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Grand Mercure Batam Centre

5.0 star property

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Photo gallery for Grand Mercure Batam Centre

Outdoor pool, open 6:00 AM to 6:00 PM, sun loungers
Property video
Bar (on property)
Fitness facility
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Raja H Fisabilillah Teluk Tering, Kecamatan Batam Kota, Batam, 29461
  • Place, Mega Mall
    ‪18 min walk‬
  • Place, Batam Centre Ferry Terminal
    ‪18 min walk‬
  • Place, Batam Centre
    ‪18 min walk‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 2 Twin Beds, City View

Deluxe Room, 2 Twin Beds, City View | In-room safe, individually furnished, desk, laptop workspace

Deluxe Room, 2 Twin Beds, City View

  • City view
  • 320 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 427 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Deluxe Suite, 1 Double Bed, City View

  • City view
  • 689 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Executive Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Batam

Grand Mercure Batam Centre places you within a mile (2 km) of popular attractions like Batam Centre Ferry Terminal and Batam Centre. This 5-star hotel has 230 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Mega Mall - 18 min walk - 1.0 mile
  • Batam Centre Ferry Terminal - 18 min walk - 1.0 mile
  • Batam Centre - 18 min walk - 1.0 mile
  • Batam Center Shopping Area - 18 min walk - 1.0 mile
  • Maha Vihara Duta Maitreya Buddhist Temple - 19 min walk - 1.0 mile

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive

Restaurants

  • ‪Love Seafood Restaurant - ‬6 min walk
  • ‪Golden Lamian - ‬6 min walk
  • ‪Bandoeng Resto - ‬5 min walk
  • ‪G Coffee Batam - ‬8 min walk
  • ‪Kopitiam Mentari Batam Centre - ‬8 min walk

About this property

Grand Mercure Batam Centre

Grand Mercure Batam Centre features a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 195000 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and a computer station.
Guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Safes, phones, and ironing boards are also available. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Ambrosia All Day Dining
  • Celeste Cafe & Lounge

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Computer station

Outdoors

  • Dock
  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - June 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 500000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 195000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 500000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Mercure Batam Centre Batam
Grand Mercure Batam Centre Hotel
Grand Mercure Batam Centre BATAM
Grand Mercure Batam Centre Hotel BATAM

Frequently asked questions

What can I see around Grand Mercure Batam Centre?

This hotel is located in Batam, a short 20-minute walk from Batam Centre Ferry Terminal and also 19 minutes on foot from Batam Center Shopping Area. You'll also find Maha Vihara Duta Maitreya Buddhist Temple and One Batam Mall less than a mile away.

How much does it cost to stay at Grand Mercure Batam Centre?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Batam Centre on Apr 13, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Grand Mercure Batam Centre?

Yes, secured self parking is offered for free at the hotel.

Is there a spa available at Grand Mercure Batam Centre?

There is a full-service spa available for guests to enjoy and services include hot stone massages, couples treatments, and aromatherapy.

Does Grand Mercure Batam Centre feature a casino on the premises?

No, Grand Mercure Batam Centre doesn't have a casino.

Will I find an indoor pool at Grand Mercure Batam Centre?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 6:00 PM.

What will couples enjoy most about a stay at Grand Mercure Batam Centre?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a poolside bar.

Does Grand Mercure Batam Centre have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grand Mercure Batam Centre have a restaurant that serves breakfast?

Yes, Grand Mercure Batam Centre serves buffet breakfast for a surcharge each morning at Ambrosia All Day Dining.

Will Grand Mercure Batam Centre allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Mercure Batam Centre.

Are there connecting rooms at Grand Mercure Batam Centre?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Grand Mercure Batam Centre?

The closest major airport to Grand Mercure Batam Centre is Batam Batu Besar (BTH-Hang Nadim), which is 10.2 mi away (24 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is around 15.7 mi away.

Can I book a room with a balcony at Grand Mercure Batam Centre?

No, there aren't any guestrooms with balconies at Grand Mercure Batam Centre.

Does Grand Mercure Batam Centre host weddings?

There are wedding services available at Grand Mercure Batam Centre if that's in your vacation plans.

Grand Mercure Batam Centre Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 29 out of 41 reviews
Rating 8 - Good. 8 out of 41 reviews
Rating 6 - Okay. 2 out of 41 reviews
Rating 4 - Poor. 1 out of 41 reviews
Rating 2 - Terrible. 1 out of 41 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

6/10 Okay

BoonTeck

Liked: Cleanliness
A new hotel with many marketing lines saying good services but you feel nothing. Every corner is planning to overcharge you. We don’t feel welcome or any genuine warmth.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location, beautiful rooms and great staff. We used the pool and Tapas Bar, both excellent. Staff booked us a very early taxi to the airport which arrived early and was also great.
Stayed 1 night in Dec 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

Poey Yin, Singapore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean. Still rather new as it was opened in May 2025. Very good spread at buffet breakfast. About 10min by Grab from batam centre ferry terminal
Stayed 3 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Sherman

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean place with great amenities. Friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel with nice breakfast
Stayed 2 nights in Nov 2025

8/10 Good

Poh Kheng

Stayed 2 nights in Oct 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Xinyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls. Amazing amazing amazing staff, that was the best part about this hotel!
Stayed 3 nights in Sep 2025

10/10 Excellent

Nimas

Stayed 1 night in Sep 2025

2/10 Terrible

Boon Cheong

Stayed 1 night in Aug 2025

4/10 Poor

Boon Cheong

Liked: Cleanliness, property conditions & facilities
Imposition of deposit when past few times don’t have. Room not ready. Soundproofing not good.
Stayed 1 night in Sep 2025

10/10 Excellent

Zy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff is courteous
Stayed 2 nights in Sep 2025

8/10 Good

子琦

Stayed 1 night in Aug 2025

10/10 Excellent

Jeslyn

Stayed 1 night in Jul 2025

8/10 Good

Saimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Khairunnisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was a pleasant one with friendly and helpful staffs. The room is clean and spacious. My family enjoy the stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meeting expectations

I generally prefer to stay at international chain hotels when I travel, as they offer a consistent standard of service and quality no matter where I am—and this hotel certainly lived up to those expectations. From the moment I stepped into the lobby, I was impressed by the stunning and thoughtfully designed interior. The décor is modern, tasteful, and exudes a sense of quiet luxury. The hotel is relatively new, and everything from the furnishings to the amenities feels fresh and well-maintained. My room was cosy and comfortable, with a great bed that ensured a restful night’s sleep. I appreciated the little touches—soft linens, ambient lighting, and a well-appointed bathroom. What truly made the stay outstanding, though, was the service. The staff here are genuinely warm, polite, and attentive. From the front desk to the restaurant team, everyone made me feel welcome and well taken care of. They were always ready to assist with a smile, which added a very personal touch to my stay. Breakfast was another highlight. The spread was extensive, with both local and international options, freshly prepared and beautifully presented. There was something for everyone—from hearty hot dishes to lighter, healthy choices. Overall, this hotel ticked all the right boxes for me. Excellent service, beautiful interiors, a comfortable room, and a generous breakfast—it’s everything I look for in a stay. I wouldn’t hesitate to return.
Stayed 2 nights in Jun 2025

10/10 Excellent

Boon Cheong

Liked: Cleanliness, amenities, property conditions & facilities
Very well designed, customer orientated hotel.
Stayed 1 night in Jun 2025

8/10 Good

Priscilla

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect except that the swimming pool is a bit small so it look crowded. On the 1st night at around 11plus there was a power failure in our hotel room for multiple time, after waiting for abt 20 min, my husband & I wanted to go down to the lobby to check cos I tried to called the reception 2 to 3 times but no response. The lift is not working as the whole floor have no power at all not even the staff lift & the stair case door was only accessable on one side so not sure if we can exit on the lobby level or can we go back to our hotel room if we cannot exit, just when my husband have to go down the stairs the power came back. I immediately called the reception. The staff just comment that there was power unstable but the power tripped still continue. Then after a while only our room power is still down. My husband decide to go down to the reception to inform cos we are going to sleep but could not due to the power failuer incident. Finally the power was back & the hotel send their engineer to the room to verify but the power was fine by then.Both my husband & I could not went back to sleep after the incident. The buffet breakfast taste was nice & there are a wide variety of food. We really like everything of the hotel & understand it's still new, so there are still room for improvement. We will still come back to stay again. Thank you.
Stayed 2 nights in Jun 2025

10/10 Excellent

Moe

Stayed 3 nights in May 2025

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing brand nee stayed here from Canada and up to par with the brand
Stayed 1 night in May 2025

10/10 Excellent

Saaria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 day young hotel.. brand new. Got it at promo price for a deluxe twin room. Will definitely come back for my next visit to Batam. Only thing didn't get to experience the massage and spa as they were short handed. Otherwise, everything is perfectly fine.
Stayed 1 night in May 2025