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Casa Zazil

2.5 star property

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Photo gallery for Casa Zazil

Interior
Property entrance
Exterior detail
Reception
Front of property - evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 26 X 17 y 19, Col.Gonzalo Guerrero, Bacalar, QROO, 77930
  • Place, Fort of San Felipe
    ‪16 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪17 min walk‬
  • Place, Municipal Spa of Bacalar
    ‪3 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪34 min drive‬

Room options

View all photos for Comfort Quadruple Room

In-room safe, desk, laptop workspace, free WiFi

Comfort Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1335 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Comfort Quadruple Room, 1 Bedroom

In-room safe, desk, laptop workspace, free WiFi

Comfort Quadruple Room, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 1334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Comfort Double Room

Comfort Double Room | In-room safe, desk, laptop workspace, free WiFi

Comfort Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Bacalar

Casa Zazil places you within a mile (2 km) of popular attractions like Laguna Bacalar Ecological Park and Lake Bacalar. This 3-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.

What's nearby

  • Fort of San Felipe - 16 min walk - 0.9 miles
  • Zócalo - 16 min walk - 0.9 miles
  • Laguna Bacalar Ecological Park - 17 min walk - 0.9 miles
  • Lake Bacalar - 2 min drive - 1.4 miles
  • Municipal Spa of Bacalar - 3 min drive - 1.1 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Las Marquesitas - ‬8 min walk
  • ‪Taqueria Chepe - ‬1 min walk
  • ‪Taqueria El Socio - ‬14 min walk
  • ‪El Pejelagarto - ‬14 min walk
  • ‪Wingman - ‬13 min walk

About this property

Casa Zazil

At Casa Zazil, guests have access to free WiFi in public areas, coffee in a common area, and a terrace. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include ceiling fans, safes, and desks.

Similar properties

Exterior
Casa Aakal Lagoon Front
Bacalar
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
8.6 out of 10, Excellent, 331 reviews
$97 nightly
The price is $120
Jun 30 - Jul 1
Total with taxes and fees
Casa Aakal Lagoon Front

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: MXN 150 for adults and MXN 150 for children
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 150 for adults and MXN 150 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa Zazil Hotel Bacalar
Casa Zazil Hotel
Casa Zazil Bacalar
Casa Zazil Hotel
Casa Zazil Bacalar
Casa Zazil Hotel Bacalar

Frequently asked questions

Is a free cancellation option available at Casa Zazil?

Casa Zazil provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Casa Zazil?

As of Jun 18, 2026, prices found for a 1-night stay for 2 adults at Casa Zazil on Jul 18, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Casa Zazil?

This hotel is located in Bacalar, a short 16-minute walk from Laguna Bacalar Ecological Park and also 16 minutes on foot from Lake Bacalar. You'll also find Fort of San Felipe and Zócalo less than a mile away.

Is parking available on site at Casa Zazil?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Casa Zazil feature a casino?

No, Casa Zazil doesn't have a casino.

Will I find an indoor pool at Casa Zazil?

No, there is no indoor pool at this hotel.

Is Casa Zazil a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a 24-hour front desk plus some guestrooms include a city view and free WiFi.

Are there hot tubs at Casa Zazil?

No, there isn't a spa tub at this hotel.

Does Casa Zazil feature a restaurant that includes a breakfast menu?

Casa Zazil offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Will Casa Zazil allow pets to stay free of charge?

No, pets aren't allowed at Casa Zazil.

Are there connecting rooms at Casa Zazil?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Casa Zazil?

The closest major airport to Casa Zazil is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.9 mi away (36 minutes by car). Another top airport is Corozal (CZH), which is around 20.8 mi away.

Are there rooms with balconies that I can book at Casa Zazil?

No, you won't find guestrooms with balconies at Casa Zazil.

Casa Zazil Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 82 reviews
Rating 8 - Good. 13 out of 82 reviews
Rating 6 - Okay. 0 out of 82 reviews
Rating 4 - Poor. 0 out of 82 reviews
Rating 2 - Terrible. 4 out of 82 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Khadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay, worth the money.

Very basic, but it was clean and good service at check in. Breakfast was included and was very good! Will definitely return if ever in the area.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice stay at Casa Zazil. We were travelling with my family and our host was fantastic.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

João

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking monitored by camera. Nice decoration. Attention to detail. Hot shower. The owner/staff is very friendly goes above and beyond. Breakfast was the highlight: they don't have a buffet, instead they cook for you and serve in the garden. Very personal service. It's close to the highway but not far from the city center. We were positively surprised and will stay there again.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hosts, wonderful breakfast, great location

Casa Zazil is fabulous!! The owners are two sisters who take great care of guests and keep their property pristine. Every morning starts with a made to order breakfast, arranged for the specific time you would like it. In addition to the delicious meal, you get a variety of flavored waters, milks, coffee, etc. The owners share some of their favorite locations in the area and are always quick to help. Matter of fact, they made a call to my car rental place in Cancun because I couldn’t find important information in the rental contract. My family of four included two adults and a 15- and 12- year old. We all loved Casa Zazil and would absolutely return!!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marta and Carmen were WONDERFUL hosts! We managed to communicate with our poquito Spanish :) They were super helpful in providing recommendations for things to do and places to eat. They also helped us organise a private boat tour of the lake as we have very limited time due to the bus schedule to get to our next destination. They also have a great deal with a tour provider if you have time for a 1/2 day tour, much more reasonable than other online or in town. The property was only a 5 min walk to the ADO bus terminal, which was very convenient for us and only a 10min walk to the lake and restaurants. Also, the BREAKFAST, it can’t be forgotten - it was amazing!! Beautiful fruit, delicious eggs and pancakes for the kids. Homemade juices and endless coffee, was all perfect. Thank you again, we wish we had longer!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities
La atencion y está a 15 minutos del centro o la laguna
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

xavier

Liked: Cleanliness, amenities, property conditions & facilities
La habitación limpia muy cómoda. La dueña super amable! El desayuno delicioso! Excelente atención. Ampliamente recomendado.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

MIRYAM ALEJANDRA HERMOSILLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion super, muy amables, todo perfecto
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Francisco Javier

Recomendable

Excelente servicio y atención por parte de la señora Carmen
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Danke für die Gastfreundschaft!

Coole und herzensliebe Zwillingsschwestern bewirten dieses kleine aber feine Domizil! Sie sind sehr aufmerksam und geben alles für ihre Gäste! Die Zimmer sind zwar eher klein für 4 Gäste, das Frühstück und der Service dafür top!!!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La stanza era davvero pulitissima, la padrona di casa FANTASTICA! Appena arrivati ci ha informato subito su tutte le cose che era possibile fare nei dintorni e ha dato la sua disponibilità per eventuali prenotazioni con prezzi inferiori (dicendoci di chiedere prima in centro per avere la certezza); noi abbiamo chiesto e infatti abbiamo poi prenotato la gita in barca in laguna tramite lei! Il centro è raggiungibile a piedi con una passeggiata di 15 minuti, e la prima sera sera la signora è stata così carina che ci ha accompagnato per farci vedere la strada. Per colazione ti fa scegliere tra più opzioni, noi abbiamo optato per i pancake e sono stati super!! Sicuramente un posto consigliato!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

GIACOMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottima struttura. Consigliato.

Struttura recente, sopra la media. Pulitissimo, letti molto comodi, presente di piccolo frigo bar e cassaforte. Le titolari sono gentilissime, molto disponibili. Colazione super, ogni giorno cambiava menù e potevi metterti d'accordo con loro per qualsiasi esigenza o intolleranze. Posizione strategica, a dieci minuti a piedi dal centro, la zona è tranquilla si può camminare tranquillamente a piedi. Consigliatissimo!
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Piga lorenzo william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastico soggiorno!

Siamo rimasti molto soddisfatti del nostro soggiorno in questa struttura. Personale disponibile, gentile e cordiale. Camere pulite e confortevoli, con pulizia quotidiana. Colazione deliziosa con un menù ogni giorno diverso. Super!
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour à bacalar super ! Hôte très accueillante disponible et sympathique je recommande!
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

alejandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
para empesar el pernosal no tiene etica y fueron muy groseros
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr zu empfehlen

Super netter Kontakt, die Besitzerin gibt diverse Tipps für Touren. Wenn es Sprachprobleme gibt, arbeitet sie mit einer Übersetzungsapp, man muss also hier nicht unbedingt der spanischen Sprache mächtig sein. Das Frühstück ist sehr gut und wird nach Wunsch gestaltet, z. B. Pfannkuchen oder Quesadilla.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una excelente experiencia, me sentí como en casa. Las atenciones fueron espectaculares y la limpieza extraordinaria. Le recomendé a mis familiares este lugar, por la calidez de las dueñas.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención de parte del hotel nos trataron muy desde nuestra llegada nosotros viajamos en familia yo y mi esposa y nuestros hijos traemos una pequeña de 2 años y veníamos cansados del viaje y la señora Carmen muy amable nos dejó pasar a la habitación porque llegamos en la mañana también desde que llegamos nos dio precio del paseo en lancha y entradas al fuerte de bacalar que por cierto en el paseo en lancha nos cotizo el mejor precio de la zona y asta vinieron por nosotros al hotel también un buen punto a favor del hotel es que el único Oxxo que hay está a una cuadra y es 24 horas y también muy serca la terminal ADO cómo a 100 metros
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

This was a great place to stay. Martha the host was very friendly and helpful. We had a great time in Bacalar.
Stayed 3 nights in Jun 2022
Verified

8/10 Good

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt hotel

Skønt ophold, men ejeren talte kun spansk. Der var rent, pænt og skøn morgenmad.
Stayed 3 nights in Jan 2022
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very sweet little hotel. It’s quite new with modern touches in the room that provide nice ambiance. Super immaculate, the beds and pillows are very comfortable and the linens are good quality. The room is large with lots of space to hang clothes and store luggage. Lots of hot water and good pressure in the shower. There’s a nice little outdoor courtyard where breakfast is served. We stayed three nights and were served three different and very tasty breakfast meals. The hotel is operated by a lovely family who go out of their way to make your stay enjoyable.
Stayed 3 nights in Jan 2022
Verified

10/10 Excellent

Elvia Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Es un hotel pequeño atendido por unas gemelas muy atentas y especiales, súper recomendado!!!
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seguro que regreso a Casa Zazil🏠

Muy recomendable este pequeño lugar súper cómodo, las encargadas Martha y Carmen , son muy amables y los desayunos que hacen son completos, deliciosos y diferentes cada mañana . Y hay muchos lugares cerca de allí si necesitas comprar algo y transporte, no falta dada. Y además ellas Te dan mucha información para sugerir a donde ir , yo volvería al mismo lugar a hospedarme a Casa Zazil , si regreso a ese hermoso lugar de Bacaiar, son muy amables y serviciales y muy limpio todo, recomendado al 100 %
Hermosa decoración y muy limpia y amplia la habitación incluye un mini refri y tiene un dispersador en baño con shampo y acondicionador y jabón líquido para cuerpo en tres partes Me pareció muy buena idea así no hay que estar cambiando las botellita
Muy iluminada y fresca
Camas dobles y muy cómodas las almohadas también y Y también afuera Donde se toma el desayuno el patio está muy bonito y tranquilo y se disfruta mucho a los ricos desayunos A la hora que tú se los pidas y te lo sirven recién hechos y calientitos .
Stayed 4 nights in Nov 2021
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with super friendly host and a very tasty self made breakfast. We got really good local recommendations and throughly enjoyed our stay in Bacalar. Muchas Gracias Marta, nos encanto!
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Blanca Estela

Excelente
Stayed 1 night in Oct 2021