Housekeeping was only available if guest asked for it due to covid. I asked for the service on a day I knew I would be gone all day since early in the morning. When I got back to the room at night nothing had been cleaned. I was there for 5 nights and the trash piles up because they were able to clean due to “ shortage of staff” it was not a pleasant experience.
Friendly staff, clean room.
Property was fairly new. Place was very cleaned. Staff was friendly. Bed was confortable
No free parking
Nice stay
The front desk staff, Kym in particular, went the extra mile to ensure we had everything we needed to make our stay pleasant and enjoyable.
Lighting in the bathroom was horrible.
Always a great place to stay. Staff is friendly and the hotel is beautiful
I liked the location & all the amenities that they had great place to stay
$2 for burnt scones. I don’t think so. Room was big. Bed was comfy. Still could hear the planes tho.
Only there for the night but it is a beautiful hotel. Gorgeous room , very friendly staff and well maintained.
Friendly, helpful staff, excellent service in restaurant. The lobby is beautiful and provides great options for working or socializing. The bar service and on site restaurant until 10pm was a plus. Food was very good. Beds were comfortable. Nice to have a microwave in addition to the refrigerator.
The place was clean, the food excellent, only problen the parking lot was being done.
Hilton Garden Inn BWI Airport places you within a 10-minute drive of popular sights such as Horseshoe Casino Baltimore and Arundel Mills Mall. This 3-star hotel has 158 guestrooms and offers an indoor pool, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
Hilton Garden Inn BWI Airport's 158 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 47-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Ironing boards and desks are also standard.
At Hilton Garden Inn BWI Airport, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Housekeeping was only available if guest asked for it due to covid. I asked for the service on a day I knew I would be gone all day since early in the morning. When I got back to the room at night nothing had been cleaned. I was there for 5 nights and the trash piles up because they were able to clean due to “ shortage of staff” it was not a pleasant experience.
Friendly staff, clean room.
Property was fairly new. Place was very cleaned. Staff was friendly. Bed was confortable
No free parking
Hello Anonymous -- we do have free parking for guests that are staying at our hotel. If you are leaving your car longterm .... that is a service that involves a charge.
Nice stay
Thank you very much -- hopefully we can have you visit again very soon! Respectfully, Ken White General Manager Hilton Garden Inn BWI
Thank you very much -- hopefully we can have you visit again very soon! Respectfully, Ken White General Manager Hilton Garden Inn BWI
The front desk staff, Kym in particular, went the extra mile to ensure we had everything we needed to make our stay pleasant and enjoyable.
Thank you very much -- hopefully we can have you visit again very soon! Respectfully, Ken White General Manager Hilton Garden Inn BWI
Lighting in the bathroom was horrible.
I will certainly look into that -- thank you for letting us know
Thank you very much -- hopefully we can have you visit again very soon! Respectfully, Ken White General Manager Hilton Garden Inn BWI
Certainly valuable feedback and I will share this with my team so we may address it internally. Not performing cleans on stayover rooms is an industry normal atm -- it really has nothing to do with being short staffed -- and in fact we are not short staffed at all. Hotels not cleaning stay overs is a cost cutting move to help hotels survive a very tremendous burden that the pandemic has caused. That is the reality of the situation that many will not share outwardly but that is the truth of the matter