Astana Pengembak Suite Apartment & Villa4.0 out of 5.0
Recent guest reviews
Having stayed here two years ago, I was keen to book a night in this hotel when back in Sanur. What a mistake... Everything has changed ! The staff was very disorganised and didn't even know we where coming. When opening the room, there was a bad smell due to humidity. It wasn't clean at all : we found a used ear cleaner just there laying on the floor. Towels were dirty. Tables as well. Breakfast was a no go as well. Staff looked overwhelmed : nobody was in the room to serve people. Coffee was there without glasses next to it. No the while it was announced. We also didn't get what we wanted as there was not enough rice (in Indonesia?! Really!). The room was very unclean as well. In general, high hopes and happiness to come back changed in deception.
We booked this hotel because our previous reservation was cancelled. 1 good thing. The room is spacious and clean. But... All is old. The pool was broken. The water from tap was black and it is very far from the center. You can not walk. Our complaint was not taken serious. We booked another hotel and the hotel did not want to refund us whatsoever. They were very unfriendly when we said we were leaving. They said to our booking agent all our complaints were lies. There are so many nicer hotels for a similar price close to the center. Look a bit further. This is a realy bad location. Not holiday material.
Hotel room is big with cooking facility. Cheap and Clean. Helpful and smiling staff. Towel is not clean. Bathroom facility is good but soap, toothbrush and paste is not good. Far away from Sanur Beach. Free drop facility but return by yourself. Poor WiFi. Poor TV channel. Overall stay is good.
Booked this hotel as they had a special at the time. 10min walk to the beach. The rooms seem okay but if you look closer to detail the cleaning could do with a big improvement. The pool very murky we are not swimming in it. Despite that the staff are amazing. The receptionist named Bagus really looked after us especially trying to order food from outside the hotel for delivery he was amazing he will be receiving a big tip when I leave. The rooms are big and spacious but the annoying thing is there’s lots of squirrels around the property they are rather noisey if your on the second floor as my room was on the second floor. They do have bicycle for free to use but they are rather old and crappy
We stayed at this hotel for two nights, and it was horrible. The hotel is dilapidated and outdated. Brown water was coming out of the spring at several occasions. At both days we stayed here we found cockroaches in the room (one time in the bed!!), probably because the room was so dirty. When we complained about our stay to the management they didn't do anything to satisfy us for the horrifying stay. Stay away from this hotel!
What a perfect place! Astana Pengembak Suite and Villa is delightful. Spacious main room with living area and well appointed. Very comfortable bed, huge and lovey bathroom with toiletries. Lovely well equipped kitchen for cooking. Great Mini bar. Wonderful owners and staff so friendly and helpful. Balcony overlooking the beautiful pool is so relaxing. Ver peaceful and close to all shops restaurants. Highly recommended this property and your hosts are so beautiful. I'm going back again! Love it!
This was our fourth stay at this hotel but sadly, it is in need of repair. Always choose an upstairs room as the ground floor rooms smell of mould. The apartments are a good size with kitchenette large fridge, microwave and two burner cooker. Room service is a bonus and wifi is reasonable. This time, we found it very noisy due to other guests and sqealing children.
The hotel was very old and not updated for very long time. The bed's spring was broken so very curved down. The sheet and the towels are gray color instead of white and also have dirty spots. And the most GROSSY thing is there was A MOUSE OR MICE eating my banana (pic. Below) and as you can see in the picture there are so many mice dirts in the cupboard behind the microwave. The person in charge there was not even apologizing!! And he even challenged me to write the review about it.
Loved the spacious rooms, great facility, rooms cleaned daily, lovely pool and garden, great having the kitchen at the room, massive bathroom. Fantastic beds and pillows, super comfy. The ever so helpful receptionist Junee even organised new pillows for us to purchase and take home, yes they were that good. She was so efficient, and is very good at what she does. They even lent us free bikes for our whole stay (1st come 1st served basis ) We can't wait to return here! Its exactly 900m to walk to the beach. Perfect for our kite boarding!
If you would like in a silence place, this is the place you want to stay. The suite room was comfort, have a large closet, private kitchen, mini living room with sofa, facing the swimming pool. My little concern was the breakfast menu. Not a buffet, it's just 3 available menu that you need to choose/order first (American breakfast, Continental breakfast and Indonesian breakfast). I stayed for 4 days but I took 1 time breakfast on first day. Everything was just nothing special.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Outdoor pool
Located in Sanur within 2 miles (3 km) of Bali Quad Discovery Tours, Astana Pengembak Suite Apartment & Villa is within a few miles (5 km) of Bali Beach Golf Course. This 38-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Also near this Denpasar hotel are Sanur Beach and Sanur Night Market.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.
The 38 soundproofed accommodations feature kitchenettes and balconies or patios, and there's space to spread out with sitting areas. 32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have free toiletries and slippers. Sofa beds, minibars, and coffee makers are other standard amenities.
Guests of Astana Pengembak Suite Apartment & Villa enjoy an outdoor pool, free WiFi in public areas, and spa services. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for IDR 250000 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include free use of bicycles, express check-in, and express check-out.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 267 reviews