Four Points by Sheraton Auckland

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Photo gallery for Four Points by Sheraton Auckland

Serves lunch and dinner
Suite, 1 King Bed | View from property
Terrace/patio
Lobby
Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
396 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(18 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • 387 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Studio, 1 King Bed, City View (Balcony)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 539 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 968 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Room, 1 King Bed, Tower

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Auckland

Located in Auckland Central Business District, Four Points by Sheraton Auckland is within a 5-minute walk of University of Auckland and within 15 minutes of other popular attractions like Sky Tower. This 255-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 miles
  • Auckland Town Hall - 2 min walk - 0.1 miles
  • University of Auckland - 3 min walk - 0.2 miles
  • Sky Tower - 8 min walk - 0.5 miles
  • SkyCity Casino - 8 min walk - 0.5 miles

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Queen’s Head - ‬1 min walk
  • ‪Kangnam Station - ‬2 min walk
  • ‪The Churchill Auckland - ‬1 min walk
  • ‪Q Theatre - ‬1 min walk
  • ‪Tropeiro Grill - ‬1 min walk

About this property

Four Points by Sheraton Auckland

Four Points by Sheraton Auckland features a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for NZD 60 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and express check-out.
43-inch TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for NZD 60.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

Are free cancellation options available at Four Points by Sheraton Auckland?

Four Points by Sheraton Auckland offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on Jun 1, 2026 start from $116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Four Points by Sheraton Auckland?

This hotel is situated in Auckland Central Business District within a 10-minute walk of Sky Tower and SkyCity Casino. You'll also find Auckland Ferry Terminal and Spark Arena within a short drive.

Is parking available on site at Four Points by Sheraton Auckland?

Yes, secured valet parking is offered for NZD 60 per night with in/out privileges. Though parking is available on request, an electric car charging station is also available.

Does Four Points by Sheraton Auckland have luxury amenities?

Yes, some luxury features of this hotel include a restaurant, 24-hour room service, and a bar/lounge.

Does Four Points by Sheraton Auckland feature a casino on the premises?

No, Four Points by Sheraton Auckland doesn't have a casino.

Is there an indoor pool at Four Points by Sheraton Auckland?

No, there is no indoor pool at this hotel.

Is Four Points by Sheraton Auckland good for couples?

Amenities that appeal to couples at this hotel include 24-hour room service, premium bedding, and a minibar.

Are there hot tubs at Four Points by Sheraton Auckland?

No, this hotel doesn't have a spa tub.

Does Four Points by Sheraton Auckland have a restaurant that serves breakfast?

Yes, Four Points by Sheraton Auckland serves buffet breakfast for a surcharge each morning at Queen's Head Bar & Eatery.

Will Four Points by Sheraton Auckland allow pets to stay free of charge?

No, pets aren't allowed at Four Points by Sheraton Auckland though service animals are welcome.

Are there connecting rooms at Four Points by Sheraton Auckland?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Four Points by Sheraton Auckland?

The closest major airport to Four Points by Sheraton Auckland is Auckland Intl. Airport (AKL), which is 16.6 mi away (26 minutes by car).

Are there rooms with balconies that I can book at Four Points by Sheraton Auckland?

Yes, some guestrooms at Four Points by Sheraton Auckland offer a furnished balcony and may feature city views.

Does Four Points by Sheraton Auckland offer wedding services?

Take advantage of the wedding venue at Four Points by Sheraton Auckland if you plan to say "I do" during your trip.

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 522 out of 860 reviews
Rating 8 - Good. 239 out of 860 reviews
Rating 6 - Okay. 63 out of 860 reviews
Rating 4 - Poor. 23 out of 860 reviews
Rating 2 - Terrible. 13 out of 860 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Beautiful bathroom and staff was extremely friendly and helpful.
Stayed 7 nights in Feb 2026

6/10 Okay

L A

Liked: Cleanliness, amenities
Disliked: Staff & service
Room was OK. Staff member was difficult to deal and obstructive. She made the checkin experience stressful.
Stayed 1 night in Feb 2026

10/10 Excellent

Tamra

Stayed 2 nights in Jan 2026

10/10 Excellent

Suzanne, Mercer Island

Stayed 3 nights in Feb 2026

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel in Auckland. The room was very clean and had some really awesome views of the Sky Tower via big floor to ceiling windows. The staff was very friendly. The hotel is in a convenient location within walking distance of tons of great places to eat. We parked in the nearby Civic Car Park for a great price, but they do have some parking for pick-off and drop-off. We would definitely consider staying here again!
Stayed 1 night in Feb 2026

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean, got a handicapped room but wasn’t needed - it was ok - shower curtain was dirty on the bottom. Restaurant was good. Everyone was helpful. Would definitely recommend and stay there again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location and fab room
Stayed 1 night in Jan 2026

10/10 Excellent

James Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing- friendly and helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Really good value hotel. Room was nice, rooftop bar superb and breakfast fantastic. Great location too.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lianne

Super friendly helpful staff, good breakfast very clean property
Stayed 1 night in Feb 2026

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very good but some of the light controllers were in unusual places. Staff were excellent and helpful. Location was good with a good mix of eating places. Bus service to the port area close by.
Stayed 1 night in Jan 2026

8/10 Good

Rudyard Jeremy

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
A Quest hotel masquerading as a Sheraton. Clean. Good water pressure in the shower. Oddly insane TV, maybe the slowest UI known to man and feverishly wants you to set an alarm with a really high default volume. Location is fine, at the point of Queen St just before it gets too steep to walk up. Sadly Auckland has let itself go so you might not want to leave your room. There is a water filter by the lift. The bed is comfortable and pillows fine. The room included 3 instant coffees, 3 sugars, 3 teas. 6 little milks and two cups. 1 tooth brush/soap/shower cap… couldn’t figure out if the room was for one or two people. The bathroom had two barn style doors. The main one didn’t work, it was broken so couldn’t be closed. The other one was entirely pointless. Please hotels, use a door like an adult. The bathroom soap did smell like the adult version of Lynx Africa. Was standing by the tv barefoot and found a nail woven into the carpet. There is no way a cleaner didn’t notice that rusty nail while vacuuming. Otherwise the place was pleasantly spotless, the glass shower door sparkling. Check in staff were efficient but not very warm. We did not try any of the food places in the hotel. The food places always had an older crowd (think walking frames), they looked happy. The hotel gym was well stocked with equipment and clean. Even had free apples available. The hotel was fine for a night or two but not overly memorable.
Stayed 2 nights in Jan 2026

10/10 Excellent

Peter, Auckland

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable clean room and easy check in/out
Stayed 1 night in Jan 2026

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Lovely staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Patrick, Manly

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2026

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities
We like it very much
Stayed 2 nights in Jan 2026

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 2 nights in Jan 2026

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Wonderful, attentive staff, great restaurant, beautiful room
Stayed 1 night in Jan 2026

10/10 Excellent

Thwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely professional and accommodating.
Stayed 3 nights in Jan 2026

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room, excellent helpful staff and great restaurant on site
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities and walking distance to City Centre.
Stayed 2 nights in Jan 2026

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were all very helpful and responsive. Great location. Buffet breakfast was a challenge; staff were rushing to keep up with restocking foods. I had to wait forty minutes for an omelet after asking staff four time. When it arrived it was excellent.
Stayed 1 night in Jan 2026

10/10 Excellent

Denis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. Thank you.
Stayed 6 nights in Dec 2025

8/10 Good

Natasha Anna

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room Lovely staff
Stayed 1 night in Jan 2026

10/10 Excellent

Priscilla

Stayed 6 nights in Dec 2025