InterContinental Beijing Financial Street5.0 out of 5.0
Recent guest reviews
I have stayed at the Intercontinental Beijing Financial Street numerous times in the past year. It is an excellent business hotel, which is well located. The restaurants at the Hotel, including Monsoon for sumptuous buffets, Steak Exchange for superior steaks and wine and Yue Rong Xuan, which offers top quality Chinese cuisine, are all top notch. The Front Desk staff and Concierge are most helpful and friendly. Laura Wang, the Assistant Front Office Manager, is singled out for her superior service and assistance beyond the call of duty. I had some difficulty in confirming a reservation at another Intercontinental Hotel in China and she spent time in communicating with the other hotel to work out all the logistics. It was most appreciated, particularly as I had some language issues and had been unsuccessful in confirming the reservation at that other hotel, in spite of several tries. Subsequently, she provided me with valuable information on doing business in Beijing and introduced me to the Hotel's Lounge and Business Services.
I stayed for 3 nights here recently and just found that the hotel is getting old and tired. When it first opened I am sure it was quite spectacular but it needs some upgrading My room had a very distinctive smell or mildew when I brought it to the attention of the desk staff they promptly moved me and to my surprise upgraded me. Even the upgraded suite was showing its age, but since they gave me a lot more than I paid for one doesnt like to complain too much. The room was huge, clean and quiet. The cleaning staff was very diligent . But even this club suite was looking quite tired. it is located obviously in the financial area and had lots of restaurants. The breakfast was on average for China but the staff were quick to refill coffee and ask if you need things. I ate out, except breakfast, so cannot comment on other aspects It also has quick and easy access to cabs. An HSBC, ICBC and bank of china within a few m of the hotel. Across the street, go under the underpass, is both a chemist ( Pharmacy) and a convenience store. The staff in the business center were a bit useless. Most speak barely any English, which is really rather silly. The computers also did NOT work The staff are very good and try to be helpful but the hotel does need some refurbishment
I stayed here three nights (on my personal account) after staying three nights across the road at the Westin for work. I am IHG Platinum and an Intercontinental ambassador and had a tricky (and low cost) booking using an Ambassador free weekend certificate and a night on points, but the hotel went out of its way to make me feel welcome. I had booked a high grade club room with the free night certificate that they upgraded to a massive suite. They allowed me to stay in the suite on my points night, and also gave me access to the club lounge for that evening, which was very kind. Staff at reception went out of their way to give me a warm welcome. However if you aren't IHG platinum I am afraid to say that the Westin is much better. I arrived carrying two suitcases but neither of the doormen would open the door or offer to help. While most staff seemed to have some English, it wasn't great. (Not as bad as some other reviews suggest, but I was never certain that i had been understood). The rooms are old and some of the furniture quite poor. The interior of the hotel still stinks of cigarette smoke despite it being a non-smoking hotel for a couple of years. The TVs are just TVs - no ability to order a (free Ambassador) movie or check your bill. And the drink selection at the club lounge quite limited. Everybody tried so hard to look after me I would stay here again. But the Westin hotel across the road is clearly better for most Western travelers.
Big property at a very strategic location in the FS, but IHG doesn't seem to be investing enough on the upkeep. Restaurants, huge enough, were seen lacking in luster. Needless to point out that simply no effort to place at least one English speaking staff at the front desk
I was not impressed at all by the hotel nor the service, it seemed very standard and not a 5 star standard for that matter. The front desk staff could not speak a word of English, and the supervisor had a terrible attitude. I would not recommend it to anyone, considering the options available in the city as well as the particular area.
Stayed for two nights, no hassle checking and breakfast was thrown in. Breakfast options were broad enough but the quality varies, the omelette and fresh fruits were good but the dim sum was not well done. Had dinner here twice too as weather too bad to venture out and thought it fairly priced and well presented. But staff was bit slow in responding to empty water glasses and bringing the additional crockery. Rooms were very spacious and a benefit of being in an older hotel. The sliding doors for the bathroom was bit stuck though and the iron didn't work but a replacement was found in 10 minutes. Room has 4 bottles of complementary water and even an ice bucket. Lighting was very thoughtful with vestibule lights and mirror only lights. Location is okay in terms of finding it with a taxi. Loved the towels and bathroom amenities, and the bedroom slippers.
Was not one of the best Intercontinentals that I have been to. I expected more from them since they're based in Beijing, but was a little disappointed to see that only a few of the staff could communicate in English. Room was good. Club lounge was a bit on the small side. Breakfasts in the breakfast area were quite confusing, and on the second morning, it was almost like they weren't prepared to have that many guests at the hotel as many dishes emptied out really quickly and stayed empty for a long time. Probably will not return to this hotel given the number of other choices one has in Beijing.
Let me say, that in general I was satisfied with this hotel. Rooms are large, bathroom has everything you need and the shoes are getting cleaned at nights. They offer several restaurants and free water (use the Chinese local water, the Evian offered as well needs to be paid) in the room. You have access to WLAN, minibar, etc. BUT: When I check into a 5 star hotel I want to everything being the best, not just average and this is why I rate this hotel with 3 out of 5 only. The service at the reception can be improved or let me say needs to be improved. If I let them know that I will check in the early morning but are paying for the entire night (and have a reservation for the day before) I don't want to be told after a long flight that the room is not available but that they are happy to be able to offer me a different lower category at a lower price than what I have reserved... The room I then got looked as if it was cleaned some days/weeks ago as I could find dust on the desks and in the bath room, the cealing in the shower was loosing its paint and the walls where showing significant signs of usage and water leakings. This is not what I expect from five stars and the hotel definitly needs to have a general renovation or remake. One realizes that it has been built some time ago by an investor who is not willing to invest any more money into the upkeep. The location is good if you are on business in the financial district, not too far from the Zoo and the center and if you have a room to the back side the view is somewhat acceptable as you don't see too much of the large street going by the front. Breakfast was OK and offers most of what you can expect for five stars, although I have had better selections and waters and cooks who are able to understand English. In this hotel, you are not able to communicate in English with the cooks but need to show on pictures what you want to have for breakfast.
We stayed here for two nights. The hotel was clean and the staff were friendly. A big turn off is that nobody speaks English there! We would be screwed if our Chinese friend wasn't there with us. I had such a hard time to order food at the restaurant. Out of 5 waitress there nobody spoke English, even a word! I'm not a negative person but this was an irritating experience. I think it's fair to say at least one person who can speak proper English at the front desk and one at the restaurant is the least that someone can expect from an international hotel chain. Lastly, note that the restaurant could not accept international credit cards or room charges. I almost had to wash the dishes!
Rooms are big, clean, and well equipped. The fitness center is better than the local gym that I go to in US. However, this is an international hotel and I expected them to be able to communicate in English! No one at the front desk could speak English. For this reason the check in and check out process was super slow and frustrating. Our rooms were pre-paid, but for some reason they gave us a hard time when checking out. They do have a great restaurant but again no one could speak English and answer our questions in English.
- Free WiFi in public areas
- Free valet and self parking
- Onsite dining
Located in Xicheng, InterContinental Beijing Financial Street is within a few miles (5 km) of popular sights such as Forbidden City and Beijing Aquarium. This 5-star hotel has 248 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an indoor pool. Located centrally in Beijing, it's also close to Tiananmen Square and Beihai Park.
Enjoy dining at Monsoon Restaurant, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
All of InterContinental Beijing Financial Street's 248 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect WiFi, wired Internet, and 37-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Safes, phones, and ironing boards are also standard.
At InterContinental Beijing Financial Street, guests enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for CNY 680 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 723 reviews