Staff was EXTREMELY RUDE! Put me in a handicapped room & said it’s because I used a 3rd party to book my room, so I get what I get. They could’ve cared less. When I asked to switch rooms, they said there were none available. Oh yeah... AND the room was next door to staff area & NOISY, early in morning. I’m guessing cause they were arriving at work.
Fast check in. Super clean room. Very comfortable bed and pillows. Front desk assistant, Jubalis helped me get a few things printed before I left.
Vent nice hotel, very clean. Staff is nice and friendly, location is great close distance to lake and hiking trails highly recommend!
Clean. large rooms, comfortable beds, convenient location
property was very comfortable, clean, and was very clean.
Very nice and clean property - close to many restaurants and things to do
Just ok and very loud.wish the staff could be more helpful. But very busy the weekend we visited.
This property is in an Excellent location, it's brand new and is visually pleasing. However, it was the nastiest smelling place I have ever stayed - and that says a lot considering I once stayed in a hotel that had remaining damage from a hurricane! Lobby smelled odd, lot of smoke smell and then something else. Hallway on the second floor (where my room was located) smelled of SEWAGE, strongly. The room itself had a strong, sickly sweet odor that was nauseating - I did inform the front desk about it, but nothing was done. I febreezed that room like crazy, it helped at first, only to have the ac kick on and discover that was where most of the disgusting odor was coming from. I Highly suggest they hire a plumber to check out what's causing that smell, was definitely strongest by the Ice Machine. Will never stay here again.
Very clean and convenient to stores and restaurants.
Very helpful and nice staff. Didn’t have any issues at all with my stay.
Very clean and nice hotel. Close to the Oasis. Good free breakfast.
Located in Grandview Hills within 2 miles (3 km) of Lake Travis, Holiday Inn Express & Suites Austin NW - Four Points, an IHG Hotel is within a few miles (5 km) of Hippie Hollow. This 82-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:30 AM.
Holiday Inn Express & Suites Austin NW - Four Points, an IHG Hotel's 82 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Other standard amenities include free local calls, safes, and ironing boards.
Guests staying at Holiday Inn Express & Suites Austin NW - Four Points, an IHG Hotel enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Staff was EXTREMELY RUDE! Put me in a handicapped room & said it’s because I used a 3rd party to book my room, so I get what I get. They could’ve cared less. When I asked to switch rooms, they said there were none available. Oh yeah... AND the room was next door to staff area & NOISY, early in morning. I’m guessing cause they were arriving at work.
Thank you for staying with us! Have a wonderful week!
Fast check in. Super clean room. Very comfortable bed and pillows. Front desk assistant, Jubalis helped me get a few things printed before I left.
Vent nice hotel, very clean. Staff is nice and friendly, location is great close distance to lake and hiking trails highly recommend!
Clean. large rooms, comfortable beds, convenient location
property was very comfortable, clean, and was very clean.
Very nice and clean property - close to many restaurants and things to do
Just ok and very loud.wish the staff could be more helpful. But very busy the weekend we visited.
We apologize if your stay was anything but perfect. We are going to work on that matter to improve our guest experience! We hope that you would stay again with us so we can make things right with you. Have a Wonderful day