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SureStay Plus Hotel by Best Western Bakersfield North

3.5 out of 5.0

Recent guest reviews

It took me a half an hour to find the place because it is actually a Sure Stay by Best Western, not The Palms Inn, which was the name I booked it under (nice job, Orbitz). When I got there they told me the cable was out. Then I got to my room & took a shower only to find out there were no towels in the room. To top it off, the toilet did not work either. When I went to the bathroom in the lobby, that was out of TP. This place was an all around embarrassment.

Check in staff are rude, both my kids cut their feet on broken glass on the grounds and our room was flooded when taking a shower. They have no idea how to run a hotel. At breakfast the restaurant couldn’t take a credit card and didn’t even have change for a $20. Husband killed two cockroaches. Don’t waste your money your stay will be ruined. It’s a cheap hotel because it’s terrible. As we were checking out another family was furious and leaving too.

The showers are bad and they are hard to turn on and off and impossible to stop from leaking. We stay there several times a year and all the showers are the same.Even the toilet is hard to flush. The Hotel overall is nice.

Terrible service. The only good thing was that I got to relax in the hot tub and the room was pretty clean.

Lovely hotel. Nice pool. Beds could have been bettwe

Overall lower quality than expected. The room was old and smelly and they tried to charge me $25 to check in a little earlier than 3p. When I arrived there was nobody at the counter and I had to wait 10 minutes before being told about the "early check in" fee.

Easy check in. Quiet place. Staff were very nice. Breakfast was good.

Comfortable room with microwave and fridge. Huge flat screen. Free breakfast next door. Great place in Bakersfield. This trip the WiFi was excellent.

gets better every time and Robert learning fast. The first day i though he was like a supervisor I was impress. Thank You

The best I have visited in the last 2 months in Bakersfield. Your whole staff I give them a TEN, breafast and staff also a TEN[10]. I been there twice and tomorrow 12-5-17 will be my third. thank you Javier Mora

NIce hotel for the price. Room was clean and good TV. Liked the meal deal at Hotel restaurant.

Good price. Large TV in room. Fine for one night stay.

This place was a dump and I would never recommend it.

The room was pretty large, the bed was comfortable enough, not a lot of noise heard from other patrons, and very close to the freeway.

Gave me a room with a leaking faucet and then charged me an extra $40 after my stay for no reason

Not a bad hotel. Excellent pool and garden area. Carpets definitely need to be changed. I would just do tile floors to give it a better look. Rooms are decent size, comfortable beds and the biggest TV I have ever seen in a hotel room! I would definitely stay again.

got in late the first night but friendly staff took good care of us. Had a dog with us. No problem enjoyed the complementary breakfast on last day there.

The check-in staff was a bit rude and our showers hot water did not work , overall stay was okay

My room was clean and comfortable. The only fault was the dark-looking carpet (to hide stains I guess). What really makes this hotel stand out is the breakfast included in the price. It is a full sit-down breakfast in the adjoining restaurant. You get six choices. I had the eggs, sausage, and hash browns, coffee. The ticket says "eat in only" but in fact, one of the choices was a take out breakfast, something like a McMuffin with egg and meat. One of the reception clerks told me that they were recently bought by Red Lion and they hope the breakfasts will continue.

Price was fair and although room had obvious water damage it did not detract from stay

2620 Buck Owens Blvd Bakersfield CA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

SureStay Plus Hotel by Best Western Bakersfield North places you next to Buck Owens Crystal Palace and within 2 miles (3 km) of Camelot Park. This 199-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. It's near the airport and also close to Kern County Museum and Fox Theater.


Dining

Free hot/cold buffet breakfast is included with your stay. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

All of SureStay Plus Hotel by Best Western Bakersfield North's 199 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. 65-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Free local calls, safes, and ironing boards are also standard.


Property features

Guests staying at SureStay Plus Hotel by Best Western Bakersfield North enjoy an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a business center.

Room options

Standard Room, 2 Queen Beds, Patio, Courtyard View

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Patio, Courtyard View

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View

King 1 | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Bakersfield North

Everyone (26) Business (11) Couples (7) Family (8) Friends (4)
1
Everyone

It took me a half an hour to find the place because it is actually a Sure Stay by Best Western, not The Palms Inn, which was the name I booked it under (nice job, Orbitz). When I got there they told me the cable was out. Then I got to my room & took a shower only to find out there were no towels in the room. To top it off, the toilet did not work either. When I went to the bathroom in the lobby, that was out of TP. This place was an all around embarrassment.

By on May 29, 2018

1
Everyone

Check in staff are rude, both my kids cut their feet on broken glass on the grounds and our room was flooded when taking a shower. They have no idea how to run a hotel. At breakfast the restaurant couldn’t take a credit card and didn’t even have change for a $20. Husband killed two cockroaches. Don’t waste your money your stay will be ruined. It’s a cheap hotel because it’s terrible. As we were checking out another family was furious and leaving too.

By , from California on May 21, 2018

3
Everyone

The showers are bad and they are hard to turn on and off and impossible to stop from leaking. We stay there several times a year and all the showers are the same.Even the toilet is hard to flush. The Hotel overall is nice.

By on Apr 3, 2018

3
Everyone

Terrible service. The only good thing was that I got to relax in the hot tub and the room was pretty clean.

By on Mar 23, 2018

5

nice hotel

Everyone

Lovely hotel. Nice pool. Beds could have been bettwe

By on Feb 7, 2018

2
Everyone

Overall lower quality than expected. The room was old and smelly and they tried to charge me $25 to check in a little earlier than 3p. When I arrived there was nobody at the counter and I had to wait 10 minutes before being told about the "early check in" fee.

By on Jan 24, 2018

Review comment responded on Jan 29, 2018

We do apologize for the inconveniences that you encountered during your stay. Your opinion is very important for us to improve our services and we are sorry that we did not meet your expectations. I will forward your comments to our Management Department, so we can look in the issues you provided. Thank you again for your feedback.

5

close to the freeway

Everyone

Easy check in. Quiet place. Staff were very nice. Breakfast was good.

By , from Springfield, Oregon on Jan 10, 2018

Review comment responded on Jan 17, 2018

Thank you for staying with us at Red Lion Hotel Bakersfield and for taking the time to write a quick review. Your feedback has been valuable and will assist us in providing you and our future guests a better experience. Thank you again for your feedback. We look forward to serving you again soon.

4

stayed twice. easy access to 99.

Everyone

Comfortable room with microwave and fridge. Huge flat screen. Free breakfast next door. Great place in Bakersfield. This trip the WiFi was excellent.

By , from las vegas on Dec 30, 2017

Review comment responded on Jan 2, 2018

Thank you for staying with us at Red Lion Hotel Bakersfield and for taking the time to write a quick review. Your feedback has been valuable and will assist us in providing you and our future guests a better experience. Thank you again for your feedback. We look forward to serving you again soon.

5

perfect room with small patio overlooking the pool

Business Travelers

gets better every time and Robert learning fast. The first day i though he was like a supervisor I was impress. Thank You

By , from port hueneme,ca on Dec 8, 2017

Review comment responded on Dec 15, 2017

Thank you Javier for your feedback!

5

the best

Everyone

The best I have visited in the last 2 months in Bakersfield. Your whole staff I give them a TEN, breafast and staff also a TEN[10]. I been there twice and tomorrow 12-5-17 will be my third. thank you Javier Mora

By , from port hueneme ca on Dec 4, 2017

Review comment responded on Dec 15, 2017

Thank you Javier!! For all your nice comments and for the 5 star rate!. Hope to see you back again!