Sleep Inn2.0 out of 5.0
Recent guest reviews
I stay at this hotel at-least once a month. I've never had any major issues while staying here for the past three years. They are going through a renovation (though I'm not inconvenienced) and the place is looking on the up and up. I hear the whole hotel will be completely renovated within the next 6 months. The staff is great and the hotel is amazing for the value. HIGHLY RECOMMEND !!!!
This hotel is right off the exit and was fairly easy to find. It's in short driving distances to great shops and restaurants and even though the interstate is nearby, it was very quiet. My room was adequate for a weekend stay but the hallway carpets do need considerable updating at it is stained in almost every place. When walking down the halls, it's noticeably distracting The room carpets need some attention as well. Upon entering my room, I immediately noticed crumbs and various odds and ends of paper, etc between the beds and night stands, under the desk and in corners. The small bathroom had cracked and stained tiles and there was hair on the floor and inside of the shower. This particular room only had a shower and the shower floor was extremely slippery. The beds and pillows were amazingly comfortable and the decor was tasteful. Microwaves and mini fridges come standard with these rooms, which is always a plus, but my fridge had a very unpleasant odor to it as if it hadn't been opened and cleaned in a while. My plastic water and soda bottles took on this smell so there was no way I was putting my food in it. Their towels felt brand new and were very soft and fluffy and their front desk/housekeeping staff were always courteous and extremely helpful. Despite the cleanliness issues I encountered, I will surely consider this hotel when I return to the area, but the managers/owners need to give their dedicated staff a hotel to be proud of.
Hotel is really bad...strangest bathroom I've ever seen in a hotel. Shower was tiny and no tub. Bathroom door was a pocket door and it didn't close, so we had to use the bathroom off the lobby sometimes. Floors are filthy and room is old and dingy.
Hotel is older basic. But everything works well, except the TV is difficult to figure out the channels. So if you are looking for a room small but works . It would be cramped for a family. If you don't watch TV and you don't drink coffee. This is the place for you.
Damp smelling room. Breakfast I could barely stomach. Carpets stained. Orange juice from machine, mostly water. Sausage tasted like plastic. I will never stay here again. I wouldn't stay here again if it were free, and I have been all over the world. I am not picky.
On Friday, May 12, my husband, son, and I arrived at the Augusta location around 7:00 p.m. I let the lady at the desk we were there to check-in. She told me we weren't in the system. She asked me if I had an email confirmation. I pulled the email up on my phone and showed her the information. Her response was "I need a confirmation number." I showed her the booking number, the reservation number. She kept saying "Our confirmation numbers don't start with a 1." She also kept saying that it would be in an email. I searched my inbox for other emails, but only had the one. She said "No, it comes in an email, like Gmail or Yahoo." I said "I'm showing you my email." I started to get frustrated because she wasn't offering any type of help. She just kept responding with basically zero assistance. I asked her what I needed to do to fix this. She said I could call Booking.com. So I spent about 15 minutes on hold with Booking.com before I got them to resend my confirmation email. The numbers were exactly the same, so she continued to tell me that she couldn't check me in because we weren't in the system. I asked her what we needed to do to fix this again and she told me she could call her manager. All this time, I had a one-year old who had spent most of the day in the car traveling that just wanted to eat and go to bed. She called her manager who amazingly responded with exactly the same response. No "I'm sorry," no "Let's see how we can fix this." Absolutely no offer of assistance EVER in this process. I stood there, showing her my email saying that I had an email that says I have a reservation for a room and needed a place to stay that night. I asked if she had any king rooms available, to which she responded that she had ten. I said "Okay, can you just honor the price that I have on this email and just rebook the room?" She asked me what the price was. I said "$169.32." She relayed the message from her manager who said that I (the customer!) would have to call Booking.com, have them fax over the price I was given when I reserved the room three days earlier, and then fax over a cancellation of that reservation. I said "If I have a reservation, then why can't I check in?" There was no response to that. The manager then said that there was nothing she could do for me because the confirmation number wasn't one from their system. I said "So you're telling me that I'm ready to give you $170 to stay here for two nights and you're going to let me walk out the door?" And instead of responding, she literally walked away from me. She left me standing at the desk and went in the back to continue her conversation with her ridiculously unhelpful manager. So, I got back on the phone with Booking.com and was on hold for 20 minutes. The front desk clerk came back out when her phone rang again about 10 minutes into my wait and it was obviously her manager. Right in front of me, she said "Yeah... she's still here. I don't know what she's going to do. I tried all the numbers." So, having worked in a multitude of customer service situations and knowing that sometimes you have to think outside of the box, I asked "Can you just give me a king room and I'll deal with Booking.com on my own later?" She said "Yes." I said "How much is it?" She said "For two nights, it would be $169.32." I said "Are you kidding me? That's exactly the price I asked you to match for me half an hour ago." She said to my husband, "I thought she wanted to do it through Booking.com." Which makes absolutely no sense. I wanted a room, the room that I reserved, and a place to stay. When we got home, I emailed the Choice Hotel guest relations address to let them know how dissatisfied I was with the service I received. A week went by... no response. I emailed again... no response. I sent a Facebook message to the Choice Hotels Facebook page... no response. A week later, I put "Seriously, no response?" The social media manager emailed me to let me know my message had been forwarded to the local franchise owner in Augusta and I would receive a response in 72 hours. Guess what? Seventy-two hours passed and I got no response. I messaged her back. She said that the local franchise owner had DECIDED not to respond to me. And I would receive 5,000 Choice bonus points for my trouble. I accepted and was told I'd receive a letter in the mail and an email setting up my account. Guess what? NOTHING. Having said ALL of this for the last 2 months of this place, the room wasn't awful. The floor was a little sticky to the bottom of our shoes, and the bathroom pocket door didn't work well. Otherwise, it was not a terrible room. Not a great room, but not terrible. If they had at all remedied this situation for me, I'd stay there again.
Booked this while traveling and needed a place to sleep for the night. Checked in around 1:00 am and had a great nights sleep. Bed and pillows were very comfortable, a great value for an overnight stay.
Booked this hotel last minute during a trip in town for a wedding. Our first room was a little smokey but they had no problems with moving us to another one. Clean room, comfortable bed, large shower, a great value overall. Breakfast could've had a bigger variety but it was okay. Not too far from a lot of restaurants and things to do.
I had enjoyed my stay here... Very Helpful and wonderful staff .. I will be returning.. Amy was very knowledgeable of the city and gave me a lot of good choice to do while I stay here. See you in September.. QB Bowling Let Roll
Good: Room was nice sized, clean and with a very comfortable bed. Very pleasant front desk staff. They really cared. Bad: lack of communication at the desk at checkin, Our quiet room we had requested had a jackhammer going outside of it, lack of hot water one morning. No eggs for the last 20 min of breakfast. Good: brought these issues to the attention of the staff at checkout and response was excellent.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 92 reviews