Only spent a night there but bed was very comfortable, dressing area and bath clean, attractive, and roomy. Very pleasantly welcomed by the girl at the front desk who completed my reservation competently and professionally.
I love the breakfast. Friendly staffs.
What an amazing hotel! From the excellent customer service from everyone we encountered to the amazing location everything was perfect for us. The hotel was very clean. Breakfast options were plentiful. Great location. We never heard folks in the rooms beside us (which is a problem we’ve had at other hotels) because the ac fan & bathroom fan ran nonstop. We were very appreciative of this. We can’t say enough good things about this hotel!
Super friendly check in staff, gave ideas for dinner, room Clean and comfortable
The first room I was in had an air vent next to the bed that transmitted an adjacent room's phone calls (till 1am), conversations, cooking smells, and dog barking (at 11 pm). This may be an issue the entire 6th floor. The second room had broken handles on drawers and a broken toilet paper holder. One of the water glasses was stuck to the cupboard over the sink, which had a thick layer of dust on it. It was difficult to get our room cleaned when desired. The information in the room states that sheets will be changed twice weekly unless you request otherwise. This is absolutely false. The rooms are currently cleaned (at most) once weekly, unless service is specifically requested early in the morning. This is mentioned nowhere that we could find. The staff provided conflicting information on the default cleaning day, and one referred us to the website, which repeats the incorrect claim of a twice-weekly cleaning. They were also not particularly helpful; if the first time we missed the request cutoff someone had said, "it's too late for today but let me make sure you're on the list for tomorrow" we probably wouldn't have been so disgruntled. The information in the room also states that the fitness center is 24x7. The posted hours by the door say otherwise. The pool is very nice and often empty. The continental breakfast gets boring pretty quickly if you're a vegan.
Our room was spacious, comfortable and accommodating.
Located within a leisurely stroll of Fairmount Park, Residence Inn by Marriott Philadelphia Bala Cynwyd is within a few miles (5 km) of St. Joseph's University. This 124-room, 3-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast, served on weekends from 6:00 AM to 9:00 AM. Enjoy dining at one of 2 onsite restaurants including The Landing Kitchen, which specializes in American cuisine. Get a pick-me-up at the coffee shop/cafe.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Kitchens, sofa beds, and sitting areas are also standard.
Built in 2020, the brand new Residence Inn by Marriott Philadelphia Bala Cynwyd offers an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include conference space, a free grocery shopping service, and express check-out.
Only spent a night there but bed was very comfortable, dressing area and bath clean, attractive, and roomy. Very pleasantly welcomed by the girl at the front desk who completed my reservation competently and professionally.
I love the breakfast. Friendly staffs.
So happy to hear you enjoy the breakfast! We take pride in the complimentary daily breakfast here! We love hearing positive feedback regarding our amenities and staff!
Thank you for your review! We strive for 5's! We hope to welcome you back soon in the near future!
Nicolas, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience at the Residence Inn, Bala Cynwyd. We are committed to providing our customers with the best possible experience, and your feedback is invaluable to us. Thank you again for your time, and we hope to have you stay with us again in the near future! Sincerely, The Sales Team
What an amazing hotel! From the excellent customer service from everyone we encountered to the amazing location everything was perfect for us. The hotel was very clean. Breakfast options were plentiful. Great location. We never heard folks in the rooms beside us (which is a problem we’ve had at other hotels) because the ac fan & bathroom fan ran nonstop. We were very appreciative of this. We can’t say enough good things about this hotel!
Thank you so much for the review. We are so glad you enjoyed your stay!
Super friendly check in staff, gave ideas for dinner, room Clean and comfortable
Thank you for your kind comment! We will be sharing this with our Front Desk Team. We look forward to your next visit to the area.
The first room I was in had an air vent next to the bed that transmitted an adjacent room's phone calls (till 1am), conversations, cooking smells, and dog barking (at 11 pm). This may be an issue the entire 6th floor. The second room had broken handles on drawers and a broken toilet paper holder. One of the water glasses was stuck to the cupboard over the sink, which had a thick layer of dust on it. It was difficult to get our room cleaned when desired. The information in the room states that sheets will be changed twice weekly unless you request otherwise. This is absolutely false. The rooms are currently cleaned (at most) once weekly, unless service is specifically requested early in the morning. This is mentioned nowhere that we could find. The staff provided conflicting information on the default cleaning day, and one referred us to the website, which repeats the incorrect claim of a twice-weekly cleaning. They were also not particularly helpful; if the first time we missed the request cutoff someone had said, "it's too late for today but let me make sure you're on the list for tomorrow" we probably wouldn't have been so disgruntled. The information in the room also states that the fitness center is 24x7. The posted hours by the door say otherwise. The pool is very nice and often empty. The continental breakfast gets boring pretty quickly if you're a vegan.
Our room was spacious, comfortable and accommodating.
Thank you for the kind words! We love hearing positive feedback and we hope to have you back very soon!