Astana Pengembak Suite Apartment & Villa4.0 out of 5.0
Recent guest reviews
Hotel room is big with cooking facility. Cheap and Clean. Helpful and smiling staff. Towel is not clean. Bathroom facility is good but soap, toothbrush and paste is not good. Far away from Sanur Beach. Free drop facility but return by yourself. Poor WiFi. Poor TV channel. Overall stay is good.
Booked this hotel as they had a special at the time. 10min walk to the beach. The rooms seem okay but if you look closer to detail the cleaning could do with a big improvement. The pool very murky we are not swimming in it. Despite that the staff are amazing. The receptionist named Bagus really looked after us especially trying to order food from outside the hotel for delivery he was amazing he will be receiving a big tip when I leave. The rooms are big and spacious but the annoying thing is there’s lots of squirrels around the property they are rather noisey if your on the second floor as my room was on the second floor. They do have bicycle for free to use but they are rather old and crappy
We stayed at this hotel for two nights, and it was horrible. The hotel is dilapidated and outdated. Brown water was coming out of the spring at several occasions. At both days we stayed here we found cockroaches in the room (one time in the bed!!), probably because the room was so dirty. When we complained about our stay to the management they didn't do anything to satisfy us for the horrifying stay. Stay away from this hotel!
What a perfect place! Astana Pengembak Suite and Villa is delightful. Spacious main room with living area and well appointed. Very comfortable bed, huge and lovey bathroom with toiletries. Lovely well equipped kitchen for cooking. Great Mini bar. Wonderful owners and staff so friendly and helpful. Balcony overlooking the beautiful pool is so relaxing. Ver peaceful and close to all shops restaurants. Highly recommended this property and your hosts are so beautiful. I'm going back again! Love it!
This was our fourth stay at this hotel but sadly, it is in need of repair. Always choose an upstairs room as the ground floor rooms smell of mould. The apartments are a good size with kitchenette large fridge, microwave and two burner cooker. Room service is a bonus and wifi is reasonable. This time, we found it very noisy due to other guests and sqealing children.
The hotel was very old and not updated for very long time. The bed's spring was broken so very curved down. The sheet and the towels are gray color instead of white and also have dirty spots. And the most GROSSY thing is there was A MOUSE OR MICE eating my banana (pic. Below) and as you can see in the picture there are so many mice dirts in the cupboard behind the microwave. The person in charge there was not even apologizing!! And he even challenged me to write the review about it.
Loved the spacious rooms, great facility, rooms cleaned daily, lovely pool and garden, great having the kitchen at the room, massive bathroom. Fantastic beds and pillows, super comfy. The ever so helpful receptionist Junee even organised new pillows for us to purchase and take home, yes they were that good. She was so efficient, and is very good at what she does. They even lent us free bikes for our whole stay (1st come 1st served basis ) We can't wait to return here! Its exactly 900m to walk to the beach. Perfect for our kite boarding!
If you would like in a silence place, this is the place you want to stay. The suite room was comfort, have a large closet, private kitchen, mini living room with sofa, facing the swimming pool. My little concern was the breakfast menu. Not a buffet, it's just 3 available menu that you need to choose/order first (American breakfast, Continental breakfast and Indonesian breakfast). I stayed for 4 days but I took 1 time breakfast on first day. Everything was just nothing special.
We stayed here and planned to stay for 9 nights or so but after one night we left as it is no where near the photos and very grubby. (See photos attached) It's had no update for many years which the staff said they know and said that a lot of people leave after realising what it's actually like. When we explained we'd like to leave and have a refund they eventually agreed and we went elsewhere. We had the management email us to say that we can expect the refund within 14 days and it's been over a month. We have emailed many times but are now being ignored and now I'm trying to find ways to get help to get the money back. Very disappointed with the way it's been handled - definitely wouldn't recommend putting any money into this place. Apparently there are 40 members in management which is why it's never been revamped as there are so many people to agree on what to do first. I'll keep fighting for the refund. Wish I didn't have to.
I stayed here for 1 night and that is all i would recommend. A good one for a nap and up to catch the fast boat to Lembogan. Old and outdated, a tad mouldy. The bed was ok and the room was clean and tidy. Breakfast was average. It's a bit of a walk down to the ocean, where you would find better options for a holiday and something to eat. On the upside the staff were friendly and helpful.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 264 reviews