Renaissance Barcelona Hotel5.0 out of 5.0
Recent guest reviews
We enjoyed our stay at the Renaissance Hotel, Pau Claris. The staff was courteous, helpful and pleasant. The location is fabulous and easy walking to many points of interest. We will definitely stay again next time we come to Barcelona.
We loved the location of the hotel . Very close to shopping , many restaurants and Rambla. The facilities were very good . Check in was easy, Sophie gave us one of the best checking experiences. Well done. At around 11 am our room was not ready until around 1 pm. So, we appreciated quick delivery ! The staff is very friendly without any exception. The doormen were very helpful and caring, a rare feature in hotels. We had breakfast in the hotel, and it was quite delicious. The waiting staff (especially Alvarez or Alvaro, if I got the name right ) were very good. We also parked our car in the Hotel's underground garage. Entry is very narrow, but we had no problem getting in and out . And the price was adequate. The room we got was ok. It had no view, but we didn't spend much time in there. It was quite spacious , and had all necessary amenities. Bathroom was very big by European standards. Just a couple of areas for improvement: 1. We checked in using the Marriott app. We also requested a few extra bathroom amenities . But when we arrived in the room, nothing was prepared as per my request. In fact everything was for one quest. What is the point of asking guests if it is not done ? Only after two calls we received all we needed . 2. The restaurant is seriously understaffed. At busy times, it was difficult to get waiters attention. Despite those minor wrinkles, we enjoyed our time and will defineteky return.
The purpose of my review is to acknowledge Elisah Teer for outstanding service. I approached the hotel's busy reception area and was greeted by Elisah. Admittedly, there was "a lot going on" at the time with many guests asking questions, the telephone was ringing, etc.; yet, Elisah was very attentive to my needs and gave me her full attention. I had a specific request that she helped address for me. She acknowledged my Platinum Elite status and made every effort to satisfy my request. Fortunately for me, it all went very smoothly. Later, I noticed Elisah dealing with a customer that was not acting very rational. Elisah handled the situation with poise and professionalism. It's always great to go to a nice hotel but it's extra great and extra nice when you're greeted and treated by someone who obviously takes great pride in their profession. I'm grateful to Elisah for her expert assistance and thought it was important to point this out. Thank you Elisah!
Very nice hotel for a business trip. Good rooms. Nice terrace bar and bar serves good food. Breakfast buffet worth having. Very good location for the city but not noisy. Lots of restaurants nearby. Would stay again.
How fortunate were we to be booked at the Renaissance Hotel in Barcelona...Everything about this hotel is perfection...We were greeted by a very friendly, professional and helpful staff...Our room was a delight...Happy we were booked for three nights prior to our cruise...We decided to have our first night dinner in the lounge...What a beautiful, inviting bar environment...We enjoyed our experience so much we returned to the bar/lounge for the next two nights...Special recognition to Sara Jiweua..(hope I spelled it correctly) This young lady is a treasure...Fabulous friendly service and a wonderful example of what to expect at this hotel...Sara became much more than a server, she became a friend...Need to mention that the breakfast experience was super...Really first class...So, our suggestion...If you find yourself in the beautiful city of Barcelona book a room at the Renaissance Hotel...Great location, great hotel...Thanks from us to you all at the Renaissance...
I was for business in Barcelona and stayed @the Renaissance hotel. The personnel were very friendly, the room was clean, well designed and well maintained. The location was excellent and a trip with the metro, taxi or by walking around were nice. The brunch/breakfast were wonderful. The registration at a counter and the waitingtime to get in was the only suppestion for improvement.
This modern hotel is walking distance to all the sites in Barcelona. Upon arriving, the entire staff is friendly and greets you with a warm welcome. Every member of the hotel staff is eager show you directions to the best places to go in Barcelona. The rooms are very comfortable. Don't miss the breakfast buffet. With a choice of every fruit imaginable and fresh bread, this is an ideal way to start your day. If you are looking for an exceptional hotel with modern conveniences, this would be the one.
We stayed at this hotel in Barcelona due to its excellent location. During our stay, unfortunately, there was the terrible terrorist attack. As imagined, we were deeply affected & we remain prayerful for the victims, the families, & the city of Barcelona. Immediately after the attack, we returned to the hotel & were relieved to see additional barricades, security guards, & hotel staff ensuring the hotel was even safer than before. Every guest at the hotel congregated at the hotel rooftop bar or lobby restaurant/bar. Everyone was thankful to be alive & were reflective. Almost everyone stayed in the hotel the rest of the day & night. The hotel staff was amazingly calm, reassuring, polite, & attentive. This, despite being short staffed because the rest of the staff could not get to the hotel because the transit system was shut down. There were only 2 cooks & 4 waiter/waitresses serving 2 restaurants & all room service. Despite being scared, tired, & over-worked, they served us all with a smile on their face. The food they served was perfectly prepared. The hotel itself was extremely clean & the rooms were wonderfully air-conditioned & even featuring illy coffee pod machines. Again, the hotel is only 1 block from Passieg De Gracia where super high-end shops, museums, & excellent Tapas restaurants are located.
The Hotel is in a great location. Barcelona is easily one of my favourite cities and the good location means I could walk and explore. Front desk were awesome and Housekeeping kept the room very clean. Concierge were helpful to store luggage and get taxis. I will be back for sure.
We found this reasonably priced Marriott family hotel a great spot for a brief Barcelona stay. We were on our way to a week in Mallorca and had limited time in Barcelona. This hotel was a perfect location for walking to the seashore, Gaudi properties, and the Gothic area.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 1346 reviews