InterContinental Beijing Financial Street5.0 out of 5.0
Recent guest reviews
Was not one of the best Intercontinentals that I have been to. I expected more from them since they're based in Beijing, but was a little disappointed to see that only a few of the staff could communicate in English. Room was good. Club lounge was a bit on the small side. Breakfasts in the breakfast area were quite confusing, and on the second morning, it was almost like they weren't prepared to have that many guests at the hotel as many dishes emptied out really quickly and stayed empty for a long time. Probably will not return to this hotel given the number of other choices one has in Beijing.
Let me say, that in general I was satisfied with this hotel. Rooms are large, bathroom has everything you need and the shoes are getting cleaned at nights. They offer several restaurants and free water (use the Chinese local water, the Evian offered as well needs to be paid) in the room. You have access to WLAN, minibar, etc. BUT: When I check into a 5 star hotel I want to everything being the best, not just average and this is why I rate this hotel with 3 out of 5 only. The service at the reception can be improved or let me say needs to be improved. If I let them know that I will check in the early morning but are paying for the entire night (and have a reservation for the day before) I don't want to be told after a long flight that the room is not available but that they are happy to be able to offer me a different lower category at a lower price than what I have reserved... The room I then got looked as if it was cleaned some days/weeks ago as I could find dust on the desks and in the bath room, the cealing in the shower was loosing its paint and the walls where showing significant signs of usage and water leakings. This is not what I expect from five stars and the hotel definitly needs to have a general renovation or remake. One realizes that it has been built some time ago by an investor who is not willing to invest any more money into the upkeep. The location is good if you are on business in the financial district, not too far from the Zoo and the center and if you have a room to the back side the view is somewhat acceptable as you don't see too much of the large street going by the front. Breakfast was OK and offers most of what you can expect for five stars, although I have had better selections and waters and cooks who are able to understand English. In this hotel, you are not able to communicate in English with the cooks but need to show on pictures what you want to have for breakfast.
We stayed here for two nights. The hotel was clean and the staff were friendly. A big turn off is that nobody speaks English there! We would be screwed if our Chinese friend wasn't there with us. I had such a hard time to order food at the restaurant. Out of 5 waitress there nobody spoke English, even a word! I'm not a negative person but this was an irritating experience. I think it's fair to say at least one person who can speak proper English at the front desk and one at the restaurant is the least that someone can expect from an international hotel chain. Lastly, note that the restaurant could not accept international credit cards or room charges. I almost had to wash the dishes!
Rooms are big, clean, and well equipped. The fitness center is better than the local gym that I go to in US. However, this is an international hotel and I expected them to be able to communicate in English! No one at the front desk could speak English. For this reason the check in and check out process was super slow and frustrating. Our rooms were pre-paid, but for some reason they gave us a hard time when checking out. They do have a great restaurant but again no one could speak English and answer our questions in English.
I received outstanding services the very first time I checked in at the Front Desk. Leona Yang not only took her quality time to explain to me the facilities setup in different rooms she also guided me to my room. The Club Lounge is located at the top floor commanding a nice view of the Finance District. I always received excellent services from Chiara, Ulrica, Rebecca and their team at the Club Lounge. The Club Lounge provided a good selection of snacks and cocktail food in the evening time; I really enjoyed them. Clyde Lu and his team at Concierge also provided dedicated services and professional advice for my travel needs and tourist information. The Hotel is located in the heart of the Finance District only five minutes walk to a major shopping mall and the Line #2 Fuchengmen Subway Station. All the major tourist attractions located in downtown can be reached by subway or taxi within 20 minutes. I stayed at a Club Room which was clean and comfortable. Both the living room and the bathroom are spacious. The room is equipped with a large writing desk which made my daily works in my room much easier.
...In order to break more windows. Visited here in Feb where the temperature outside was a cool 4C but the temperature inside was very hot and claustrophobic. Even with my window open all day long there was no respite from the unbearably high temperature that described my environment. The temperature in the corridor outside my room was far more pleasant for example. My colleagues, who also stayed in other club level rooms, made similar comments - so not unique to my room. I've not stayed I similar conditions in a similar hotel standard for many years - especially new t in China. Intercontinental Beijing, you need to do better for your brand and for China - I would not recommend this intercontinental hotel or this Beijing hotel to anyone apart from those who like the temperature being that of a sauna which is out of their control.
A touch of luxury but I could tell a little wear and tear in the rooms. It was nice sitting by the window to see the incredible smog and traffic jam. I liked the soya bean and doughsticks at brekkie. But overall not very value for money.
The staff at the reception: clueless and useless teen girls. The room service: food brought from boys showing absolutely no social or courtesy skills. When you call: most of the time, the teen girl will sound like barking at you, in her poor English. You clearly bother her. Client base: Chinese wondering what the hell you White guy are doin there ... an upscale Western standard/design/values hotel. You want a taxi? Good luck with that. The concierge is nothing but helpful. Most of the time you will have to guess whether he called a taxi or not. The level of English is horrible at the reception. And the caring attitude is not a value shared by the staff at this hotel. Of course some bright sides, but not strong enough to recognize the usually great experience of staying at an Intercontinental. I agree with previous comments. You cross the street and go at the Westin and suddenly the experience of great, courteous and Western standard service is back. The question is where does Intercontinental BJ FStreet find its reception staff and who do (or fails to) trained them properly? Do they commit to a social experiment where they only hire people from the countryside and give them their very first job?
Its located in what seems to be a converted office building. Nothing special, the Westin across the street is a much newer and better appointed hotel for a similar price. It seems this place is setup to cater to local Chinese tourists and lacks much of the food options and refinements I would expect from an 5 star hotel in Beijing. Both the bar and restaurant were way below average. I like the Intercon brand but this one is a miss.
I used to love the Intercontinental hotels but the Chinese hotels are really destroying the brand. Blandly designed, soulless and lifeless lobby, cheaply constructed, poorly maintained (broken electrical sockets, bruised and stained furniture) and with lackadaisical service (lampshades a kilter), I have little desire to stay at another Intercontinental again. Just had Taiwan beef noodles ordered to room service as the restaurants were oddly scented and starkly empty. Regret eating the noodles that smelt a day old ... feeling ill now. Stayed because part of a group tour. Price is pretty unreasonable for the quality.
- Free WiFi in public areas
- Free valet and self parking
- Onsite dining
Located in Xicheng, InterContinental Beijing Financial Street is within a few miles (5 km) of popular sights such as Forbidden City and Beijing Aquarium. This 5-star hotel has 248 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an indoor pool. Located centrally in Beijing, it's also close to Tiananmen Square and Beihai Park.
Enjoy dining at Monsoon Restaurant, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
All of InterContinental Beijing Financial Street's 248 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect WiFi, wired Internet, and 37-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Safes, phones, and ironing boards are also standard.
At InterContinental Beijing Financial Street, guests enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for CNY 680 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 716 reviews