Sleep Inn2.0 out of 5.0
Recent guest reviews
Damp smelling room. Breakfast I could barely stomach. Carpets stained. Orange juice from machine, mostly water. Sausage tasted like plastic. I will never stay here again. I wouldn't stay here again if it were free, and I have been all over the world. I am not picky.
On Friday, May 12, my husband, son, and I arrived at the Augusta location around 7:00 p.m. I let the lady at the desk we were there to check-in. She told me we weren't in the system. She asked me if I had an email confirmation. I pulled the email up on my phone and showed her the information. Her response was "I need a confirmation number." I showed her the booking number, the reservation number. She kept saying "Our confirmation numbers don't start with a 1." She also kept saying that it would be in an email. I searched my inbox for other emails, but only had the one. She said "No, it comes in an email, like Gmail or Yahoo." I said "I'm showing you my email." I started to get frustrated because she wasn't offering any type of help. She just kept responding with basically zero assistance. I asked her what I needed to do to fix this. She said I could call Booking.com. So I spent about 15 minutes on hold with Booking.com before I got them to resend my confirmation email. The numbers were exactly the same, so she continued to tell me that she couldn't check me in because we weren't in the system. I asked her what we needed to do to fix this again and she told me she could call her manager. All this time, I had a one-year old who had spent most of the day in the car traveling that just wanted to eat and go to bed. She called her manager who amazingly responded with exactly the same response. No "I'm sorry," no "Let's see how we can fix this." Absolutely no offer of assistance EVER in this process. I stood there, showing her my email saying that I had an email that says I have a reservation for a room and needed a place to stay that night. I asked if she had any king rooms available, to which she responded that she had ten. I said "Okay, can you just honor the price that I have on this email and just rebook the room?" She asked me what the price was. I said "$169.32." She relayed the message from her manager who said that I (the customer!) would have to call Booking.com, have them fax over the price I was given when I reserved the room three days earlier, and then fax over a cancellation of that reservation. I said "If I have a reservation, then why can't I check in?" There was no response to that. The manager then said that there was nothing she could do for me because the confirmation number wasn't one from their system. I said "So you're telling me that I'm ready to give you $170 to stay here for two nights and you're going to let me walk out the door?" And instead of responding, she literally walked away from me. She left me standing at the desk and went in the back to continue her conversation with her ridiculously unhelpful manager. So, I got back on the phone with Booking.com and was on hold for 20 minutes. The front desk clerk came back out when her phone rang again about 10 minutes into my wait and it was obviously her manager. Right in front of me, she said "Yeah... she's still here. I don't know what she's going to do. I tried all the numbers." So, having worked in a multitude of customer service situations and knowing that sometimes you have to think outside of the box, I asked "Can you just give me a king room and I'll deal with Booking.com on my own later?" She said "Yes." I said "How much is it?" She said "For two nights, it would be $169.32." I said "Are you kidding me? That's exactly the price I asked you to match for me half an hour ago." She said to my husband, "I thought she wanted to do it through Booking.com." Which makes absolutely no sense. I wanted a room, the room that I reserved, and a place to stay. When we got home, I emailed the Choice Hotel guest relations address to let them know how dissatisfied I was with the service I received. A week went by... no response. I emailed again... no response. I sent a Facebook message to the Choice Hotels Facebook page... no response. A week later, I put "Seriously, no response?" The social media manager emailed me to let me know my message had been forwarded to the local franchise owner in Augusta and I would receive a response in 72 hours. Guess what? Seventy-two hours passed and I got no response. I messaged her back. She said that the local franchise owner had DECIDED not to respond to me. And I would receive 5,000 Choice bonus points for my trouble. I accepted and was told I'd receive a letter in the mail and an email setting up my account. Guess what? NOTHING. Having said ALL of this for the last 2 months of this place, the room wasn't awful. The floor was a little sticky to the bottom of our shoes, and the bathroom pocket door didn't work well. Otherwise, it was not a terrible room. Not a great room, but not terrible. If they had at all remedied this situation for me, I'd stay there again.
Booked this while traveling and needed a place to sleep for the night. Checked in around 1:00 am and had a great nights sleep. Bed and pillows were very comfortable, a great value for an overnight stay.
Booked this hotel last minute during a trip in town for a wedding. Our first room was a little smokey but they had no problems with moving us to another one. Clean room, comfortable bed, large shower, a great value overall. Breakfast could've had a bigger variety but it was okay. Not too far from a lot of restaurants and things to do.
I had enjoyed my stay here... Very Helpful and wonderful staff .. I will be returning.. Amy was very knowledgeable of the city and gave me a lot of good choice to do while I stay here. See you in September.. QB Bowling Let Roll
Good: Room was nice sized, clean and with a very comfortable bed. Very pleasant front desk staff. They really cared. Bad: lack of communication at the desk at checkin, Our quiet room we had requested had a jackhammer going outside of it, lack of hot water one morning. No eggs for the last 20 min of breakfast. Good: brought these issues to the attention of the staff at checkout and response was excellent.
Nice clean and spacious room. Good shower. Good breakfast with fresh fruit and eggs and sossages. Good neighbourhood when you came by car. A lot of restaurants at driving distance. 10 minute drive to riverwalk.
Booked a room in early February for 1 night during Masters practice round. Paid over $400 for the room but when we arrived in early April, price had dropped to $250/room but since we were required to prepay in Feb., we were obligated for the initial price. The staff at check in were not friendly and did not inform us of breakfast or the availability of a shuttle. We went and had drinks and then dinner and came back to the hotel to watch the second half of the NCAA championship game. The cable TV was not working and we were informed that the tornado knocked out their cable. Fact is, there were no tornado touchdowns and the 3 places we visited prior to coming back to the hotel all had working cable TV. I asked for a partial refund since they were not providing the services I had paid for but the manager refused. Breakfast the next day was below average. Extremely expensive place for the quality of the hotel.
This hotel is undergoing renovations. Painters started on the exterior of the building outside our room at 7:30 am. After painting is complete inside, they need to do a deep cleaning. Carpet edges and transition from carpet to tile has a build up of debris. Room was comfortable.
Had to come to Augusta for work and every time I come I stay here at the Sleep Inn. They have wonderful staff and are always polite. The room was in excellent condition and was very clean. I really enjoy the free breakfast they serve every morning. It's not a lot but it is good. I plan on staying here every time I have to come to the area.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Sleep Inn places you 2.4 mi (3.8 km) from Augusta National Golf Club. This 82-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Augusta State University is also close to this Augusta hotel.
Start your day off right with a free hot/cold buffet breakfast.
All 82 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and ironing boards.
Sleep Inn features an outdoor pool, free WiFi in public areas, and a meeting room. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Reviews from Trip Advisor
46% of guests recommend this hotelTotal of 88 reviews