Standard Room
from $114
Holiday Inn Inner Harbor
3.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 167 reviews
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Recent guest reviews
Booked two nights here on a trip to Baltimore for the Yankees series. First off, they used the hotel parking lot for anyone who wants to park there, not even hotel guests. Parking lot was full and had to park far from the hotel. Not only did the hotel overbook for the Saturday night, they didn't get us a room until 8 pm! There were 3 of us and we'd requested a cot which we were told wouldn't be a problem. We went to the room and there was one bed! We were supposed to have 2 queens and a cot. Went back to the lobby and the rude staff told us to all just sleep in the king bed for the night and they should have us a new room for night two. They thought that was funny. Night 2, we were given a room with 2 queen beds and the Holiday Inn texted us offering free dinner for our troubles. When we went down to ask about this, the rude worker told us he's not honoring that offer from the hotel! He also insulted us for complaining about the one bed the night before. In the middle of talking to us he was flirting with another worker and not paying attention to our questions. This was by far the worst hotel experience I've ever had and the staff, nameably Philip, should be fired. Very unprofessional and mean.
Didn't do much at the hotel, but the staff was really friendly and quick. I just wish their room service was open later.
Very nice staff who were more than willing to help out with anything we needed. Comfortable rooms and great location for main attractions close enough to walk to. Only thing is you have to pay for parking $28 a night up until 3pm of next day. Overall good experience.
All ice machines were broken. We had to park at the hotel next door. It would have been nice if we were told that they was undergoing replacing the parking lot. Once we arrived I was able to park in the parking garage. We went out for the night once we got back the garage was full. I ask staff where I was suppose to park and I was informed at the hotel next door. I then asked if I was going to be charged for parking in the garage upon arrival and the staff said they would remove the charge from my account only to find out the day I was schedule to leave that I was billed 56.00 for parking in a garage that didn't park in. I went down to ask to have charges removed which they did remove them but not before I was questioned and had to prove that I was not being honest with them.
The location was ok, we had to walk through the parking area to the west building. Once getting inside that building, our room was at the very end of the hall. If we wanted to use the inside pool, we would have to walk back over and down the hall to get to the pool area. We didn't care for being in the west building, you feel like you're not really in the hotel, the pool, restaurant, bar and store are all in the main building.
old facilities, noise air-con, smell in room, bath tube drainage can not close to fill up and contain with water.less electrical socket for pot water heater, no electrical socket near table for lab top or any battery charger.
The hotel staff was friendly, efficient & answered all of our questions. Our room was in the west tower, as the building is split by their parking. The room was well-decorated (we really enjoyed the Baltimore-centered choices,) super comfortable, & clean. I noticed some comments when booking that some people felt the price for parking was high. I found the price EXCEPTIONAL for the prices elsewhere in the city during a previous trip to Baltimore, I spent over $80 on parking. During our stay it was $25 to come & go. Overall, we enjoyed our trip, & agreed we'd certainly be back to Holiday Inn Downtown.
The bed was very uncomfortable and after a long day at the hospital, I was hoping to come to a room with a comfortable bed, but that was not the case.
You cannot swing a dead cat in Baltimore's inner Harbor area without hitting a hotel, So there is no shortage of choices of where to stay. That is unless you waited until the last minute to book your room for a convention at the Baltimore convention Center on a busy weekend in September. That is how we ended up here, at theiconic Holiday Inn. If you've ever been to, or watched, an Orioles game at Camden yards you have seen the saucer shaped rooftop of this building in center field. That may be the best view of this hotel, as certainly the rooms do not live up to the location. The lobby is clean, the staff was incredibly helpful and polite, and the location is wonderful. It is in walking distance to both stadiums, the convention Center, and the Inner Harbor, the only three locations worth visiting in Baltimore aside from Fort McHenry. The hotel room on the other hand was not great. The furnishings felt tired and dated, and not well planned out. Why do you put a fold out couch in a king size room if there's literally not enough room to fold out couch into a bed? We had to turn it sideways to make just enough room to fold it out for our son. There were also no sheets provided for this thing, and we ended up putting our son to bed in a sleeping bag that we have been smart enough to bring along just in case. The room smelled funny, a weird combination of smoke (in a non-smoking hotel mind you), B.O. And something that might have been mold. There were a couple bottles of water in the refrigerator that we're either left by the previous guest or provided by the hotel. There was no way to know because there was nothing marking them or indicating one way or the other. The bathroom/vanity layout was awkward at best, The TV is placed to the side of the bed in the most unwatchable position and angle. Whoever laid out the furniture in this room clearly works as an NFL ref in their other job because they could not they were doing. The free Wi-Fi was nice, if insanely slow. And this brings us to the worst, and perhaps most important, feature of the room: the bed. The king size bed was hard, lumpy, and provided one of the least restful nights of sleep that I have had at a hotel in 25 years. In talking to friends who stayed in other rooms in the hotel I found that they had similar experiences with their beds. All in all I might have been better served sleeping in the backseat my car then I was in that bed. The hotel is in desperate need of a refresh and I will make sure to book my room at a hotel much sooner next time that I have to be in that area. I cannot recommend this hotel to anyone unless they are desperate for a room in that area.
The hotel was in a very convenient location - right around the corner (practically) from the stadium. The lobby was very nice, and the front desk staff were very nice. The hotel was very hot. It seemed like there was no AC outside of the lobby and our room. Rooms were ok, bathroom was very cramped.
This hotel was perfect for my trip. My friends and I found the hotel quite easily and were very pleased at the level of service and professionalism from the staff. Thank you very much!
We booked our room just days before the conference and got a great price. When we arrived at 10AM the staff was apologetic that they had only 2 rooms available for early check-in, both on the first floor. I said fine. Our room was across from the elevators, very small, but adequate for our needs. Only problems were - no hand bar in the shower, no hook on the bathroom door, and no wastebasket in the bathroom, or anywhere else in the room!
We booked this hotel for an overnight stay when we went to the Baltimore Aquarium. The hotel location was perfect. We could walk to the Aquarium and the shops all around the harbor. Our room was very clean and had everything we needed. The staff was very friendly, courteous and helpful with directions and recommendations on everything we asked about. I would definitely recommend this hotel and will stay there again on our next trip to the Inner Harbor.
I wish they had free continental breakfast at least. I loved the location as well as the pool and beds. Traveled with my two young daughters and felt safe.
Centrally located and right near the Ball Park. Staff was nice and this was a pleasant stay.
It was a nice place the staff in the breakfast bar were rude and paid no attention to anyone
Its a great location close to the harbor. Easy access to the charm city circulator which takes you to other areas besides the harbor. Bathroom was a bit out dated, and the restaurant they have on site has awful food. Other than those two things I have no complaints. Great location for the money.
Great location, nice room, friendly staff, and good price.
By far the worst hotel stay I've had. There was dry blood on the comforter,hair in the bathtub and bathroom was extremely small they charge for breakfast and a arm and a leg for parking. We didn't want to ask for anything in fear that they would charge the card. At one point we were given incorrect information about parking and ended up paying $50 which was unexpected. I definitely would not recommend this hotel to anyone even though the location is great.
Stayed there for business and it is a 2 minute walk to the ballpark, bars, etc. Staff was really accommodating and friendly. Hotel is ideally located. Lounge had some good food that was not overpriced. Well done. Have stayed there 10+ times now and won't consider another place as long as they are around. Clean, friendly and convenient. What more could you ask?
Hotel highlights
- Walking distance to Oriole Park at Camden Yards and USS Constellation
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Indoor pool
Located in Downtown Baltimore, Holiday Inn Inner Harbor is a leisurely stroll from popular sights such as Oriole Park at Camden Yards and USS Constellation. This 365-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center. Located centrally in Baltimore, it's also close to National Aquarium in Baltimore and M&T Bank Stadium.
Dining
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
Rooms
All of Holiday Inn Inner Harbor's 365 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Free newspapers, phones, and ironing boards are other standard amenities.
Property features
At Holiday Inn Inner Harbor, guests enjoy features like an indoor pool, a 24-hour fitness center, and a sauna. If you drive, self parking is USD 28 per night, or you can take advantage of the airport shuttle (available 24 hours) for USD 18 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 8 meeting rooms, and conference space.
Guest reviews for Holiday Inn Inner Harbor
unaccommodating and extremely rude staff
Everyone
Booked two nights here on a trip to Baltimore for the Yankees series. First off, they used the hotel parking lot for anyone who wants to park there, not even hotel guests. Parking lot was full and had to park far from the hotel. Not only did the hotel overbook for the Saturday night, they didn't get us a room until 8 pm! There were 3 of us and we'd requested a cot which we were told wouldn't be a problem. We went to the room and there was one bed! We were supposed to have 2 queens and a cot. Went back to the lobby and the rude staff told us to all just sleep in the king bed for the night and they should have us a new room for night two. They thought that was funny. Night 2, we were given a room with 2 queen beds and the Holiday Inn texted us offering free dinner for our troubles. When we went down to ask about this, the rude worker told us he's not honoring that offer from the hotel! He also insulted us for complaining about the one bed the night before. In the middle of talking to us he was flirting with another worker and not paying attention to our questions. This was by far the worst hotel experience I've ever had and the staff, nameably Philip, should be fired. Very unprofessional and mean.
pretty good
Everyone
Didn't do much at the hotel, but the staff was really friendly and quick. I just wish their room service was open later.
very accomidating
Everyone
Very nice staff who were more than willing to help out with anything we needed. Comfortable rooms and great location for main attractions close enough to walk to. Only thing is you have to pay for parking $28 a night up until 3pm of next day. Overall good experience.
Review comment
Monique responded on Oct 5, 2016
Thank You for your 5 star review. We appreciate your great feedback about our staff and location.
Everyone
All ice machines were broken. We had to park at the hotel next door. It would have been nice if we were told that they was undergoing replacing the parking lot. Once we arrived I was able to park in the parking garage. We went out for the night once we got back the garage was full. I ask staff where I was suppose to park and I was informed at the hotel next door. I then asked if I was going to be charged for parking in the garage upon arrival and the staff said they would remove the charge from my account only to find out the day I was schedule to leave that I was billed 56.00 for parking in a garage that didn't park in. I went down to ask to have charges removed which they did remove them but not before I was questioned and had to prove that I was not being honest with them.
Review comment
Hotel Management responded on Sep 1, 2016
Thank you for your feedback. We apologize that you weren't informed of the parking construction. We are currently in the process of installing new ice machines. We apologize for the inconvenience and appreciate your patience as we work to bring improvements to our hotel.
close to venue
Everyone
The location was ok, we had to walk through the parking area to the west building. Once getting inside that building, our room was at the very end of the hall. If we wanted to use the inside pool, we would have to walk back over and down the hall to get to the pool area. We didn't care for being in the west building, you feel like you're not really in the hotel, the pool, restaurant, bar and store are all in the main building.
Review comment
Adam N. General Manager responded on Sep 1, 2016
Thanks for the feedback.
old hotel and less maintenance, smell in the room
BusinessTravelers
old facilities, noise air-con, smell in room, bath tube drainage can not close to fill up and contain with water.less electrical socket for pot water heater, no electrical socket near table for lab top or any battery charger.
home base for home search
Couples
The hotel staff was friendly, efficient & answered all of our questions. Our room was in the west tower, as the building is split by their parking. The room was well-decorated (we really enjoyed the Baltimore-centered choices,) super comfortable, & clean. I noticed some comments when booking that some people felt the price for parking was high. I found the price EXCEPTIONAL for the prices elsewhere in the city during a previous trip to Baltimore, I spent over $80 on parking. During our stay it was $25 to come & go. Overall, we enjoyed our trip, & agreed we'd certainly be back to Holiday Inn Downtown.
the bed was horrible, i would not recommend this place to someone.
Couples
The bed was very uncomfortable and after a long day at the hospital, I was hoping to come to a room with a comfortable bed, but that was not the case.
this hotel needs a serious refresh
Families
You cannot swing a dead cat in Baltimore's inner Harbor area without hitting a hotel, So there is no shortage of choices of where to stay. That is unless you waited until the last minute to book your room for a convention at the Baltimore convention Center on a busy weekend in September. That is how we ended up here, at theiconic Holiday Inn. If you've ever been to, or watched, an Orioles game at Camden yards you have seen the saucer shaped rooftop of this building in center field. That may be the best view of this hotel, as certainly the rooms do not live up to the location. The lobby is clean, the staff was incredibly helpful and polite, and the location is wonderful. It is in walking distance to both stadiums, the convention Center, and the Inner Harbor, the only three locations worth visiting in Baltimore aside from Fort McHenry. The hotel room on the other hand was not great. The furnishings felt tired and dated, and not well planned out. Why do you put a fold out couch in a king size room if there's literally not enough room to fold out couch into a bed? We had to turn it sideways to make just enough room to fold it out for our son. There were also no sheets provided for this thing, and we ended up putting our son to bed in a sleeping bag that we have been smart enough to bring along just in case. The room smelled funny, a weird combination of smoke (in a non-smoking hotel mind you), B.O. And something that might have been mold. There were a couple bottles of water in the refrigerator that we're either left by the previous guest or provided by the hotel. There was no way to know because there was nothing marking them or indicating one way or the other. The bathroom/vanity layout was awkward at best, The TV is placed to the side of the bed in the most unwatchable position and angle. Whoever laid out the furniture in this room clearly works as an NFL ref in their other job because they could not they were doing. The free Wi-Fi was nice, if insanely slow. And this brings us to the worst, and perhaps most important, feature of the room: the bed. The king size bed was hard, lumpy, and provided one of the least restful nights of sleep that I have had at a hotel in 25 years. In talking to friends who stayed in other rooms in the hotel I found that they had similar experiences with their beds. All in all I might have been better served sleeping in the backseat my car then I was in that bed. The hotel is in desperate need of a refresh and I will make sure to book my room at a hotel much sooner next time that I have to be in that area. I cannot recommend this hotel to anyone unless they are desperate for a room in that area.
baseball game
Couples
The hotel was in a very convenient location - right around the corner (practically) from the stadium. The lobby was very nice, and the front desk staff were very nice. The hotel was very hot. It seemed like there was no AC outside of the lobby and our room. Rooms were ok, bathroom was very cramped.
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