Hotels near Bala Golf Club

"Unfortunately, our experience at this property was far below acceptable standards. Upon arrival, the initial room we were assigned had a strong and overwhelming smell of cigarette smoke. In addition, the room was not clean, and the blanket had multiple visible cigarette burn holes, which was extremely concerning and unacceptable from a hygiene and safety standpoint. We immediately requested a room change, and while the staff did accommodate us with a second room, the conditions were only marginally improved. The second room still had lingering smoke odors and did not provide a clean or comfortable environment for a proper stay. Overall, the experience made it difficult to feel at ease or get a good night’s rest. Given these circumstances, the accommodations didn't meet reasonable expectations or the standards typically associated with bookings made through Expedia. As a result, we requested a full refund for this stay. "

"When I first arrived I was greeted with an unpleasant welcome from staff. Got to the room, and the air conditioning didn’t work, No body wash was in the bathroom, and only one outlet in the room worked. The room wasn’t fully cleaned from the last guest as there was trash still left over. Not worth the money"

"The front desk staff were professional and responsive. The room was comfortable and very spacious. The housekeeping, however, did an abysmal job of cleaning the rooms. None of the trash cans had liners, we had a cracked ice bucket that was not replaced until after two days of bringing it to their attention, They repeatedly kept forgetting to provide us bars of soap as well as a full complement of bath towels. They forgot to clean our room on two different days and we had to call the front desk to have them send a housekeeping staff person to do it. We definitely will not be going there again."