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Holiday Inn Inner Harbor

3.0 out of 5.0

Recent guest reviews

We stayed at this hotel mainly to attend an Orioles game. It was an easy, about two block, walk to Camden Yards. We also walked to the Babe Ruth House and the Inner Harbor. Did not spend a lot of time in the hotel, but everything with the room was fine. We did use the indoor pool which was nice. Self-parking was $28 a day and right next to the hotel.

This was an anniversary trip for my wife and I and we could not have had a better experience! We went to an Orioles game and Camden Yards was within walking distance. We also went to see Tom Petty at Royal Farms Arena and it too was in walking distance. The staff at the hotel were very accommodating and made sure that we had all that we needed for our stay. Overall...5 STARS!!!

Was not checked in at 3pm despite that being the announced check-in time. Room was not made up despite a request that it be done.

It's a old worn out dirty holiday inn dirty rooms and elevators

Booked two nights here on a trip to Baltimore for the Yankees series. First off, they used the hotel parking lot for anyone who wants to park there, not even hotel guests. Parking lot was full and had to park far from the hotel. Not only did the hotel overbook for the Saturday night, they didn't get us a room until 8 pm! There were 3 of us and we'd requested a cot which we were told wouldn't be a problem. We went to the room and there was one bed! We were supposed to have 2 queens and a cot. Went back to the lobby and the rude staff told us to all just sleep in the king bed for the night and they should have us a new room for night two. They thought that was funny. Night 2, we were given a room with 2 queen beds and the Holiday Inn texted us offering free dinner for our troubles. When we went down to ask about this, the rude worker told us he's not honoring that offer from the hotel! He also insulted us for complaining about the one bed the night before. In the middle of talking to us he was flirting with another worker and not paying attention to our questions. This was by far the worst hotel experience I've ever had and the staff, nameably Philip, should be fired. Very unprofessional and mean.

Didn't do much at the hotel, but the staff was really friendly and quick. I just wish their room service was open later.

Very nice staff who were more than willing to help out with anything we needed. Comfortable rooms and great location for main attractions close enough to walk to. Only thing is you have to pay for parking $28 a night up until 3pm of next day. Overall good experience.

All ice machines were broken. We had to park at the hotel next door. It would have been nice if we were told that they was undergoing replacing the parking lot. Once we arrived I was able to park in the parking garage. We went out for the night once we got back the garage was full. I ask staff where I was suppose to park and I was informed at the hotel next door. I then asked if I was going to be charged for parking in the garage upon arrival and the staff said they would remove the charge from my account only to find out the day I was schedule to leave that I was billed 56.00 for parking in a garage that didn't park in. I went down to ask to have charges removed which they did remove them but not before I was questioned and had to prove that I was not being honest with them.

The location was ok, we had to walk through the parking area to the west building. Once getting inside that building, our room was at the very end of the hall. If we wanted to use the inside pool, we would have to walk back over and down the hall to get to the pool area. We didn't care for being in the west building, you feel like you're not really in the hotel, the pool, restaurant, bar and store are all in the main building.

old facilities, noise air-con, smell in room, bath tube drainage can not close to fill up and contain with water.less electrical socket for pot water heater, no electrical socket near table for lab top or any battery charger.

The hotel staff was friendly, efficient & answered all of our questions. Our room was in the west tower, as the building is split by their parking. The room was well-decorated (we really enjoyed the Baltimore-centered choices,) super comfortable, & clean. I noticed some comments when booking that some people felt the price for parking was high. I found the price EXCEPTIONAL for the prices elsewhere in the city during a previous trip to Baltimore, I spent over $80 on parking. During our stay it was $25 to come & go. Overall, we enjoyed our trip, & agreed we'd certainly be back to Holiday Inn Downtown.

The bed was very uncomfortable and after a long day at the hospital, I was hoping to come to a room with a comfortable bed, but that was not the case.

You cannot swing a dead cat in Baltimore's inner Harbor area without hitting a hotel, So there is no shortage of choices of where to stay. That is unless you waited until the last minute to book your room for a convention at the Baltimore convention Center on a busy weekend in September. That is how we ended up here, at theiconic Holiday Inn. If you've ever been to, or watched, an Orioles game at Camden yards you have seen the saucer shaped rooftop of this building in center field. That may be the best view of this hotel, as certainly the rooms do not live up to the location. The lobby is clean, the staff was incredibly helpful and polite, and the location is wonderful. It is in walking distance to both stadiums, the convention Center, and the Inner Harbor, the only three locations worth visiting in Baltimore aside from Fort McHenry. The hotel room on the other hand was not great. The furnishings felt tired and dated, and not well planned out. Why do you put a fold out couch in a king size room if there's literally not enough room to fold out couch into a bed? We had to turn it sideways to make just enough room to fold it out for our son. There were also no sheets provided for this thing, and we ended up putting our son to bed in a sleeping bag that we have been smart enough to bring along just in case. The room smelled funny, a weird combination of smoke (in a non-smoking hotel mind you), B.O. And something that might have been mold. There were a couple bottles of water in the refrigerator that we're either left by the previous guest or provided by the hotel. There was no way to know because there was nothing marking them or indicating one way or the other. The bathroom/vanity layout was awkward at best, The TV is placed to the side of the bed in the most unwatchable position and angle. Whoever laid out the furniture in this room clearly works as an NFL ref in their other job because they could not they were doing. The free Wi-Fi was nice, if insanely slow. And this brings us to the worst, and perhaps most important, feature of the room: the bed. The king size bed was hard, lumpy, and provided one of the least restful nights of sleep that I have had at a hotel in 25 years. In talking to friends who stayed in other rooms in the hotel I found that they had similar experiences with their beds. All in all I might have been better served sleeping in the backseat my car then I was in that bed. The hotel is in desperate need of a refresh and I will make sure to book my room at a hotel much sooner next time that I have to be in that area. I cannot recommend this hotel to anyone unless they are desperate for a room in that area.

The hotel was in a very convenient location - right around the corner (practically) from the stadium. The lobby was very nice, and the front desk staff were very nice. The hotel was very hot. It seemed like there was no AC outside of the lobby and our room. Rooms were ok, bathroom was very cramped.

This hotel was perfect for my trip. My friends and I found the hotel quite easily and were very pleased at the level of service and professionalism from the staff. Thank you very much!

We booked our room just days before the conference and got a great price. When we arrived at 10AM the staff was apologetic that they had only 2 rooms available for early check-in, both on the first floor. I said fine. Our room was across from the elevators, very small, but adequate for our needs. Only problems were - no hand bar in the shower, no hook on the bathroom door, and no wastebasket in the bathroom, or anywhere else in the room!

We booked this hotel for an overnight stay when we went to the Baltimore Aquarium. The hotel location was perfect. We could walk to the Aquarium and the shops all around the harbor. Our room was very clean and had everything we needed. The staff was very friendly, courteous and helpful with directions and recommendations on everything we asked about. I would definitely recommend this hotel and will stay there again on our next trip to the Inner Harbor.

I wish they had free continental breakfast at least. I loved the location as well as the pool and beds. Traveled with my two young daughters and felt safe.

Centrally located and right near the Ball Park. Staff was nice and this was a pleasant stay.

It was a nice place the staff in the breakfast bar were rude and paid no attention to anyone

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room

King 1 | Queen 1 | Sleeps 2

Suite, Non Smoking, Tower (West Tower Building)

King 1 | Queen 1 | Sleeps 3

Guest reviews for Holiday Inn Inner Harbor

Everyone (9) Business (31) Couples (51) Family (50) Friends (20) Other (10)
5

walkable to sites we wanted to visit.

Everyone

We stayed at this hotel mainly to attend an Orioles game. It was an easy, about two block, walk to Camden Yards. We also walked to the Babe Ruth House and the Inner Harbor. Did not spend a lot of time in the hotel, but everything with the room was fine. We did use the indoor pool which was nice. Self-parking was $28 a day and right next to the hotel.

By on Aug 24, 2017

Review comment responded on Sep 1, 2017

Thanks for the 5 Star review! Go O's!

4

perfect location!

Everyone

This was an anniversary trip for my wife and I and we could not have had a better experience! We went to an Orioles game and Camden Yards was within walking distance. We also went to see Tom Petty at Royal Farms Arena and it too was in walking distance. The staff at the hotel were very accommodating and made sure that we had all that we needed for our stay. Overall...5 STARS!!!

By , from Prince George, VA on Jul 26, 2017

Review comment responded on Aug 1, 2017

Thanks for the review! Happy Anniversary!

4

5 minute walk to camden yards

Everyone

Was not checked in at 3pm despite that being the announced check-in time. Room was not made up despite a request that it be done.

By on Jul 19, 2017

Review comment responded on Aug 1, 2017

Thanks for the review. We are sorry the room wasn't ready on time. I hope your team won!

1

worn out hotel

Everyone

It's a old worn out dirty holiday inn dirty rooms and elevators

By on Jul 14, 2017

Review comment responded on Aug 4, 2017

Don't give up on us! We are working hard to improve the hotel. In the coming months, all our elevators are being modernized. We just completed Lobby and public space renovation and our rooms received new art work, lighting, couches and chair, and new black out shades. Thanks for the feedback.

2

unaccommodating and extremely rude staff

Everyone

Booked two nights here on a trip to Baltimore for the Yankees series. First off, they used the hotel parking lot for anyone who wants to park there, not even hotel guests. Parking lot was full and had to park far from the hotel. Not only did the hotel overbook for the Saturday night, they didn't get us a room until 8 pm! There were 3 of us and we'd requested a cot which we were told wouldn't be a problem. We went to the room and there was one bed! We were supposed to have 2 queens and a cot. Went back to the lobby and the rude staff told us to all just sleep in the king bed for the night and they should have us a new room for night two. They thought that was funny. Night 2, we were given a room with 2 queen beds and the Holiday Inn texted us offering free dinner for our troubles. When we went down to ask about this, the rude worker told us he's not honoring that offer from the hotel! He also insulted us for complaining about the one bed the night before. In the middle of talking to us he was flirting with another worker and not paying attention to our questions. This was by far the worst hotel experience I've ever had and the staff, nameably Philip, should be fired. Very unprofessional and mean.

By on Apr 12, 2017

4

pretty good

Everyone

Didn't do much at the hotel, but the staff was really friendly and quick. I just wish their room service was open later.

By , from New Jersey on Oct 14, 2016

Review comment responded on Oct 17, 2016

Thank you for your review and feedback.

5

very accomidating

Everyone

Very nice staff who were more than willing to help out with anything we needed. Comfortable rooms and great location for main attractions close enough to walk to. Only thing is you have to pay for parking $28 a night up until 3pm of next day. Overall good experience.

By , from M on Oct 4, 2016

Review comment responded on Oct 5, 2016

Thank You for your 5 star review. We appreciate your great feedback about our staff and location.

2
Everyone

All ice machines were broken. We had to park at the hotel next door. It would have been nice if we were told that they was undergoing replacing the parking lot. Once we arrived I was able to park in the parking garage. We went out for the night once we got back the garage was full. I ask staff where I was suppose to park and I was informed at the hotel next door. I then asked if I was going to be charged for parking in the garage upon arrival and the staff said they would remove the charge from my account only to find out the day I was schedule to leave that I was billed 56.00 for parking in a garage that didn't park in. I went down to ask to have charges removed which they did remove them but not before I was questioned and had to prove that I was not being honest with them.

By on Aug 29, 2016

Review comment responded on Sep 1, 2016

Thank you for your feedback. We apologize that you weren't informed of the parking construction. We are currently in the process of installing new ice machines. We apologize for the inconvenience and appreciate your patience as we work to bring improvements to our hotel.

3

close to venue

Everyone

The location was ok, we had to walk through the parking area to the west building. Once getting inside that building, our room was at the very end of the hall. If we wanted to use the inside pool, we would have to walk back over and down the hall to get to the pool area. We didn't care for being in the west building, you feel like you're not really in the hotel, the pool, restaurant, bar and store are all in the main building.

By , from West Virginia on Aug 11, 2016

Review comment responded on Sep 1, 2016

Thanks for the feedback.

2

old hotel and less maintenance, smell in the room

BusinessTravelers

old facilities, noise air-con, smell in room, bath tube drainage can not close to fill up and contain with water.less electrical socket for pot water heater, no electrical socket near table for lab top or any battery charger.

By on Mar 25, 2016