Bali Swiss Villa4.5 out of 5.0
Recent guest reviews
After 2 days travelling to get to Bali from Ireland with3 young children we were appalled by the condition of the villa. It was run down with holes in the wall beside the air conditioning which were covered with paper, it was dirty, equipment didn't work and there was no hot water. We couldn't stay a d had to find an alternative, the staff were very understanding and we got a full refund. This villa is terrible
Well after reading all the bad reviews I was a little worried . But once I arrived and meet Caroline I knew this was going to be a great base to spend my holiday . The room was in a very good order and a lovely pool area lots of hot water and no power issues at all. The hotel staff was always very helpful and made are stay a very good one . Breakfast was cooked fresh in your room everyday and was very nice . I would stay here again as the price is very good for this class of villa and in a great spot thankyou Bali wiss
I want to reinforce my opinion and answer the management of villa respon. Thats true that i book the villa for party, but i told the management of villa or manager on duty in this villa (ms. Caroline) when i book this villa. From the beginning, i told her that i want book for make wedding party n i want use some space n way for my event. I never told her that i invite 30 person in my event, and she never ask me how many people will come. But i have informes her that i want use cathering from outside the villa, i also asked her for approval to this condition. I think that her was know, if we order cathering, so people who come is more than 100 people. On 22 april 2017 at 02.00 pm, i have meet with ms. Caroline at villa. At the time i went to villa with my husband, my brothers n my sister. And thats day i have to discuss to ms. Caroline about my wedding party planner and view the villa that i want use. And that day i had tell her maybe i will invite 250 person to come with my paty, but they did not come at the same time. So i ask her to help me looking for the PECALANG (LOCAL CUSTOM SECURITY) for my event. That day ms. Caroline doesn't tell me about an extra charge beside additional charge. 1 week later, she confirm to me about the pecalang was found and PECALANG fee for 2 days and 2 person is Rp. 1.500.000,-. I'm shocked hear that information because the PECALANG FEE is more expensive. So i ask my sister n my brother to found the pecalang to know how much PECALANG FEE that i must pay. From this situation i know that ms. Caroline up the PECALANG PRICE, because the real price only Rp. 800.000,- for 2 PECALANG for 2 days. I know that ms. Caroline have to coruption my money, but i still silent. Not only that, she confirm me too, that i must pay an extra charge because i use the villa for party n invite many people joint to my event. DO YOU THINK THATS TRUE? she confirm me one weeks before my event, how can i canceled and change the party place, when i have to send the invitation card to many people. On 6 may 2017 at 13.00 i have meeting ms. Caroline with cathering staff that i book. At that day we discuss about what time my cathering can start prepare there. From equipment loading untill start preparation. At that day, i have to ask villa management for early check in time. But ms. Caroline said, the condition she can't make sure that say, she will confirm me about the early check in time on 7 may 2017. But for cathering time, they can help to loading and preparation at 11.00 am. At that day, i have to negotiation with ms. Caroline for less the extra charge, but she said can't less again. Because the extra charge that i paid is for get extra service from the villa, and she said, she will take 1 staff for handle my villa, who will control my villa every 30 minute. But in the real everything she said is nothing. On 8 may 2017 i have check in villa at 02.00 pm, when i came i have meet with ms. Caroline at villa. And i'm check in, i saw the villa have not clean up already. To many staff still clean up all room. And not only that, the most severe, the swimming pool very very very dirty. I had complain that time to ms. Caroline, but she said that the staff already put some sort of pool cleanser, so i must wait for a few hours to get the swimming pool clean. Because the day i'm busy, after she said that, i left the villa for a several hours to pick up my another family, but untill i'm back the pool water have not clean. When i want go to shower, i know that every room no towels provided. Shampoo not refilled. And at night there are some lights not lit. But the management or staff not change the lamps. I must complain for many times for ask the staff repair the lamps. Not only that, toilets are broken and can't flash, but staff too long respon the complain and repair that too. On 9 may 2017 morning the electricity have dead and the shower water not work too long. I have complain to office and ask they to turn on the genzet, but the office staff said can't turn on the genzet, because the engenering staff have not stay on villa. I am and my wedding organiser team trying to call ms. Caroline to complain this condition, but she not answer the phone, and not call back untill now. The service of this villa is very disappointing. The swimming pool until im check out on 10 may 2017, still dirty. And now management of villa want blame me? Can u think before u blame me? I HAVE CHECK IN ON TIME WHEN I MUST CHECK IN (02.00 PM). I PAID EXTRA CHARGE (Rp. 1.000.000,-) THAT I MUST GET EXTRA SERVICE. WHAT I GET? SWIMMING POOL DIRTY AND VILLA NOT ALREADY CLEAN UP. IF U SAID I'M NOT FOLLOW THE PROCEDURE OF CHECK IN, I TELL U, WHEN I'M ARRIVED IN VILLA, MS. CAROLINE STAY BESIDE ME, IF I'M NOT FOLLOW THE RULE, MS. CAROLINE MUST REMAIN ME, NOT BE SILENT. SO MANY TROUBLE THAT I NOT WRITE HERE, SO DON'T BLAME ME ABOUT THE CONDITION AGAIN!!!
This villa is very dirty. Villa service is bad. This villa is not organized and not managed properly. The on duty manager or his marketing are not professional to handling guest. Be careful if u want to hold the event here, because when u booking this villa, her not tell u that u will be charged additional extra. But 6 days before the event u just contacted and her told u, that u will and must paid extra charged. The extra charge is even more expensive than the villa rental price. Even so, the promised service will be extra for us is nothing. Even the pool water is very cloudy and not cleaned up until the time to check out. Then the bathroom, bedroom and living room is still not cleaned up until check in time (02.00 pm). Toiletries are not provided in each room. Shampoo is not replenished on the grounds do not provide shampoo, whereas before i had time to stay in this villa and shampoo on that time is available. The lights in the villa are broken and not replaced. In the morning when my father still take a bath, the lights die so long enough, so that the water is dead. And when i complain, the staff in front officer villa said can not turn on the genzet, because the office enginering staff not exist. While the manager on duty or marketing when called do not accept my phone and not call back after this time. In addition, the toilets on the wrong villa is also problematic, when defecated, water can not be flash and the villa officers staff when told to fix also rather lazy. This villa just want money, but do not pay attention service at all. This villa very disappointing.
The rooms were dirty the linen dirty, everyday the electricity failed one night they were unable to restore it at all, the sheets were changed once during the 7 day stay. There were no towels for 3 days. The decking was broken and not repaired. The pool was not cleaned at all for the entire stay.
This villa is spacious and great for big family. It was ok but they need to little bit retouch for the villa. not the design but for electricity , floor, the wall. I stayed in 3 bedroom villa but the living room is too dark, better you give led light or something brighter.
Location is very good. And overall very quiet and still not far especially from Seminyak main area. Very spacious and good first impression. But don't go there. Worn out. Expensive. Service very bad. Lot of gadgets not working. Electricity and water problems. Not well cleaned most of the things. Most of the metallic gadgets are rusted and everything very low quality of cleaning. Taps leaking if water flowing thru the taps. Electricity breakdowns. Smelly rooms thru the air conditioner. Worst experience ever. Breakfast quality and quantity also very poor. Wish I can write any worse than this.
They should improve their pest control as mosquito are flying around and cant stop them from entering the room, also ants crawling around everywhere... The air-con need to be clean and fix as even i turn high but still hot. Me and my kid was sweating all over even in the night time. Also they should check the gap between the door which led the mosquito in and cool air escape from the room. During breakfast, I spot the hot-water machine which all rusted that lead me worry abt being electrocute. The water pressure is extremely weak. The Television is only have 2 channel - one is Chinese and other Indonesian - no entertain at all. The breakfast menu is the same for everyday- quite bored but its ok. The gas stove is broken few things so every time I wanted to use that I have to use matches to turn it on (the gas smell was all over the place :) - dangerous.. ) However the staffs were all friendly and helpful
Very run down - has not been updated ever - NO satelite so No TV - kettle that doesn't work, so no morning coffee - NO hot water AT ALL - no security - maintenance man did not know how to change a washer for tap that never stops! My son was so scared I had to sleep with him. He was crying he felt so unsafe All in all I would NOT recommend this place. Seen many reviews both good and bad. We have NEVER left accommodation in all our travels but we did leave this one. Felt bad for leaving but could not stay.
We stayed in family here for 2 weeks. Staff send us a driver to the airport when we arrived (requested by mail, very responsive) and the staff at the villas was more than welcoming. During all our stay, they were very helpful for every of our demands. Little problems (after thunderstorm) were fixed promptly and with smile. The villa itself is really nice. Rooms are big, air-conditioned and cleaned every day. Bathroom are big enough and we never had problems to get water to shower. Living room is big and open on the pool and its really relaxing, especially in the night with the nice lights around the pool. Pool is big, water has a very nice temperature (it was NOT green at all- the ceramics are not blue, and problem with water circulation after thunderstorm was fixed in the day). Breakfast is nice, well served, at the time you want. Juice is chilled, water already boiled for coffee. The young lady who came was always smiling. They provide drinkable water in the room which is very pleasant. The location is a bit away from the moving part of the town which is good because of the usual traffic in Bali. I will definitely return here! LOVED IT! Please keep in mind that outside air is wet so not all the furniture can stay like new :-)
- Free breakfast
- Free WiFi in rooms and public areas
- Outdoor pool
- Spa services
Bali Swiss Villa places you within 2 miles (3 km) of popular sights like Seminyak Square and Legian Beach. This 11-room, 4.5-star villa has private in-room pools along with an outdoor pool and free in-room WiFi. Near the airport, it's also near Carrefour Plaza Kuta and Kuta Beach.
Free breakfast is included with your stay. Savor a meal from the comfort of your room with room service.
The 11 air-conditioned villas feature kitchenettes and space to spread out with separate bedrooms, dining areas, and sitting areas. Guests can expect free WiFi and LCD TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Private pools, minibars, and electric kettles are also standard.
Bali Swiss Villa features an outdoor pool, free WiFi in public areas, and spa services. There's free offsite parking, and an airport shuttle (available on request) for IDR 200000 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury villa include a terrace, laundry facilities, and a garden.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 107 reviews