Astana Pengembak Suite Apartment & Villa4.0 out of 5.0
Recent guest reviews
What a perfect place! Astana Pengembak Suite and Villa is delightful. Spacious main room with living area and well appointed. Very comfortable bed, huge and lovey bathroom with toiletries. Lovely well equipped kitchen for cooking. Great Mini bar. Wonderful owners and staff so friendly and helpful. Balcony overlooking the beautiful pool is so relaxing. Ver peaceful and close to all shops restaurants. Highly recommended this property and your hosts are so beautiful. I'm going back again! Love it!
This was our fourth stay at this hotel but sadly, it is in need of repair. Always choose an upstairs room as the ground floor rooms smell of mould. The apartments are a good size with kitchenette large fridge, microwave and two burner cooker. Room service is a bonus and wifi is reasonable. This time, we found it very noisy due to other guests and sqealing children.
The hotel was very old and not updated for very long time. The bed's spring was broken so very curved down. The sheet and the towels are gray color instead of white and also have dirty spots. And the most GROSSY thing is there was A MOUSE OR MICE eating my banana (pic. Below) and as you can see in the picture there are so many mice dirts in the cupboard behind the microwave. The person in charge there was not even apologizing!! And he even challenged me to write the review about it.
Loved the spacious rooms, great facility, rooms cleaned daily, lovely pool and garden, great having the kitchen at the room, massive bathroom. Fantastic beds and pillows, super comfy. The ever so helpful receptionist Junee even organised new pillows for us to purchase and take home, yes they were that good. She was so efficient, and is very good at what she does. They even lent us free bikes for our whole stay (1st come 1st served basis ) We can't wait to return here! Its exactly 900m to walk to the beach. Perfect for our kite boarding!
If you would like in a silence place, this is the place you want to stay. The suite room was comfort, have a large closet, private kitchen, mini living room with sofa, facing the swimming pool. My little concern was the breakfast menu. Not a buffet, it's just 3 available menu that you need to choose/order first (American breakfast, Continental breakfast and Indonesian breakfast). I stayed for 4 days but I took 1 time breakfast on first day. Everything was just nothing special.
We stayed here and planned to stay for 9 nights or so but after one night we left as it is no where near the photos and very grubby. (See photos attached) It's had no update for many years which the staff said they know and said that a lot of people leave after realising what it's actually like. When we explained we'd like to leave and have a refund they eventually agreed and we went elsewhere. We had the management email us to say that we can expect the refund within 14 days and it's been over a month. We have emailed many times but are now being ignored and now I'm trying to find ways to get help to get the money back. Very disappointed with the way it's been handled - definitely wouldn't recommend putting any money into this place. Apparently there are 40 members in management which is why it's never been revamped as there are so many people to agree on what to do first. I'll keep fighting for the refund. Wish I didn't have to.
I stayed here for 1 night and that is all i would recommend. A good one for a nap and up to catch the fast boat to Lembogan. Old and outdated, a tad mouldy. The bed was ok and the room was clean and tidy. Breakfast was average. It's a bit of a walk down to the ocean, where you would find better options for a holiday and something to eat. On the upside the staff were friendly and helpful.
A little outdated, would recommend to stay for 1 night if you were using it as a stopover to catch the fast boat the next day to Lembogan. Tidy and comfortable, definitely not for a long stay. Grounds are old and a little dilapidated, pool area doesn't get alot of sun and is also a bit if a hike to get anywhere, although they do provide bicycles. On the upside the staff were faultless.
Have stayed at the Astana now 5 times and would not go anywhere else. Yes there are many better places to stay but not with the great service I have come expect here Sanur is quite, layed back with alot of hidden treasures so do some exploring Stayed here 1 year and was ill one night and one of the staff pampered me for hours, was scented foot massaged for an hour and was given soup, none of which was I expecting. Most friendly place I've come across. Always clean and fresh so if your looking for mid range accommodation that doesn't break the budget look no further
Unfortunately we did not complete our stay here as it was not as advertised. We booked for 9nights to have a base in Bali and maybe move around and stay the odd night somewhere else if we wanted. But we only stayed for one night due to the poor condition of the room and upkeep of the place. Everything was tired, in need of repair and a good clean. Towels and linen were clean but heavily stained. The wifi connection was poor. The breakfast was ok. Staff were pleasant and helpful. Astana need to update their advertised photos in order to give a fair reflection of the current state of the place or refurbish ASAP.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 260 reviews