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The Ritz-Carlton, Philadelphia

5.0 star property
Luxury hotel with a full-service spa, 7-minute walk to Reading Terminal Market

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Philadelphia

Lobby
Exterior
Children's activities
View from property
Breakfast, lunch, dinner served; Latin American cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Ten Avenue of the Arts, Philadelphia, PA, 19102
  • Place, City Hall
    ‪2 min walk‬
  • Place, Pennsylvania Convention Center
    ‪6 min walk‬
  • Place, Rittenhouse Square
    ‪8 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 815 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 Double Bed

  • 320 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Double Beds

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Luxury Suite, 1 Bedroom

  • 900 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Double Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Suite, 1 Bedroom

  • City view
  • 815 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Lounge

Club Room, 1 King Bed

  • City view
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 815 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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Front of property

The Franklin on Rittenhouse, A Boutique Hotel

Center City
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
9.2 out of 10, Wonderful, 1,002 reviews
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The price is $177
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Total with taxes and fees
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About the neighborhood

Philadelphia

Located in Center City, The Ritz-Carlton, Philadelphia is within a 10-minute walk of popular sights such as Reading Terminal Market and Rittenhouse Square. This 301-room, 5-star hotel has a restaurant, a full-service spa, and a 24-hour gym.

What's nearby

  • City Hall - 2 min walk - 0.1 miles
  • Pennsylvania Convention Center - 6 min walk - 0.4 miles
  • Reading Terminal Market - 6 min walk - 0.4 miles
  • Thomas Jefferson University Hospital - 6 min walk - 0.4 miles
  • Rittenhouse Square - 8 min walk - 0.5 miles

Getting around

  • Philadelphia, PA (ZFV-30th Street Rail Station) - 3 min drive
  • City Hall Station - 3 min walk
  • Philadelphia Intl. Airport (PHL) - 24 min drive

Restaurants

  • ‪Barcade - ‬2 min walk
  • ‪La Colombe Coffee Roasters - ‬2 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪McGillin's Olde Ale House - ‬3 min walk
  • ‪The Capital Grille - ‬1 min walk

About this property

The Ritz-Carlton, Philadelphia

Luxury hotel with a full-service spa, 7-minute walk to Reading Terminal Market
Guests staying at The Ritz-Carlton, Philadelphia enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 70 per night. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include meeting rooms, a conference center, and a business center.
49-inch flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets and down comforters ensure a restful night. Sitting areas, minibars, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Richel D’Ambria Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 70 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; USD 4 to 35 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Aqimreo

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar in bathtub (33 inches high)
  • Grab bar near toilet (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay
  • Dogs only
  • Pet weight must not exceed 30 lbs per pet
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 4.00 to 35.00 per person
  • Fee for in-room wireless internet: USD 12.00 per day (rates may vary)
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.
Property Registration Number 314863

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Philadelphia Ritz-Carlton
Ritz-Carlton Hotel Philadelphia
Ritz-Carlton Philadelphia
Ritz-Carlton Philadelphia Hotel
The Ritz Carlton, Philadelphia
The Ritz-Carlton, Philadelphia Hotel
The Ritz-Carlton, Philadelphia Philadelphia
The Ritz-Carlton, Philadelphia Hotel Philadelphia

Frequently asked questions

Are free cancellation options available at The Ritz-Carlton, Philadelphia?

The Ritz-Carlton, Philadelphia offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at The Ritz-Carlton, Philadelphia?

As of Jan 30, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Philadelphia on Feb 22, 2026 start from $316.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of The Ritz-Carlton, Philadelphia?

This hotel is situated in Center City within a 10-minute walk of Reading Terminal Market and Rittenhouse Square. You'll also find Lincoln Financial Field and Xfinity Mobile Arena within a short drive.

Will I be able to park at The Ritz-Carlton, Philadelphia?

Yes, valet parking is offered for USD 70 per night with in/out privileges. Electric car charging is also available for guests.

Is there a spa at The Ritz-Carlton, Philadelphia?

Richel D’Ambria Spa is the hotel's spa and services include Swedish massages, hot stone massages, and couples treatments.

Does The Ritz-Carlton, Philadelphia feature a casino at the property?

No, The Ritz-Carlton, Philadelphia doesn't have a casino.

Will I find an indoor pool at The Ritz-Carlton, Philadelphia?

No, there is no indoor pool at this hotel.

Is The Ritz-Carlton, Philadelphia good for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at The Ritz-Carlton, Philadelphia?

No, this hotel doesn't have a spa tub.

Does The Ritz-Carlton, Philadelphia have a restaurant with a breakfast menu?

Yes, The Ritz-Carlton, Philadelphia serves a cooked-to-order breakfast for a surcharge each morning at Aqimreo.

Does The Ritz-Carlton, Philadelphia allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Ritz-Carlton, Philadelphia for a fee of USD 150.00 per accommodation, per stay.

Are there connecting rooms at The Ritz-Carlton, Philadelphia?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Ritz-Carlton, Philadelphia?

The closest major airport to The Ritz-Carlton, Philadelphia is Philadelphia Intl. Airport (PHL), which is 10.1 mi away (24 minutes by car). Another top airport is Philadelphia, PA (PNE-Northeast Philadelphia), which is located 15 mi away (35-minute drive).

Are there rooms with balconies at The Ritz-Carlton, Philadelphia?

No, there aren't any guestrooms with balconies at The Ritz-Carlton, Philadelphia.

Does The Ritz-Carlton, Philadelphia have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at The Ritz-Carlton, Philadelphia.

The Ritz-Carlton, Philadelphia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1000 reviews
Rating 8 - Good. 179 out of 1000 reviews
Rating 6 - Okay. 105 out of 1000 reviews
Rating 4 - Poor. 64 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Always an amazing time , the staff goes above and beyond to make it a special time
Stayed 1 night in Jan 2026

10/10 Excellent

Clifton

Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

4/10 Poor

Christopher

Stayed 1 night in Oct 2025

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Oct 2025

10/10 Excellent

Deana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service was excellent. I ordered breakfast to arrive between 9-9:15am. It came at 8:58am and it was fresh and hot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lori

Stayed 4 nights in Oct 2025

2/10 Terrible

Ana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience. We went for one night to attend a concert and chose the Ritz-Carlton because we wanted a comfortable, high-quality stay. It was a family trip, and our previous experiences at other Ritz-Carlton hotels had always been great. Unfortunately, this time it was the complete opposite. We were given a room on the 23rd floor, and when we arrived, there was a small fridge literally lying on the floor, hair in the shower and around the toilet area, and stained sheets. I went down to the front desk and spoke with a very kind lady who apologized and moved us to the 16th floor, also giving us a $100 credit. But when we got to the new room, the bathtub again had hair in several places. I went back downstairs, and all I got were more apologies. After coming back to the room no cleaning was done and bathroom was left the same not properly cleaned When we were leaving, they offered to request our car from the valet, but we had to wait over 25 minutes for it to arrive. The hotel lobby looks nice, but the facilities are old and the cleanliness is terrible. It’s not what you expect when you pay for a Ritz-Carlton. We stayed at the one in Orlando back in July, and from the moment we arrived, the service was amazing, they even welcomed us with champagne or your choice of water. The place was spotless and the service outstanding. Sadly, I don’t recommend this one
Stayed 1 night in Oct 2025

6/10 Okay

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was not that clean. The HVAC vent in the room and in the closet were dusty, and there was dust on the closet door that prohibited us from using the supplies that were in the closet. There was also a clanking noise that could be heard in the wall throughout our entire stay. This hindered our sleeping greatly. We also noticed a stain on the lower sheet that goes over the boxspring. It was visible when we walked into the room.Our hotel phones in the room did not work properly when we tried to order room service. The customer service was very friendly, and the food in the restaurant downstairs was very good. We had multiple breakfasts and dinners downstairs and they were all wonderful. Overall, we were disappointed with this being a five star hotel, and the cleanliness of our room. We expected more.
Stayed 3 nights in Oct 2025

10/10 Excellent

Niven, Cambridge

Stayed 1 night in Oct 2025

2/10 Terrible

Shahin

Business traveler
Liked: Cleanliness
Disliked: Staff & service
I was really disappointed to see that the hotel charges $18 per night for Wi-Fi. In all my years of traveling around the world and staying at many luxury hotels, this is the first time I’ve encountered such a policy. It felt outdated and unnecessary, especially considering that even budget hotels now offer complimentary Wi-Fi as a basic amenity. What surprised me most is that this is the Ritz-Carlton, a brand known for exceptional service and attention to detail. A charge like this creates a negative impression and makes guests feel nickel-and-dimed rather than valued. It genuinely affected my overall experience and left a bad taste after what could have been a pleasant stay. Unfortunately, because of this, I don’t plan to stay at the Ritz again. When guests pay premium rates, small gestures like complimentary Wi-Fi make a big difference in how the experience feels.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

grant

Disliked: Staff & service

NO REFUNDS FOR CANCELATION

Wife had Covid and hotel refused to refund my cancelation.
Stayed 1 night in Sep 2025

10/10 Excellent

Mandana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Michael A, Pasco

Traveled with partner
Worst Ritz I’ve stayed at. Super loud, next door and street racers.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Philly stay!

Beautiful and grand lobby. Welcoming staff. Great breakfast and hotel bar. Lovely room with all the amenities.
Stayed 2 nights in Aug 2025

10/10 Excellent

John Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Stayed 2 nights in Aug 2025

10/10 Excellent

Xiao

Stayed 2 nights in Aug 2025

10/10 Excellent

Llewellyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Jewleitt, Kailua Kona

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. Got in late from traveling and I didn’t expect to walk into a smoke room with smoky wet dirty stinky pillows. The room smelt smoky and moldy. The bathtub was dirty. I would honestly love a refund. I’m also a Marriot member and haven’t experienced this before and when I spend a lot of money I expect a clean room. Especially traveling with two toddlers.
Stayed 1 night in Aug 2025

10/10 Excellent

Mannan

Stayed 1 night in Jul 2025

10/10 Excellent

Aimee, Secane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated our 1 year wedding anniversary at the Ritz for 2 nights and it was amazing. Perfect. The check in process was quick and Bettina was so friendly. The lobby is gorgeous with a restaurant (open til 11pm)and bar open til 1am. Our deluxe king room was so nice with a city view. The location is perfect and we could walk to so many restaurants. This hotel is located right next to city hall, across the street from capital grill and McCormick and Shmicks. We were about a block from Del Friscos and maybe 2 blocks to El Vez. These restaurants are all popular dinner spots in Philly. Stay here! The property is so clean and the staff is so friendly. Nick the bartender was amazing and the doormen are so great as well. Hope to be back soon!
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a weekend family outing!

Incredibly beautiful but also comfortable hotel, convenient to everything downtown and train station. Excellent bar. Valet parking is pricey but in line with what you’d expect to pay at a Ritz.
Stayed 1 night in Aug 2025

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