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Tierra Maya Hotel Spa & Sanctuary

2.5 star property

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Photo gallery for Tierra Maya Hotel Spa & Sanctuary

Outdoor pool, sun loungers
Comfort Room | In-room safe, blackout drapes, iron/ironing board, free WiFi
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪5 min walk‬
  • Place, Fort of San Felipe
    ‪6 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪13 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room Standard

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Room Standard

  • 452 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Double Room

Double Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Bacalar

Located in Bacalar Centro, Tierra Maya Hotel Spa & Sanctuary is a leisurely stroll from popular sights such as Laguna Bacalar Ecological Park and Lake Bacalar. This 10-room hotel has an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Municipal Spa of Bacalar - 5 min walk - 0.3 miles
  • Zócalo - 6 min walk - 0.4 miles
  • Fort of San Felipe - 6 min walk - 0.4 miles
  • Laguna Bacalar Ecological Park - 13 min walk - 0.7 miles
  • Ecopark Bacalar - 18 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Mr. Taco - ‬3 min walk
  • ‪Navieros Bacalar - ‬3 min walk
  • ‪I Scream Bar - ‬5 min walk
  • ‪La Trattoria 46 - ‬4 min walk
  • ‪Mexa de Barrio - ‬5 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

Guests staying at Tierra Maya Hotel Spa & Sanctuary enjoy an outdoor pool, free WiFi in public areas, and a garden. A stay here includes free parking. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. This smoke-free hotel also has a picnic area.
40-inch flat-screen TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Espresso makers, safes, and wardrobes or closets are also available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Tierra Maya Spa Sanctuary
Tierra Maya Spa Sanctuary Bacalar
Tierra Maya Hotel Spa Sanctuary
Tierra Maya Hotel Spa Sanctuary Bacalar
Tierra Maya Spa & Sanctuary
Tierra Maya Hotel Spa & Sanctuary Hotel
Tierra Maya Hotel Spa & Sanctuary Bacalar
Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Frequently asked questions

Are free cancellation options available at Tierra Maya Hotel Spa & Sanctuary?

Tierra Maya Hotel Spa & Sanctuary offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Tierra Maya Hotel Spa & Sanctuary?

As of Jun 10, 2026, prices found for a 1-night stay for 2 adults at Tierra Maya Hotel Spa & Sanctuary on Jun 11, 2026 start from $77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Tierra Maya Hotel Spa & Sanctuary?

This hotel is situated in Bacalar Centro within a short 13-minute walk of Laguna Bacalar Ecological Park and also 14 minutes on foot from Lake Bacalar. You'll also find Municipal Spa of Bacalar and Fort of San Felipe less than a mile away.

Is there parking available at Tierra Maya Hotel Spa & Sanctuary?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Tierra Maya Hotel Spa & Sanctuary feature a casino on the premises?

No, Tierra Maya Hotel Spa & Sanctuary doesn't have a casino.

Is there an indoor pool at Tierra Maya Hotel Spa & Sanctuary?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Tierra Maya Hotel Spa & Sanctuary a good place to stay for couples?

Amenities that appeal to couples at this hotel include Netflix, a rainfall showerhead, and an espresso maker.

Are there hot tubs at Tierra Maya Hotel Spa & Sanctuary?

No, this hotel doesn't have a spa tub.

Does Tierra Maya Hotel Spa & Sanctuary have a restaurant with a breakfast menu?

No, Tierra Maya Hotel Spa & Sanctuary doesn't have a restaurant that serves breakfast.

Will Tierra Maya Hotel Spa & Sanctuary allow pets to stay for free?

No, pets aren't allowed at Tierra Maya Hotel Spa & Sanctuary though service animals are welcome.

Are there connecting rooms at Tierra Maya Hotel Spa & Sanctuary?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Tierra Maya Hotel Spa & Sanctuary?

The closest major airport to Tierra Maya Hotel Spa & Sanctuary is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.2 mi away (36 minutes by car). Another top airport is Corozal (CZH), which is around 20.3 mi away.

Are there rooms with balconies at Tierra Maya Hotel Spa & Sanctuary?

Yes, some guestrooms at Tierra Maya Hotel Spa & Sanctuary offer a patio and may feature garden views.

Tierra Maya Hotel Spa & Sanctuary Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 71 reviews
Rating 8 - Good. 17 out of 71 reviews
Rating 6 - Okay. 6 out of 71 reviews
Rating 4 - Poor. 2 out of 71 reviews
Rating 2 - Terrible. 3 out of 71 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jenna

Liked: Cleanliness
Very nice place clean and they take good care of you and your needs
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023
Verified

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

V

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Tierra Maya Hotel - gorgeous decor and garden pool

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities

Good location near centre

Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Liron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people
Stayed 1 night in Dec 2024
Verified

4/10 Poor

franz

Disliked: Staff & service, property conditions & facilities
No Channels on tv Wifi poor quality or not working it all
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
El número y dirección en la página es incorrecto está a unas calles más
Stayed 1 night in Aug 2025
Verified

6/10 Okay

JULIAN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bien las instalaciones en general, pero tuvimos mala experiencia con el personal, que no está bien capacitado y fue cero servicial.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bien ubicado, limpio, tranquilo y pudimos entrar una hora antes ya q ya estaba limpia la habitación Muy agradables todo el personal
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

blanca patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA HABITACION COMODA Y MUY BIEN SITUADO
Stayed 2 nights in Mar 2025
Verified

8/10 Good

DULCE ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar acogedor habitaciones amplias
Stayed 1 night in Feb 2025
Verified

8/10 Good

Daniela Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Aurelie

Liked: Staff & service
Disliked: Property conditions & facilities
L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, con café y agua.

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenable

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

Mads

Disliked: Staff & service, property conditions & facilities, room comfort

Dårlig balance mellem pris og kvalitet

Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

Kenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

America

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

maria magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesita un estacionamiento más cerca
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Estancia excelente, sin duda volvería.
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Edson Eory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno pero con cosas a mejorar.

Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel calme et proche du centre-ville

Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus. La literie est confortable et le personnel serviable. L’hôtel est à 5mn à pied du centre-ville de Bacalar. Une bonne adresse que je recommande.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Sophie

Bien juste prévoir de l’anti moustique 😉
Stayed 1 night in Nov 2024

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