See all properties

Lucky Bansko Aparthotel SPA & Relax

Choose dates to view prices

Photo gallery for Lucky Bansko Aparthotel SPA & Relax

3 indoor pools, seasonal outdoor pool, lifeguards on site
Hypo-allergenic bedding, down comforters, minibar, in-room safe
3 restaurants; lunch and dinner served
Lobby sitting area
Deluxe Apartment, 1 Queen Bed with Sofa bed | Living area | TV, toys

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
4-10 Kir Blago Todev Street, Bansko, 2770
  • Place, Holy Trinity Church
    ‪8 min walk‬
  • Place, Bansko Ski Resort
    ‪3 min drive‬
  • Place, Bansko Gondola Lift
    ‪3 min drive‬

Room options

View all photos for Deluxe Apartment, 1 Queen Bed with Sofa bed

Deluxe Apartment, 1 Queen Bed with Sofa bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Apartment, 1 Queen Bed with Sofa bed

  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Standard Studio

Standard Studio | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Studio

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Apartment

Standard Apartment | Living area | TV, toys

Standard Apartment

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Plus Apartment

Standard Plus Apartment | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Plus Apartment

  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Executive Apartment

Executive Apartment | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Apartment

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Studio

Luxury Studio | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Luxury Studio

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Bansko

Lucky Bansko Aparthotel SPA & Relax places you within a 10-minute stroll of Holy Trinity Church and Chapel of the Holy Virgin. This 115-room, 5-star hotel has 3 indoor pools along with a full-service spa and 3 restaurants.

What's nearby

  • Holy Trinity Church - 8 min walk - 0.5 miles
  • House Museum of Nikola Vaptsarov - 8 min walk - 0.5 miles
  • Bansko Ski Resort - 3 min drive - 1.2 miles
  • Vihren - 3 min drive - 1.2 miles
  • Bansko Gondola Lift - 3 min drive - 1.4 miles

Getting around

  • Sofia Airport (SOF) - 141 min drive

Restaurants

  • ‪Яница - ‬6 min walk
  • ‪Мамин Кольо - ‬10 min walk
  • ‪Damyanitza - ‬12 min walk
  • ‪Mehana Bai Kotse - ‬12 min walk
  • ‪Механа Воденицата (The Mill - Tavern) - ‬8 min walk

About this property

Lucky Bansko Aparthotel SPA & Relax

Guests of Lucky Bansko Aparthotel SPA & Relax have access to a full-service spa, 3 indoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for EUR 169.18 per vehicle one-way. The front desk has multilingual staff that can help with dry cleaning/laundry and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and TVs with satellite channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, espresso makers, and safes.
3 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Lucky Bansko has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Similar properties

Sauna, steam room, body treatments, aromatherapy, hot stone massages
Saint George Palace
Bansko
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
8.6 out of 10, Excellent, 201 reviews
$54 nightly
The price is $61
Jun 7 - Jun 8
Total with taxes and fees
Saint George Palace

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free ski shuttle
  • Free secured, uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15.33 for adults and EUR 10.22 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Fondue
  • Le Bistro
  • Leonardo
  • Lobby bar
  • Nutri bar

Things to do

  • 3 indoor pools
  • Arcade/game room
  • Archery
  • Bicycles
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • 3 indoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby toys
  • Children's books
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Stroller

Conveniences

  • ATM
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,722 square feet of conference space
  • 3 meeting rooms
  • Business center
  • Computer station

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards
  • Renovated entire property - September 2023
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 30.67 per pet, per day, plus a deposit of EUR 100 per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.23 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 15.33 for adults and EUR 10.22 for children
  • Airport shuttle fee: EUR 169.18 per vehicle (one-way, maximum occupancy 8)
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 30.67 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.
Property Registration Number 205368289

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 15 to September 30.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aparthotel Lucky Bansko
Bansko Aparthotel
Lucky Aparthotel
Lucky Aparthotel Hotel
Lucky Aparthotel Hotel Bansko
Lucky Bansko
Lucky Bansko & Relax Bansko
Lucky Bansko Aparthotel Hotel Bansko
Lucky Hotel Bansko
Lucky Bansko Aparthotel SPA & Relax Hotel
Lucky Bansko Aparthotel SPA & Relax Bansko
Lucky Bansko Aparthotel SPA & Relax Hotel Bansko

Frequently asked questions

Is free cancellation available at Lucky Bansko Aparthotel SPA & Relax?

Lucky Bansko Aparthotel SPA & Relax offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Lucky Bansko Aparthotel SPA & Relax?

As of Jun 6, 2026, prices found for a 1-night stay for 2 adults at Lucky Bansko Aparthotel SPA & Relax on Jun 8, 2026 start from $132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Lucky Bansko Aparthotel SPA & Relax?

This hotel in Bansko is within a 10-minute walk of Holy Trinity Church, House Museum of Nikola Vaptsarov, and Chapel of the Holy Virgin. You'll also find Paisii Hilendarski Historical Center and Bansko Permanent Icon Exhibition less than a mile away.

Is parking available on site at Lucky Bansko Aparthotel SPA & Relax?

Yes, secured self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Is a spa located at Lucky Bansko Aparthotel SPA & Relax?

Lucky Bansko is the hotel's spa and services include deep-tissue massages, Thai massages, aromatherapy, and detox wraps.

Are there luxury amenities available at Lucky Bansko Aparthotel SPA & Relax?

Yes, guests can indulge in luxuries such as 3 indoor pools, a poolside restaurant, and a poolside bar at this hotel.

Does Lucky Bansko Aparthotel SPA & Relax have a casino at the property?

No, Lucky Bansko Aparthotel SPA & Relax doesn't have a casino.

Will I find an indoor pool at Lucky Bansko Aparthotel SPA & Relax?

Yes, this hotel has 3 indoor pools as well as an outdoor pool and a hot tub. Guests have access between 8:00 AM and 8:00 PM and the seasonal pool will be open from May 15 until September 30.

Is Lucky Bansko Aparthotel SPA & Relax a good place to stay for couples?

There are many amenities for couples at this hotel, including 3 restaurants and 3 indoor pools plus some guestrooms feature a fireplace.

Does Lucky Bansko Aparthotel SPA & Relax have a hot tub?

No, but this hotel does have a sauna.

Does Lucky Bansko Aparthotel SPA & Relax have a restaurant with a breakfast menu?

Yes, Lucky Bansko Aparthotel SPA & Relax has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Lucky Bansko Aparthotel SPA & Relax allow pets to stay for free?

Although they can't stay for free, pets are welcome at Lucky Bansko Aparthotel SPA & Relax for a fee of EUR 30.67 per pet, per day. The property also provides food and water bowls. A deposit of EUR 100 per stay is collected.

Does Lucky Bansko Aparthotel SPA & Relax have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Lucky Bansko Aparthotel SPA & Relax?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy city and mountain views.

Does Lucky Bansko Aparthotel SPA & Relax host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Lucky Bansko Aparthotel SPA & Relax.

Lucky Bansko Aparthotel SPA & Relax Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 99 out of 130 reviews
Rating 8 - Good. 18 out of 130 reviews
Rating 6 - Okay. 8 out of 130 reviews
Rating 4 - Poor. 4 out of 130 reviews
Rating 2 - Terrible. 1 out of 130 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Petko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and spa, Friendly staff.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

We were staying in the off season, we had the spa to ourselves and the staff was extra nice and let us check out very late .
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent breakfast, the hotel is very attentive to details!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckean and beautiful, the spa was amazing and the staff wonderful!! Thank you
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always choosing it, because of the super nice staff and cleanliness.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Ozgur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Itsik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with fancy suites (two rooms). The rooms are very clean, and every day every guest gets a chocolate ball, and water bottle. The hotel is at the entrance to Bansko a 5-minute drive from the entrance to the Old Center. The hotel has free nearby parking. Not all staff speaks English but everyone is eager to help. Breakfast is rich and very good. There is a spa center, which includes a heated pool, hot tub and saunas.
Stayed 5 nights in Jul 2022
Verified

4/10 Poor

Hilli

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff were unfriendly and weren’t helpful with information. The hotel forced us to book the NYE dinner which was very bad with vey poor food and entertainment and cost a lot. Wasn’t value for money
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in Lucky Bansko! The staff was polite and always smiling, rooms were cleaned daily and complementary water bottles restocked and little treats left in the evening to enjoy before bed. The facilities are really good, the spa is maintained well, parking is big so there was never any issue with finding a space, a ski storage is also available with heated ski boot drying system. The best part is the shuttle to the ski slopes (additional charge) which saves hours queueing for the gondola lift. There was one small issue during our stay: we requested an iron in the evening prior to our new years eve party but all the irons were taken by the guests, so we were advised there could be a wait time of 5-10 min. After 1 hour of waiting and asking multiple times, the reception staff told us there is nothing they can do as they don't know where the irons are and they have advised the guests to return them but no one had. As a result we had to go out with creased outfits to a formal event. To avoid disappointment in the future, I would advise management to purchase more irons, or make a log of where the irons are and request these back after a certain time.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Maurício

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadia

Ótimo. Quarto grande. Spa sensacional. Café da manhã não convencional mas delicioso
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPA ist absolut top!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

GEORGIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect.High quality of services.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were a credit to the hotel. Great facilities.
Stayed 5 nights in Feb 2022
Verified

6/10 Okay

SOTIRIOS

Liked: Cleanliness
Disliked: Staff & service

Unfortunately I was disappointed

Unfortunately we were disappointed. The room it's too overpriced. For the price of 200 euros per night you can find a lot of better hotels in Bansko at half price. The hotel doesn't look for a 5 star hotel. The room doesn't look like the photos it's too basic like a 2,3 star room hotel and the mattress was too cheap I wake up with backpains. The worst thing was the stuff espessialy at the reception. Unhappy persons who doesn't want to help you, they barely speak English and they don't explain to you anything about the hotel and the facilities you have already paid. The only positive things are the breakfast and the cleanliness of the hotel. The spa was OK but the rooms of sauna and steam bath were too small for 2 persons only. You can find even in 3 star hotels spa's triple in size.
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Itay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great. A little bit hot in the hotel and in the dining room that it was impossible to eat and enjoy.
Stayed 7 nights in Jan 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice. Spa needs extended hours.

Nice, clean rooms and facilities. Buffet breakfast during the weekend was great, it's a shame it wasn't available on Monday where a la carte with significantly smaller choice was offered. Spa closes too early - at 8pm so if you like evening massage they book 6 or 7pm latest which I personally find weird - too early to eat before massage, too relaxed to dress up to go out and eat after. Services should be at least until 10pm.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Ventsislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was terrific , the staff was profesional and kind. Recommended with 10 stars
Stayed 1 night in Sep 2021
Verified

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

smart place to stay in bansko

Comfortable and service oriented hotel outside main center in bansko. excellent offering of transportation to and from ski and city center. good offering of restaurants in or nearby the hotel.
Stayed 7 nights in Jan 2020
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist ideal für Kinder und auch für Eltern, um eine Auszeit zu nehmen. Wir haben es wirklich genossen
Stayed 4 nights in Feb 2020
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was great with the stay from the room to the frequent shuttle service. Unfortunately I had a ski accident on 31st Dec, which meant not being able to leave the room as per Doctor's instructions. The reception staff didn't show any empathy to find us some dinner on NYE since we couldn't leave the hotel. We tried ordering room service, asking the reception to see if they have any no-shows at one of the 3 restaurants or any places we might be able to order some take out. They simply said they can not help us in anyway here. We had expected a better service from a 5 star hotel when it comes to unforeseen incidents such as this one.
Stayed 6 nights in Dec 2019
Verified

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Parents loved it. Amazing service, facilities and perfect location.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

DIMITRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel but...

Our stay was good but on Monday, early in the morning at 8:30 we woke up from drill sound because they propably had repairs. We were never informed about this inconvinience. They could deal with it later. Moreover, the spa area was crowded and you couldn't relax due the bad behaviour of some kids. This is a very good hotel and I feel sorry because the quality isn't like it used to be. If you make more rooms for more visitors then you have to expand the facilities like the pool and the spa area.
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
A lot of child in spa center .there was a lot of lightning in spa center. The water in cold pool it was dirty..
Stayed 4 nights in Mar 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

חוויה לא טובה

סך הכל חוויה לא טובה, לנו במלון 7 לילות, קיבלנו חדר בקומת הכניסה (קומה 1) עם ריח רע, נוף לחניה והמון רעש מהכניסה וממסעדת המלון והמשחקייה שהיו תחתינו. עם קבלת החדר ביקשנו להחליף חדר, בישרו לנו שלא נותרו חדרים פנויים ושקיבלנו את החדר הזה כי לא ביקשנו משהו מסויים בהזמנה. לרוב השירות לא היה אדיב. שירות השאטלים אינו תדיר מספיק ומצאנו עצמנו זקוקים למוניות כדי להגיע למרכז העיירה וחזור. נקיון החדר לא היה טוב. מתקני הספא קטנים מאוד. במהלך השהות ביקשנו לשוחח עם מנהל. המנהל לא חזר אלינו. מניסיוננו, לא היינו ממליצים על המלון.
Stayed 7 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, a few issues initially, but they were sorted quickly. Pool and spa area are excellent, as is the food. One of the best holidays I have had for a long time.
Stayed 7 nights in Feb 2019