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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

A couple sitting by a hot tub with a mountainous backdrop.
Creator video - submitted by yakeandmarie
Lobby sitting area
Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪8 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(45 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(39 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Mountain View

A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a power outlet.

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(20 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Accessible Room, King

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of greenery outside.

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Banff

Located in Uptown District, Otter Hotel is within a mile (2 km) of popular sights such as Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 8 min walk - 0.4 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff National Park Information Centre - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Refrigerators, coffee makers, and hair dryers are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 6-minute walk of Victoria Glacier and also 19 minutes on foot from Banff Legacy Trail. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

How much does it cost to stay at Otter Hotel?

As of Jul 13, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Jul 18, 2026 start from $738, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

What amenities will couples enjoy at Otter Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a mountain view and a wet bar.

Are there hot tubs at Otter Hotel?

No, there isn't a spa tub at this hotel.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Otter Hotel?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1615 out of 2037 reviews
Rating 8 - Good. 271 out of 2037 reviews
Rating 6 - Okay. 106 out of 2037 reviews
Rating 4 - Poor. 27 out of 2037 reviews
Rating 2 - Terrible. 18 out of 2037 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, great location, affiliated restaurants were some of our favorites
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. Hot tubs were spacious
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub and rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Arshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Loved the hot tub
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, location, and property/amenities. Will be staying there again when in Banff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, easy parking access
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Made for an enjoyable experience in Banff.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Ehud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect hotel, great design, great service easy to get to the ski resorts highly reccomended
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice, the outdoor hot tubs awesome
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was an all around great hotel!!
Pool area day time.
Pool area night time.
Pool area, with mountain views
Entrance
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Prathamesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, spacious & ski slopes were easy to access through Roam transit.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful rooms amazing hot tubs
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jovi

Liked: Cleanliness, staff & service, amenities
Great spot, beautiful view of the mountains and very friendly staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful aesthetic, great food in restaurants, loved the rooftop hot pools.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was nice being underground. Hotel is very clean and nice!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves. Very clean place and staff was good .
Stayed 1 night in Apr 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
I enjoyed the restaurant at the hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub is awesome!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was excellent. Very Hot and a great seating area with fire pits.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ankush

Liked: Cleanliness, amenities, property conditions & facilities
The staff was really good and room was neat n clean. I really loved staying there
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We loved the restaurant too. The room we got was quite small though…it was tight with our luggage in there
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel just a short walk from town!
Stayed 4 nights in Feb 2026