I booked through Orbitz and the hotel had no record of my booking. They were completely booked, but the Hotel Team and Manager were VERY helpful. They found a solution in a very comfortable room.
Located in Basel City Centre within a short walk of Messeturm Basel, Sorell Hotel Merian is within 2 miles (3 km) of other popular sights such as Basel Town Hall. This 65-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All 65 soundproofed rooms feature minibars, coffee makers, and safes. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Phones are also included.
Sorell Hotel Merian features free WiFi in public areas, a business center, and a computer station. Self parking is available for CHF 28 per night. The front desk has multilingual staff that can help with securing valuables, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-out, free newspapers, and a terrace.
Dear Guest, Thank you for taking the time to complete a review regarding your recent stay at our hotel. I regret that you have not been satiesfied with your stay and apologize for the inconveniences during your stay. It is our hope that you will give us another opportunity to serve you and to convince you of our service Kind Regards, Petra Emmel General Manager & Team
I booked through Orbitz and the hotel had no record of my booking. They were completely booked, but the Hotel Team and Manager were VERY helpful. They found a solution in a very comfortable room.
Dear Steve Dear Guest Thank you once again for having chosen our hotel and thank you for taking the time to complete a review. It is very important to me to get your opinion and comments, since it will help us to maintain the standard of the hotel and its quality of service. Furthermore we will be able to correct small mistakes immediately. I was pleased to read that overall you enjoyed your stay and will pass your comments to my team. On the other hand it is with great regret to hear that we did not receive your booking. Please accept my apologies for the inconveniences caused. Looking forward to welcoming you again at our hotel, I remain With kind regards, Petra Emmel General Manager
Dear Guest Thank you very much for your stay and your Rating. We are glad that you enjoyed it and do hope to see you soon again. Kind Regards, Petra Emmel General Manager & Team