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Sheraton Lampung Hotel

4.0 out of 5.0

Recent guest reviews

5 stars hotel with renovation in progress, front desk and hotel lobby not in proper condition. No lift available (only stair), hard for disable or bring up bags to go up and down the building. Nice location in city center to explore Bandar Lampung.

This international hotel has low lying building rather than the expected skyscraper. The garden and restaurant in the middle is quite unique. However the rooms were a bit rundown. The reception area was lackluster. The staff were polite.

My husband barely slept last night because of bed bugs!!! Sheraton is one of the pricier hotels in Bandar Lampung, but we chose it even though it's already old because we wanted a nice, relaxing holiday. This was certainly not what we expected. When we asked for a room transfer, we got moved from the second floor to the third floor -- in a hotel without an elevator.

This hotel is a bit of a weird one. My friends and I were traveling here over a 3 day weekend and stayed 2 nights. The hotel is under construction so it was a bit of a mess to begin with, but the upside is that the noise from the work was not disruptive. PROS: The hotel is very beautiful and I can see if the construction is done, it would be a very pleasant place to stay. The pool grounds were terrific and spacious, so no complaints there. We enjoyed the breakfast and I thought overall the hotel was just OK. However, there were some weird quirks that compelled me to write a review. CONS: The music at night is abysmal. They had live music to entertain the bar (which overlooks the pool) both nights and all (or at least the vast majority) of the bedrooms look onto this. It went until 11 both nights (Saturday and Sunday) and honestly, it was like a club was in our room. My husband and I could barely hear each other talking let alone the tv (tried to drown out the noise). If you have kids or like getting to bed early, you can pretty much forget it. Not sure if it's like this during the week but all I kept thinking was that this isn't a disco, it's a hotel! I mean, isn't the whole purpose of a hotel to have somewhere to sleep??? I've traveled extensively all over the world and even when staying in neighborhoods with clubs, it was never as bad as this. Truly ridiculous. I happen to agree with other reviewers and the facilities and rooms are a tad dated. Some of the lightbulbs were out in our room (an easy fix right?), some of the decorations were tattered and worn, as was the bedding. The shower drain took ages to drain, so that was a bit unpleasant as well. The AC was fairly efficient, but the controls were all worn out. On one hand, I feel like maybe the price reflects this, but I don't believe it was up to standard for the Sheraton. As far as staff goes, about half (the front desk in particular) was stellar and super friendly, the others were unforgivably rude. At one point we gave this man from the pool restaurant money to pay for our lunch he stormed off with it and didn't return our change. I only wish I got his name! Still, that kind of behavior should never be the status quo. Also, they had made us change our room keys out every day, which I found odd, to say the least. Not a big deal, but still disruptive nevertheless. My only other complaint is that the hotel was unresponsive to messages ahead of our arrival to my friend who was traveling with us. The reservation was in her name and she tried to contact them countless times to organize a day trip while we were in Lampung. For shame, Sheraton! This is truly unacceptable! Overall, I have to rate this an average place to stay. It could be so great but it really needs some fine tuning. In case it matters, I'm an SPG member and didn't feel like this was up to Sheraton or the usual stellar Starwood standard.

Hotel yang menyenangkan, staff sangat ramah, pak afriadi really helpful. Room is clean and comfort, breakfast menu sangat variatif, pool sangat indah. The welcome by mr rudi setiawan sbg RDM, dan sangat ramah. Overall excellent service. Sukses terus sheraton lampung..

I was impressed by the lush garden and beautiful pool when I first arrived in this hotel. Although it's long weekend, the hotel is still in a peace. Along with the lush tropical garden and fresh air, it makes me feel I was just live in a park. The staffs are very kindly and willing to help you. All of them know your name when they say hello to you. And if you have any requirement, they will treat it very seriously, which make you feel very comfortable. As a platinum member of SPG, I was upgraded to Exclusive suit this time, the room is spacious and the view to the pool is very relaxing. It also have one kitchen and one dining table with 4 chairs. I really enjoyed myself by watching TV in the living room with the wonderful night view outside the balcony. The facility is a little old, so if you want to stay in one luxury hotel, it may not be your dish. But if you just want enjoy green and relax, I think the building(3 floors only) is suitable and the facility is enough. The breakfast is okay, not so many choices but delicious. If you arrive in Saturday, the hotel also provides buffet beside the pool. It's quite cheap but tasty. I ordered one Sate which only cost me 55k IDR. Then you can sit beside the pool, enjoy your beer and food with live music. Spa room is very simple which I think most need to be improved. But with 50% off coupon, it only cost me 100k IDR to have one 1-hour massage. Also,the hotel provides complimentary Sauna. Finally, I really appreciate their manager,Rudi. I left my wallet in the lounge after checkout and when I noticed it I was almost near the airport. It takes 50 Minutes from Hotel to Airport, but when Rudi heard it, he said nothing, just sent it to me in a rush. Since I couldn't catch up my flight, I just changed it to the next day's early morning. Then Rudi again send me to hotel, arranged everything for my accommodation, and even provide me breakfast box for the early morning's departure. I was really impressed by his kindness. I wish I can come back and stay at Sheraton Lampung in the future.

i though it's five star hotel with comfort room. but its an old style hotel with leaking shower. a bit disappoint, but luckly they serve good breakfast and nice service. pool was good. but when i booked the room, i booked for bigger size room with special price, but i got ordinary deluxe room, but i had no other choice than take it, i came late that day and already pay for the room. too bad!!

Hotel is nice....the reception is very proffesional and nice...room to pool view is very comfort....breakfast is good and the waiter/s ia ready to help....overall excellent services....and i wish can come back again to stay at sheraton lampung

It's quite a disgrace for a Sheraton hotel... The room are old fashion and the bathroom is a pity... (toilet leaking, shower broken...) The food is terrible and very pricy. It is almost indecent. The breakfast is also amazingly bad, even the coffee taste like s¨¨¨. Would not recommend this hotel at all, save your money and go somewhere else. Finally, the hotel is under renovation and nobody informed us before the booking.

Fabulous pool and setting around the pool and restaurant. There was live music the night we were there, we were flying out the next day and the hotel can easily book you a taxi. Staff friendly and helpful. Rooms probably need updating as look a little tired but we had a wonderful stay and it was lovely to relax by the pool before we had a 17 hour plane journey the following day.

Jalan Wolter Monginsidi No 175 Bandar Lampung Lampung

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Located within a mile (2 km) of Lampung Provincial Museum, Sheraton Lampung Hotel is within 2 miles (3 km) of Mall Kartini. This 4-star hotel has 110 guestrooms and offers conveniences like 3 restaurants, an outdoor pool, and free in-room WiFi. It's in central Bandar Lampung and also within a 15-minute drive of Lampung University.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free manager's reception.


Rooms

The 110 rooms are air-conditioned and have an array of amenities, including washers/dryers, balconies, and minibars. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and DVD players. Coffee makers, free bottled water, and ceiling fans are other standard amenities.


Property features

Sheraton Lampung Hotel features an outdoor pool, a children's pool, and a health club. You can take advantage of extended parking, along with a shuttle from the airport to the hotel (available 24 hours) for USD 110 per person one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Deluxe Suite

King 1 | Sleeps 3

Room, Pool View

King 1 | Twin 2 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Room, Terrace (Garden)

Twin 2 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 208 reviews