2/10 Terrible
Jennifer, Reno
Apr 5, 2025
DO NOT STAY HERE. They advertised on Expedia as having air conditioning, laundry facilities and also had laundry service listed seperately, and WiFi. It was so hot in the room and when asked where the a/c was to turn on, they stated, they only have heat and offered a fan. When I asked where the laundry facilities were, they argued they did have laundry facilities, but that you pay for the laundry service ($10 for pants/$5 for underwear, etc). I showed them Expedia website and they said it was a "language barrier". WiFi did not work in my room and neither did the option to watch Netflix. There was mold on the tile and ceiling across the entire bathroom and ants in the bathroom as well. I spoke w/the manager who stated they could not give me a credit right then and there and that Expedia would have to since I booked through them. Of course, when I complained to Expedia and they called the hotel after I was home, they refused to give me a credit as they stated they would when I brought all these things up. I also asked for hypoallergenic sheets and they stated they cannot accommodate that request as they follow the laws in Spain for the type of sheets they provide. Very disappointed. I called Expedia to ge them to change the "amenities" that are listed, however, It appears they first need to reach out to the hotel and they have to agree. I could have stayed in so many other hotels for > $700 cheaper, I will not stay here again. They should be ashamed of their actions.
Jennifer
Stayed 9 nights in Mar 2025