Beechlawn House Hotel3.0 out of 5.0
Recent guest reviews
In my last review 'Oh Dear Service is slipping again' in August of 2016 I spoke of how my and I were regular dinners at the Beechlawns Hotel but how things regarding service and our overall dinning experience left a lot to be desired during a visit that year. In it I spoke of how a manager was less than helpful when I complained about how there was no garnish, smaller portions and the lack of good service. For that reason we did not go back. However we heard lately the hotel had been bought and now had new management, so we decided to return for a meal-the same one which was so poorly made on our last visit. To our pleasure we found the staff and service impeccable and the food quality back to what it had been like before. While I cant comment on the rooms I was told a major investment is to take place which will breathe a new life into a well loved local hotel. Here's wishing it a bright future.
We stayed for 5 nights while attending a family wedding. We had a quiet room well equipped with flat screen TV and tea/coffee making facilities. Iron and ironing board available on request. Check in staff very helpful as was Grace in the lounge and Lizzy at breakfast. Try and get one of the refurbished rooms - they look superb.
When I first arrived at hotel I was immediately greeted by very friendly staff who could not do enough for me. On my second day I had an issue to deal with. Lisa the receptionist went way above the call of duty to help me out and will be always be in debt to this wonderful lady. To the management I would like to say your staff are something to be proud of and your hotel is excellent. Lastly I would recommend your hotel big time and will be making appoint of staying there when in Belfast. Yours sincerely. John McDonald.
I have stayed in hundreds of hotels for 12 years on business and have only ever written one bad review before. Checkin was ok. The room......double bed with only one bedside table, it was obvious one was missing. The other furniture was very chipped and marked. The skirting boards were dirty. The windows didn't close properly. The tv remote was dusty. The telephone buttons were that filthy they didn't press down properly. The bed sheet wasn't put on properly. The bathroom had a top missing from the tap. The bathroom radiator was on full blast and wouldn't turn off in august! I asked for an iron and ironing board, I got a TINY iron after waiting an hour! And no ironing board. The following morning I rang reception and asked for an ironing board....they brought me one BUT IT WAS A FULL SIZE ONE WITH NO LEGS! THEY HAD BROKEN OFF! Waited for breakfast.....stood waiting to be seated for ten minutes....varying times I smiled at the waitress. ....she continued to clear the tables and ignored me....so I gave up and checked out. In the bar....the girl didn't know how to charge my pint to my room....surely this is basic training for a hotel bar???? What was the plus? The food was good, that's it. I wouldn't recommend and won't be staying EVER again. This hotel is worth £30 a night......NOT the £74 I paid.
We came here for Sunday lunch, we had the 2 courses for £11.95 which I thought was brilliant. The food was gorgeous, not very warm but we asked for some more gravy which heated it up a little. The waiting time was a good half an hour between each course (even for desert) we didn't mind as we were in no rush but a few tables around us were waiting well over 40 minutes for food. I think the staff need a kick, the younger staff were very professional and really well mannered it was actually the older staff who were very snappy and not very professional speaking to customers or taking orders, to be honest they just looked like they didn't want to be there. But all in all I would definately go back as the food was lovely.
Recently traveled all the way from kerry for two nights and stayed in this hotel. I very much regret this decision. While the hotel itself is lovely the service is shocking. We were greeted to check in by a not so friendly member of staff but we carried on and went to our room which was simple but what we were looking for. As we settled down to go to sleep we could hear a door banging every single 5 minutes at first we thought it was someone in and out of their room but it wasn't. After further inspection we realized the fire escape door was open and we told reception who didn't want to hear it and were not in the least bit helpful the banging sound continued throughout the night and we got no sleep. The next morning after getting no sleep we went downstairs for our breakfast. The portion sizes were absolutely tiny and you'd nearly have to go somewhere to eat again afterwards. Even the selection of cereals and yoghurts were slim to none. We left the hotel for the day and returned in the evening to go sleep. The minute we got into bed the banging sound was still there every 5 minutes. We rang reception yet again to complain and the staff member said he would come up to hear it. After almost a half hour no one had arrived and we had to yet again at 11:30pm leave our room to go down to reception. The staff at reception did not care and we were told it was the bar staff going in and out with bottles and there was nothing he could do about it. He eventually told the staff not to use that door and at midnight we finally were able to get some sleep. We came down the next morning to have our hardly there breakfast and went to checkout. We were greeted by the same girl that checked us in and as we tried to explain the situation all she replied with was 'but he fixed it didn't he' and after we said we wouldn't be back she said that's fine . We went out to the car and checked our receipt to see we had a receipt for buffalo wings and sirloin steak belonging to someone else attached and had to go back inside again. The girl at reception just crumpled up the receipt and said it wasn't on our total so it's fine and continued her work. I would not recommend this hotel especially not if you have young children .
We were a party of 8 and we had booked a table at the restaurant. There was a great menu and some specials. There was something there to suit all tastes. The staff were very attentive. The hotel was busy as there had been a wedding party. The food arrived fairly quickly and was beautifully presented. Unfortunately two of the meals were not particularly hot and one was sent back to be heated in the microwave. My meal did not arrive and we had to speak to the waitress to remind her. When it did eventually come everyone else was almost finished. The portion size is good. We did get a reduction for the late meal and they were very apologetic. Any issues they were happy to resolve.
Used to be regular customer when under previous ownership but hadn't been for a while and after the meal we just have it will be a long time before we go back. Arrive in around 8pm on a Saturday night was told to sit where we wanted, took about five 5 minutes before we were given menus, ordered drinks, no drinks menu, and after they arrived 10 minutes later we were asked what we wanted to eat. Ordered the spicy chicken wings and cheesy garlic bread, eventhough I was given a water bowl with a slice of lemon to clean my hands only one napkin was given. Starters were fine, chicken not the warmest but tasty and you can't really get cheesy garlic bread wrong. Order the honey chilli chicken for main, swimming in sauce, and the wife order the special, Cajun burger, more spice in the vodka than there was in the burger. Service very very poor will be a very long time before we return,
Just want to start of thanking all day and night staff at the hotel for making are day come true a big thanks to Kerry as she couldn't do enough for us the hall was set up so lovely when we walked in I didn't no what to say it was beautiful I also want to thank the master of ceremony oliver for a great job he kept us right and give us a laugh also want to thank dj paddy mc ginty for all his songs we all had a great time food was great and our bedroom was lovely I would recommend this hotel to anyone thanks again to everyone on our big day. Mr & Mrs Graham
Visited for dinner this evening and the food was really good. Service was very very very poor. Waited at the bar for ages to pay the bill and we were totally ignored. Eventually went to reception and paid before we died of exhaustion!
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Dunmurry within a mile (2 km) of Dunmurry Golf Club, Beechlawn House Hotel is within 2 miles (3 km) of Sir Thomas and Lady Dixon Park. This 3-star hotel has 42 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking. It's also close to Malone Golf Club and Balmoral Golf Club.
Free breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.
The 42 rooms have phones and desks. Guests can enjoy free WiFi and satellite TV. Free toiletries are also available.
Beechlawn House Hotel features free WiFi in public areas, coffee in a common area, and free newspapers. There's free parking and an airport shuttle. Additional amenities include a garden and a picnic area.
Reviews from Trip Advisor
51% of guests recommend this hotelTotal of 246 reviews