Very nice property, comfortable beds and pillows. Was quiet and with a nice swimming pool.
Very nice and clean hotel. The rooms are also clean with comfortable beds. Customer service was great, they were nice and helpful. Loved the pool area, good size pool not too cold. Lots of sitting areas with shade. I highly recommend this hotel. Good coffee too!!
Quite possibly the best hotel I have ever stayed at. We are traveling from Ohio and couldn’t believe the cleanliness and hospitality of this hotel. They are remodeling the hotel right now and I must say that they have done an incredible job!!
Older up scale hotel. It had a 70 style about it. Large room very nice.
The property is nice. It appears that the property is in transition from an old owner to a new one. I'm sure the property esthetics will continue to improve once changes from the transition has been finalized.
The rooms are nice and clean. However, there is no elevator. So, keep that in mind if you have heavy luggage. Also, it says breakfast is included, but it was a bagged breakfast that included a banana, granola bar and packaged danish. But, for the price I paid for the one night, I’m not complaining.
Honestly the most BEAUTIFUL hotel! The front desk was AMAZING and so helpful and the security guard was the sweetest!!! The rooms are so big and beautiful and the pool is amazing! I felt like I was at a resort to be honest. Definitely plan on staying again in the near future!
Friendly Staff. Modern amenities
I loved that the room was cool when we walked in. Normally rooms are stuffy....very clean!
spacious room
Great staff, clean rooms, great pool area. I will stay here again next time I’m in town.
This property is awesome. Location was right on. Price was great. These folks keep this property in Pristine condition. Check in and out went flawless.
Staff was great went out of there way to help.
Good hotel
Two problems: 1) I had to change rooms twice to finally get a room where the back patio sliding door would lock. This is an older building that has been remodeled nicely, but in two of the three rooms the old 60's sliding doors didn't have workable latches. Thus there is compromised security if you can't lock the back door! 2) No hot showers! In the third and final room the shower maxed out at lukewarm. I asked to take a shower in a different room. They put me in room next door but still same problem - no hot water! No maintenance person available at 7pm on a Saturday night so nothing could be done. I took a quick lukewarm shower. Asked for an adjustment to my bill. Upon checkout the front desk told me that the person who could make credit card adjustments was not in yet. They bill themselves as a boutique hotel with a nice makeover, but the place is missing the fundamentals. I do not recommend this hotel.
Outstanding customer service from the moment we walked in the door. Called for more towels and had someone at my door literally a minute later. Very clean minimalist decor, great coffee, super convenient location with every conceivable shopping option. Great spot!
The hotel was very clean, staff were very friendly. The room was very nice. Pool area was great. The only downside to our visit was the hot tub wasn’t working and that was very disappointing because I chose that hotel for their pool area.
Clean comfortable rooms
Hourglass Hotel, Ascend Hotel Collection places you within a short walk of Buck Owens Crystal Palace and within a mile (2 km) of Heart Hospital. This 173-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include refrigerators, microwaves, and free local calls. Housekeeping is available on request.
Guests of Hourglass Hotel, Ascend Hotel Collection enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
Very nice property, comfortable beds and pillows. Was quiet and with a nice swimming pool.
Very nice and clean hotel. The rooms are also clean with comfortable beds. Customer service was great, they were nice and helpful. Loved the pool area, good size pool not too cold. Lots of sitting areas with shade. I highly recommend this hotel. Good coffee too!!
Hello Jeanette,Thank you for the review and for recommending to others. We appreciate the feedback and hope to welcome you back soon.
Quite possibly the best hotel I have ever stayed at. We are traveling from Ohio and couldn’t believe the cleanliness and hospitality of this hotel. They are remodeling the hotel right now and I must say that they have done an incredible job!!
Hello Bryan,Thank you for the great review. I look forward to sharing your kind words with our hardworking staff.
Older up scale hotel. It had a 70 style about it. Large room very nice.
Hello Marble, Thank you for the review and feedback.
The property is nice. It appears that the property is in transition from an old owner to a new one. I'm sure the property esthetics will continue to improve once changes from the transition has been finalized.
Hello Tiffany, We appreciate the feedback and hope to welcome you back soon.
The rooms are nice and clean. However, there is no elevator. So, keep that in mind if you have heavy luggage. Also, it says breakfast is included, but it was a bagged breakfast that included a banana, granola bar and packaged danish. But, for the price I paid for the one night, I’m not complaining.
Hello Christina, Thank you for the review. We appreciate the feedback.
Honestly the most BEAUTIFUL hotel! The front desk was AMAZING and so helpful and the security guard was the sweetest!!! The rooms are so big and beautiful and the pool is amazing! I felt like I was at a resort to be honest. Definitely plan on staying again in the near future!
Hello Noelly, Thank you for the great review. We appreciate the feedback and look forward to welcoming you back.
Friendly Staff. Modern amenities
Hello Sebastian, Thank you for the review.
I loved that the room was cool when we walked in. Normally rooms are stuffy....very clean!
Hello Noemi, Thank you for the review. We believe in great first impressions and try to keep the A/C on in the rooms when the outside temperature is over 100.
spacious room
Hello Eric, Thank you for the review.
Hello Ryan,Thank you for the review. We appreciate the feedback to hope to welcome you back soon.