Friendly staff. Nice room
We opted for the room with a spa that was $75 more a night. The spa would not hold water, so i pulled the stopped and it would not go down to seal became there was so much hair in the drain. The tub itself was starting to crack (you could see the top coat flaking off and seeinh the 2nd layer (it was pink or beigr) of the tub. Also on the headboard of one of the beds had the words 'nasty body' written in oil or some kind of grease on it. The staff was great but paying extra for an amenity we couldn't use is a huge disappointment.
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There was a problem with the toilet in the room assigned and had to switch to a different room.
Everything great with this hotel !! Definitely I will stay again !!
The pictures that were shown online as to how the room would look was not how the room was. When we brought it up they stated that the pictures didn’t mean the room would have all those things (ex the living room area). The room also had dirty towels behind one of the couches which we took pictures of. Overall service was great but rooms weren’t as clean.
my room was fully paid and I still had to submit a 100 dollar deposit. Check in took forever for each customer as they had to explain the deposit and collect it in some manner. I feel bad for the people who had to go back out to get their car license number. The lot is supposedly secure but all of the posted treats were against guests.
My biggest concern was that this hotel was in a safe location. It was near lots of retail a food options and next to a mall, Target and a Dollar store. I brought my dog and they were great places around the perimeter of the mall where I could safely run and walk my dog. There was even a donut shop a few doors down. The room was pleasant but we were next to the business center and the front desk so the phone would go off regularly.
The receptionist when I checked in was very nice, incidentally it was the same person when I checked out 12 hours later, was still also very nice. Unfortunately, the smell of Marijuana throughout the hotel put me off, as well as the mold growing in the bathroom on the felling.
Room was reasonably clean but the carpet was all stained. Rose who checked us in was very friendly and helpful. The beds were very comfortable.
Bueno para una noche
From the outside it looked nice enough but once we got inside the condition of the carpets and the elevator was filthy. Very off putting!!! The room overall except for the carpets appeared clean but as I said the carpets in the room, halls and elevator were filthy. Even dog poop was on the carpet in the elevator. Needless to say I cannot recommend this location nor will I return here. Don’t know how they got there rating on Orbitz!!
This hotel was advertised as a non smoking hotel, but upon arrival to our room it reeked of fresh cigarettes and I immediately requested for another room. The room I was placed into was not properly cleaned. There was hair on the bathroom floor, toilet, and shower. Also, there were white stains on the sofa and arm chair, all of this made me seriously question if the room was even cleaned. Overall, I found this place disgusting and not clean.
I was charged full price on my card leaving me with not much in my account after already paying Orbitz. I was told to call my bank. Takes 3 to 7 business days to get my money. Alwats something going on during my stays. I pay for the best room for a hot tub to relax in and no rest knowing you dont have money now.
Valley Plaza Mall is a short stroll from Country Inn & Suites by Radisson, Bakersfield, CA, and other popular attractions like Camelot Park are within a few miles (5 km). This hotel has 63 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Bakersfield and also close to Golden West Casino and McMurtrey Aquatic Center.
Free continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
Guests can expect to find free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are also available.
At Country Inn & Suites by Radisson, Bakersfield, CA, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Friendly staff. Nice room
We opted for the room with a spa that was $75 more a night. The spa would not hold water, so i pulled the stopped and it would not go down to seal became there was so much hair in the drain. The tub itself was starting to crack (you could see the top coat flaking off and seeinh the 2nd layer (it was pink or beigr) of the tub. Also on the headboard of one of the beds had the words 'nasty body' written in oil or some kind of grease on it. The staff was great but paying extra for an amenity we couldn't use is a huge disappointment.
Hello April, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
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Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
There was a problem with the toilet in the room assigned and had to switch to a different room.
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.
Everything great with this hotel !! Definitely I will stay again !!
Dear kelly, We appreciate the time you took in leaving us such an awesome review. It's great to know that you liked everything about your stay. Our hard work is paid off, knowing that we have served you to your satisfaction. We hope to see you again! Sincerely,
The pictures that were shown online as to how the room would look was not how the room was. When we brought it up they stated that the pictures didn’t mean the room would have all those things (ex the living room area). The room also had dirty towels behind one of the couches which we took pictures of. Overall service was great but rooms weren’t as clean.
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inn & Suites by Radisson, Bakersfield, CA we apologize for the concerns you shared about your experience at this hotel. I have addressed the problem you had with your stay with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
my room was fully paid and I still had to submit a 100 dollar deposit. Check in took forever for each customer as they had to explain the deposit and collect it in some manner. I feel bad for the people who had to go back out to get their car license number. The lot is supposedly secure but all of the posted treats were against guests.
Dear Valued Guest, Thank you for leaving us a review. I apologize that your check in has been inconvenient. We will check for ways to improve on this process so it will be hassle-free moving forward. Sincerely,
My biggest concern was that this hotel was in a safe location. It was near lots of retail a food options and next to a mall, Target and a Dollar store. I brought my dog and they were great places around the perimeter of the mall where I could safely run and walk my dog. There was even a donut shop a few doors down. The room was pleasant but we were next to the business center and the front desk so the phone would go off regularly.
Dear Guest, Thank you for giving our hotel a perfect rating. We always prioritize the safety and comfortability of our guest so we are very happy that we made your stay wonderful. We are looking forward in sharing best moments with you again! Sincerely,
Hello Corianne, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!