6/10 Okay
PATRICK
Traveled with partner
Sep 2, 2025
This was our 4th time at this hotel and the service has declined dramatically. Rachelle on the front desk was rude and unhelpful. She advised us the rooftop pool was closed on a sunny 30 degree because it rained earlier. Rather than mop or squigy the floor, she made the decision to close the pool all tighter at 4pm. After some escalation and pressure from other hotel guests, she reluctantly unlocked the door and allowed us to use the pool but proclaimed ‘the bar is closed, no staff, no drinks’. I’ve never had such shocking service at a hotel in Spain. Our room smelled very damp and had a strong musty odor that never subsided. The air conditioning was ok, but it certainly wasn’t cold enough for us. Our room was big and well appointed and the hotel location was awesome! Alex who was the concierge was super nice and very helpful; shame Rochelle’s bad attitude ruined everything. We won’t go back, there are better options in the same area with nicer staff.
PATRICK
Stayed 3 nights in Aug 2025
































