rail. There was a nightlight provided over the sink, there were charging plugs/nightlight unit on the bedside table. They provided two bottles of water, a nail file, shower cap, mouthwash, and then the usual soaps, etc. There was a safe in the drawer of the bedside table. The free wifi was the easiest yet to join. The bedding and towels were extremely plush. I loved the pillows. There were three windows in my room, but with the heavy curtains, it was satisfyingly dark at night. The staff were very polite and responsive. They do have a shuttle to the downtown area, but you need to have a phone to call them for pick-up to bring you back. Probably because of the age of the hotel, there is no coffeemaker in the guestrooms, but they do have coffee-to-go in the lobby.
Awful customer service. Made my wife kids wait hours before they could check into a room. Once they got into a their room, they had to continue to wait to get their luggage. Then they gave them a room without a working phone! Staff and management didn't seem to really care. Also, they weren't the only ones who had to wait for their rooms to be made available as well. Too bad since this hotel used to be wonderful. Look elsewhere.
We chose the Equinox for our getaway Fall Foliage vacation home base. We were disappointed overall, most notably by our accommodations in the Orvis Inn facility. We also noticed that the many of the customer contact staff members were ill-at-ease and not fully comfort in therr role. This was true from the first point of arrival to registration to luggage handling and valet parking. The size of our Orvis Inn room's sleeping area was barely adequate, there was little/no additional sitting space, the bathroom was quite small and cramped. Additionally, we heard virtually each every footstep, door opening/closing, and guest conversation. The walls and doors do little to insulate the guest from noise within the facility. In the main lobby of the Orvis Inn, there are two large sitting rooms that are sparsely furnished, each with a fireplace that does not work. This did not prevent business travellers from parking in these rooms for their loud conference calls. We cannot comment on how the Orvis Inn facility compares to the main Equinox hotel rooms, but, candidly, everything about the Orvis Inn facility is second- rate and falls way short of what one would expect from a highly rated "luxury" resort. If we were to return to Manchester, we most certainly would not stay at the beautiful Equinox resort again but would try the Taconic Inn or the Reluctant Panther Inn instead. I am sure the Equinox is more highly rated by corporate travellers or large groups (who were in abundance), but for a couple hoping for a little luxury while we explore beautiful Vermont, we were very disappointed overall.
It was the most over rated hotel I have ever stayed in. And I travel for business! The placed us in a separate building were the floor was uneven, The room was noisy, (both street and heating/AC/water system). You had to work your way thru the dining room to get the hotel room. The service was even worse. Once checked in and saw the building and room, we immediately requested a room in the main building. The manager promised either they would switch our room or provide us some type of compensation. Neither did we receive and we never heard back form him. Second, we had asked everyday for 3 straight days for an iron and ironing board. Never showed even though each time we were told they would send somebody right over. We had to get one from the room of another guest. Lastly, as we were checking out we provided them our Marriott card to at least get some points. This is when we were told the room and building we stayed in (that we didn't ask for) does not qualify for points. They will never see us again at this so-called resort
Came here for a quick getaway, after staying at the Woodstock Inn about an hour away. First off, as a Marriott Platinum member, we asked for an early check in, and they sent us a text that it would be ready at noon..excellent customer service!! When we arrived, check in was easy, but I did notice a smell in the lobby which smelled like a gas leak? Maybe just musty..but my asthma acted up immediately, and I was glad we werent staying in that area of the hotel. We stayed in a BEAUTIFUL 2nd floor suite in the victorian white house next door (sorry, cant remember the name of it). It was huge, and way more room than my husband and I needed ourselves. The bedroom was spacious and had a VERY comfortable bed, separate bath, and huge family room with fireplace and kitchen with a dining table that seats 6. We didnt need the kitchen, but made coffee one morning with the provided keurig. We ate lunch outdoors on the front porch of the restaurant, which was very nice since we were experiencing beautiful early fall weather. Food was delicious! They bring you a complementary bread board with fruits, dipping sauces etc..very impressive. Very nice location with many things to walk to, including shopping. We especially liked the Orvis outlet, which was about a mile away. Mother Myricks buttercrunch is not to be missed from their store as well. Many places to eat in town, our favorite was Cooper Grouse. In comparing the Equinox to the Woodstock Inn, both are very different, but highly recommended. Equinox has more to walk to, and more different types of accommodations than WI, and is also a little "hipper". We will return to both. Next time we plan on bringing our goldendoodle with us when we stay at the Equinox..they are very dog friendly :)!
Our family has been coming here for 5-6 years in a row. We have three kids ranging from 9 to 3 and they all love it here. For families, I would recommend the Orvis - they have 1 and 2 bedroom suites, kitchenettes, etc... The brunch is delicious and our kids couldn't wait to go every day. The pool was obviously also a huge draw. The hiking just behind the resort provides multiple levels of trails / hikes, including ones that are easy enough for a dad who might have to put his 3 year old on his shoulders 90% of the time, but there are also much more challenging hikes on the mountain as well. The pond, which is easy to reach in maybe 30 minutes, is just one of our favorite places. The air is clean, the trees are green - what else could a NYC family ask for? There is a playground also on the premises which provides good fun for the kids. The town of Manchester is quaint, but large enough to provide many options for food, coffee, bars, and of course shopping. Also go to Peru VT and visit the maker space!
The Equinox, a Luxury Collection Golf Resort & Spa, Vermont is a short stroll from American Museum of Fly Fishing and Orvis Fly Fishing. This 150-room, 4.5-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and 4 restaurants.
There are ample dining options with 4 onsite restaurants, including Chop House, which specializes in American cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 150 rooms provide coffee makers, free local calls, and free bottled water. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.
A local mainstay since 1769, The Equinox, a Luxury Collection Golf Resort & Spa, Vermont offers a golf course, a full-service spa, and an indoor pool. Onsite parking is available, both free self and paid valet parking (USD 35 per day)—also useful is an airport shuttle (available 24 hours) for USD 110 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this ski resort include a 24-hour fitness center, a steam room, and outdoor tennis courts.