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Mercure Auckland Queen Street

3.5 star property

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Photo gallery for Mercure Auckland Queen Street

Exterior
Exterior
Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace
Exterior
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
500 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Sky Tower
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(43 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(7 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Auckland

Located in Auckland Central Business District, Mercure Auckland Queen Street is adjacent to Queen Street Shopping District and within a 5-minute walk of other popular sights like University of Auckland. This 3.5-star hotel has 96 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 miles
  • University of Auckland - 2 min walk - 0.1 miles
  • Auckland Town Hall - 7 min walk - 0.4 miles
  • Sky Tower - 13 min walk - 0.7 miles
  • SkyCity Casino - 13 min walk - 0.7 miles

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Eight Restaurant at Cordis, Auckland - ‬2 min walk
  • ‪Fat Puku's Smashed Burgers Queen Street - ‬1 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Chadam - ‬3 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk

About this property

Mercure Auckland Queen Street

At Mercure Auckland Queen Street, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for NZD 35 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a business center and a banquet hall.
50-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Coffee makers, phones, and desks are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite self parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Are free cancellation options available at Mercure Auckland Queen Street?

Mercure Auckland Queen Street provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Auckland Queen Street?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on Apr 26, 2026 start from $94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Mercure Auckland Queen Street?

This hotel is situated in Auckland Central Business District within a short 14-minute walk of Sky Tower and also 15 minutes on foot from SkyCity Casino. You'll also find Princes Wharf and Auckland Ferry Terminal within a short drive.

Is there parking available at Mercure Auckland Queen Street?

Yes, secured parking is offered for NZD 35 per day. You'll find a max of 10 spaces per unit.

Does Mercure Auckland Queen Street have a casino on the premises?

No, Mercure Auckland Queen Street doesn't have a casino.

Will I find an indoor pool at Mercure Auckland Queen Street?

No, there is no indoor pool at this hotel.

Is Mercure Auckland Queen Street good for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and a smart TV as well as a restaurant.

Are there hot tubs at Mercure Auckland Queen Street?

No, this hotel doesn't have a spa tub.

Does Mercure Auckland Queen Street feature a restaurant that includes a breakfast menu?

Yes, Mercure Auckland Queen Street serves continental breakfast for a surcharge each morning at Lone Star.

Will Mercure Auckland Queen Street allow pets to stay free of charge?

No, pets aren't allowed at Mercure Auckland Queen Street.

Are there connecting rooms at Mercure Auckland Queen Street?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Mercure Auckland Queen Street?

The closest major airport to Mercure Auckland Queen Street is Auckland Intl. Airport (AKL), which is 16.2 mi away (26 minutes by car).

Are there rooms with balconies at Mercure Auckland Queen Street?

Yes, some guestrooms at Mercure Auckland Queen Street offer a balcony.

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 289 out of 510 reviews
Rating 8 - Good. 160 out of 510 reviews
Rating 6 - Okay. 40 out of 510 reviews
Rating 4 - Poor. 12 out of 510 reviews
Rating 2 - Terrible. 9 out of 510 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight
Stayed 1 night in Jan 2026

10/10 Excellent

Mignon

Liked: Cleanliness, staff & service, amenities
Clean, good location
Stayed 1 night in Jan 2026

10/10 Excellent

Kelly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had such a great stay here. The room was pretty tiny for 4 of us but it was very comfortable and actually the bathroom was really nice. The place was super clean, they came in and made our beds and gave us fresh towels every day. The breakfast was delightful, the lady who runs the front of house at the breakfast is brilliant. The location is perfect for exploring Auckland, there’s loads in a short walk away from the hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeff, Lajitas

Stayed 1 night in Jan 2026

10/10 Excellent

Erin

Stayed 1 night in Jan 2026

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city. Comfy bed, well appointed room, and close to everything around. The car park is a little cramped but worth it to have such convenient parking. The only negative was that our room wasn't ready at check in time. We didn’t really mind having to walk around for a while, but it would have been nice if we had received recognition of this (e.g., a free drink at the bar while we waited or a small discount on our parking).
Stayed 1 night in Jan 2026

10/10 Excellent

Maria Corazon Cordero, Wellington

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly clean. I didn't expect the bathroom would that spacious and modern. Closer to K Road. Staff very accommodating and friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless and staff extremely friendly. Only 2 issues.. no body wash in the dispenser and no parking available, despite being told it should not be an issue for us. Breakfast was just Ok.. was not hot and things like backn and sausages cit into 3rds to eke out. Would stay at the hotel again but grab a fresh breakfast in the city
Stayed 1 night in Dec 2025

8/10 Good

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very small and dark though so knocked off a star
Stayed 3 nights in Dec 2025

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy room. Everything you needed (except maybe a shower cap would have been fantastic). It was very busy at reception due to being one of the busiest nights of the year, but staff handled it well and were very friendly, efficient and helpful. Perfect location and carparking insite (for a fee).
Stayed 1 night in Dec 2025

8/10 Good

Shankar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything good. Found a wallet from previous guest stay in the room, housekeeping din't pick that up before we checked in. Staff good except the Front Desk staff with long hair. Very condesending and needs to check his attitude if he wants a career in the hospitality industry.
Stayed 3 nights in Dec 2025

8/10 Good

Violie

Stayed 3 nights in Dec 2025

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, amenities
Clean room, excellent staff, good location
Stayed 3 nights in Dec 2025

10/10 Excellent

Lesley

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very quick and easy. Check in staff very helpful and polite.
Stayed 1 night in Dec 2025

2/10 Terrible

Wesaal

Did not have breakfast
Stayed 4 nights in Dec 2025

8/10 Good

Sebo

Liked: Cleanliness, property conditions & facilities
Room clean, staff supportive and helpful. Limited car park and very inconvenient way of going in and out of car park
Stayed 1 night in Dec 2025

10/10 Excellent

Gavin

Stayed 1 night in Dec 2025

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and great room with a really nice view. Would definitely stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Darwyyn

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and the staff were very helpful when the outlets in the room had an issue. The location is also pretty convenient to the CBD and the hotel had a nice breakfast.
Stayed 3 nights in Oct 2025

10/10 Excellent

Elle-Louise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, central and helpful staff!
Stayed 6 nights in Aug 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel staff were excellent and the room was clean, comfortable and quiet.
Stayed 2 nights in Nov 2025

8/10 Good

Richard

Stayed 3 nights in Nov 2025

10/10 Excellent

Marko

Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had tickets this weekend for the Otherwise Festival on K Road. The Mercure was 500 meters away from where we needed to be. We were too late requesting parking in the building but they helped with parking right next door in a Wilsons car park. The food at the Lonestar next door was yummy, and the room was quiet despite a very loud festival happening just up the road. The staff could be a little friendlier, but they were very helpful. The Mercure is truly value for money.
Stayed 1 night in Nov 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Nov 2025

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