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HYATT house Austin/Arboretum

3.0 out of 5.0

Recent guest reviews

Minimal staff. Called front office & no one answered for 30 minutes. What if there's emergency? Other than that, location & room size is great

RACISM IS STILL VERY MUCH REAL. I am disappointed and very displeased.

Yes. For the pricepoint, this was a great stay. The rooms and hotel condition were fantastic as well as the staff. The area where it lacks is in Amenities (i.e. no gym, small pool, no hot tub). We didn't need any of those things since we spent most of our time downtown Austin or at the Domain. Great city.

I arrived at the hotel at 9:30 pm only to find out the hotel was doing renovation work and had made arrangements for me to stay at a lower priced hotel. The Hyatt never called to make me aware of the change and I will probably never see the difference in cost between what I paid the Hyatt (through Orbitz) and the lower cost paid by Hyatt to the second hotel. This was very poor customer service and I do not plan to stay at the Hyatt at this location again.

Room was very clean and comfortable. Kitchenette, large sitting area- sofa, large shower, and a walk in closet

I really enjoyed my time there at one of the suites in the Hyatt house. the room was spacious, comfy, accommodating, and had everything you needed for your time there. Staff was patience, kind, friendly, and helpful. I am really satisfied.

Awesome! This was my second time visiting Austin & this was my hotel of choice!!! Complementary breakfast, the room had a full kitchen, walking shower....everything I wanted. I will definitely be back!!

Good service, great location, room confort for a good price.

staff was very very nice, room was spacious, included breafast was great! they also offered waters, gatorade and snacks for sxsw goers' which was a huge plus!

All of the staff was friendly and helpful. My daughter was in town for an audition and the staff sent her a gift bag and card signed by the staff wishing her luck at her audition. The room was very comfortable and clean. We loved our stay.

When we checked in and checked out, the employee at the desk did not appear professional and called my wife and me Guys at least five or six times. So, he said after we told him our names: Welcome, guys. He also looked like a janitor or handy man with his pony tail wagging in the wind. He kept us waiting three or four minutes when we arrived while he was talking with a staff member, not recognizing us or saying he would be with us in a minute. Rude! We have stayed at this hotel on a number of occasions over the years, and the rooms are ok but the staff has been much more professional. The breakfast was good. Depending on the circumstances, I may not recommend this hotel.

The pool area was very nice. The breakfast buffet was also good although the seating is limited. The rooms are a nice size with a well equipped kitchen.

overall great hotel.. they are reconstruction .. and my hotel smelled a little smokey.. the breakfast was great and the overal room experience was awesome. Felt like an apartment

I stayed at the tail end of a hotel remodel. Had difficulty finding the office but once checked in all was fine-great staff, very clean great location!

Good stay, great staff. ********************************************************************************************

We stayed in the Arboritum area and the Hyatt House was our 4th choice, as all other hotels were booked. The hotel was under renovation so it was very difficult to find and entrance and the front desk. (It was actually in a first floor room). The normal breakfast layout was make shift in a first floor room as well. The staff was very nice and wanted to make sure we were comfortable during construction. I think they did the best they could under the circumstances but maybe they should have disclosed that the hotel was being re-habbed. The price was very good.

It was a nice hotel to spend time in with a separate living room area. We felt comfortable and enjoyed relaxing. Will definitely be back again :)

The hotel was very conveniently located in the beautiful arboretum area not far from the Domain Shopping area and even closer to the Gateway Mall and movie theatre. The hotel itself was clean and quiet and very nice. The ONLY disappointment is that they say they have a whirlpool but I understand it is no longer available. The pool is smaller than the picture reveals and there are only three lounger chairs available. Several simple chairs and tables but only three loungers for laying in the sun. However, it was clean and towels and grills are available. The staff was extraordinarily kind and the breakfast was very nice.

I stay here almost twice a month. It's close to UT's North Austin research center. Sometimes I use the shuttle service the hotel provides. Free happy hour with snacks. Hot breakfast in the morning is included. So it the newspaper. Say hi to Javier at the front desk!

Went over the long weekend with the kids. We had a 1 bedroom king suite. Was comfy and nice. Some of the towels were kinda yellow looking. Pool area was small but fun the for the kids. The location was great, right off the highway and close to many things including lots of shops and restaurants, and not too far from downtown Austin. Free breakfast and free wifi was great! room had a TV and DVD player as well as a full kitchette! maybe not as nice as a regular hyatt place hotel but more homey and nice to have those free perks. would stay again.

10001 N Capital Of Texas Hwy Austin TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

HYATT house Austin/Arboretum is located 1.7 mi (2.7 km) from The Domain and within a 10-minute drive of St. David's North Austin Medical Center. This 136-room, 3-star aparthotel has free breakfast, an outdoor pool, and a 24-hour fitness center. Also close to this Austin aparthotel are North Cross Mall and Norris Conference Centers.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 9:30 AM. Explore the aparthotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 136 air-conditioned apartments feature kitchens and space to spread out with sitting areas. 47-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. IPod docks, coffee makers, and free local calls are also standard.


Property features

Guests staying at HYATT house Austin/Arboretum enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and a computer station.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Executive Suite, 2 Double Beds

Full 2 | Sleeps 6

Studio Suite, Accessible

King 1 | Sleeps 4

Guest reviews for HYATT house Austin/Arboretum

Everyone (9) Couples (13) Business (9) Family (22) Other (7) Friends (1)
4

nice size

Everyone

Minimal staff. Called front office & no one answered for 30 minutes. What if there's emergency? Other than that, location & room size is great

By on Jul 4, 2017

Review comment responded on Jul 6, 2017

Thank you for taking time to review our hotel and I appreciate the feedback provided. I certainly apologize for the time involved in answering the phone and will certainly follow up to ensure this does not occur in the future. In the event of an emergency, please dial 911. Thank you for choosing us and we look forward for your return. Bryan

1
Everyone

RACISM IS STILL VERY MUCH REAL. I am disappointed and very displeased.

By , from austin, tx on Jun 27, 2017

Review comment responded on Jul 1, 2017

Thank you for reviewing our hotel. I was surprised to read your feedback and would welcome a discussion to help me follow up. Please contact me at the hotel should you want to discuss further. Thank you. Bryan Heintz General Manager

4
Everyone

Yes. For the pricepoint, this was a great stay. The rooms and hotel condition were fantastic as well as the staff. The area where it lacks is in Amenities (i.e. no gym, small pool, no hot tub). We didn't need any of those things since we spent most of our time downtown Austin or at the Domain. Great city.

By on Jan 30, 2017

Review comment responded on Feb 3, 2017

Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay. I sincerely appreciate the kind feedback regarding the rooms, condition and staff and will certainly post your comments for the staff to review. We look forward for your return in the future. Bryan

2

poor customer service

Everyone

I arrived at the hotel at 9:30 pm only to find out the hotel was doing renovation work and had made arrangements for me to stay at a lower priced hotel. The Hyatt never called to make me aware of the change and I will probably never see the difference in cost between what I paid the Hyatt (through Orbitz) and the lower cost paid by Hyatt to the second hotel. This was very poor customer service and I do not plan to stay at the Hyatt at this location again.

By on Jan 12, 2017

Review comment responded on Jan 16, 2017

Thank you for taking time to review our hotel on Expedia. I sincerely apologize that we could not accommodate you in a room at the hotel the evening of your arrival. It is our only hope that you provide us with another opportunity to regain your loyalty.

5

extremely large kitchenette

Everyone

Room was very clean and comfortable. Kitchenette, large sitting area- sofa, large shower, and a walk in closet

By , from f on Nov 2, 2016

Review comment responded on Nov 4, 2016

Thank you for reviewing our hotel on Expedia. I was glad to see that you enjoyed your stay and look forward for your return. Bryan

5

beautiful suite!!!!

Everyone

I really enjoyed my time there at one of the suites in the Hyatt house. the room was spacious, comfy, accommodating, and had everything you needed for your time there. Staff was patience, kind, friendly, and helpful. I am really satisfied.

By , from Houston, TX on Oct 17, 2016

Review comment responded on Oct 20, 2016

Thank you for choosing the Hyatt house Austin Arboretum and taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay and will certainly pass along your kind comments for our staff to review. We look forward for your return. Bryan

5
Everyone

Awesome! This was my second time visiting Austin & this was my hotel of choice!!! Complementary breakfast, the room had a full kitchen, walking shower....everything I wanted. I will definitely be back!!

By on Sep 27, 2016

Review comment responded on Sep 29, 2016

Thank you for taking time to review our hotel on Expedia. I was happy to see that you enjoyed your stay and will post for our staff to review. We look forward for your return to the Hyatt house Austin in the future. Bryan

5

good price. excellent service!!

Everyone

Good service, great location, room confort for a good price.

By , from Panama City, Panama on Sep 15, 2016

Review comment responded on Sep 17, 2016

Thank you for reviewing our hotel. I was glad to see you enjoyed your stay and will certainly post your feedback for our staff to review. We look forward for your return. Bryan

4

decent price and easy location

Everyone

staff was very very nice, room was spacious, included breafast was great! they also offered waters, gatorade and snacks for sxsw goers' which was a huge plus!

By on Mar 18, 2016

Review comment responded on Mar 20, 2016

Thank you for taking time to review our hotel on Expedia. I was glad to see you enjoyed the breakfast and service received and sincerely apologize for the sheets. Thank you for your business and we look forward to your return. Bryan

5

our trip

Families

All of the staff was friendly and helpful. My daughter was in town for an audition and the staff sent her a gift bag and card signed by the staff wishing her luck at her audition. The room was very comfortable and clean. We loved our stay.

By on Nov 16, 2015