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Four Points by Sheraton Auckland

4.5 star property

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Photo gallery for Four Points by Sheraton Auckland

Serves lunch and dinner
Lobby
Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Terrace/patio
Suite, 1 King Bed | View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
396 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(59 reviews)
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(17 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • 387 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

View from room

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View (Balcony)

Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, City View (Balcony)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 539 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 968 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Auckland

Located in Auckland Central Business District, Four Points by Sheraton Auckland is within a 5-minute walk of University of Auckland and within 15 minutes of other popular attractions like Sky Tower. This 255-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 miles
  • Auckland Town Hall - 2 min walk - 0.1 miles
  • University of Auckland - 3 min walk - 0.2 miles
  • Sky Tower - 8 min walk - 0.5 miles
  • SkyCity Casino - 8 min walk - 0.5 miles

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Q Theatre - ‬1 min walk
  • ‪Queen’s Head - ‬1 min walk
  • ‪The Churchill Auckland - ‬1 min walk
  • ‪Tanuki Sushi & Sake Bar - ‬1 min walk
  • ‪Tropeiro Grill - ‬1 min walk

About this property

Four Points by Sheraton Auckland

Four Points by Sheraton Auckland features a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for NZD 60 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and express check-out.
43-inch TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for NZD 60.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

Are free cancellation options available at Four Points by Sheraton Auckland?

Four Points by Sheraton Auckland offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of Feb 21, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on Mar 22, 2026 start from $191.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Four Points by Sheraton Auckland?

This hotel is situated in Auckland Central Business District within a 10-minute walk of Sky Tower and SkyCity Casino. You'll also find Queens Wharf and Auckland Ferry Terminal less than a mile away.

Will I be able to park at Four Points by Sheraton Auckland?

Yes, secured valet parking is offered for NZD 60 per night with in/out privileges. Though parking is available on request, electric car charging is also available.

Does Four Points by Sheraton Auckland feature a casino on the premises?

No, Four Points by Sheraton Auckland doesn't have a casino.

Is there an indoor pool at Four Points by Sheraton Auckland?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Four Points by Sheraton Auckland?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and premium bedding.

Are there hot tubs at Four Points by Sheraton Auckland?

No, this hotel doesn't have a spa tub.

Does Four Points by Sheraton Auckland have a restaurant that serves breakfast?

Yes, Four Points by Sheraton Auckland serves buffet breakfast for a surcharge each morning at Queen's Head Bar & Eatery.

Will Four Points by Sheraton Auckland allow pets to stay free of charge?

No, pets aren't allowed at Four Points by Sheraton Auckland though service animals are welcome.

Does Four Points by Sheraton Auckland have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Four Points by Sheraton Auckland?

The closest major airport to Four Points by Sheraton Auckland is Auckland Intl. Airport (AKL), which is 16.6 mi away (26 minutes by car).

Are there rooms with balconies at Four Points by Sheraton Auckland?

Yes, some guestrooms at Four Points by Sheraton Auckland offer a furnished balcony and may feature city views.

Does Four Points by Sheraton Auckland offer wedding services?

Take advantage of the wedding venue at Four Points by Sheraton Auckland if you plan to say "I do" during your trip.

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 489 out of 815 reviews
Rating 8 - Good. 231 out of 815 reviews
Rating 6 - Okay. 61 out of 815 reviews
Rating 4 - Poor. 22 out of 815 reviews
Rating 2 - Terrible. 12 out of 815 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and tidy. Jake on reception was very welcoming and chatty. The Churchill Bar was a good place for a few drinks.
Stayed 1 night in Nov 2025

10/10 Excellent

Ngahuia

All staff were professional and welcoming. We enjoyed our stay. Transport by bus were near by and shop
Stayed 2 nights in Nov 2025

10/10 Excellent

Sam

Stayed 1 night in Nov 2025

6/10 Okay

Meafou

Liked: Amenities
No complimentary water tea or coffee. Enquire at front desk and they promised to deliver to my room but never arrived.
Stayed 3 nights in Nov 2025

8/10 Good

Jim

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in convenient CBD location
Stayed 1 night in Nov 2025

8/10 Good

Rebecca Jane, Cobbitty

Liked: Cleanliness, property conditions & facilities
Room was very quiet and clean. Breakfast buffet was a little disappointing with not alot of options, and luke warm food. The air con in my room wasnt working very well and there were no staff available the first day to fix, after my 3rd call about it i was offered a new room by the manager. Location of the hotel was very central and convenient. The cost of parking onsite was was too expensive if you were staying several nights like us.
Stayed 4 nights in Nov 2025

8/10 Good

Lance

Traveled with partner
Liked: Cleanliness
Clean and tidy staff were polite and helpfull
Stayed 2 nights in Nov 2025

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, central. Only small complaint is I couldn’t access room service menu due to issues with the app. I would stay here again
Stayed 2 nights in Oct 2025

8/10 Good

Ivan

Stayed 1 night in Nov 2025

10/10 Excellent

Robyn, austral

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean modern room. Staff were very friendly and helpful. Only disappointing thing was the buffet breakfast hot food in the bain maries was all cold no matter what time we ate there.
Stayed 4 nights in Oct 2025

10/10 Excellent

Anuya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, best pizza and kumara fries for room service. Great breakast . Only downside we didnt stay longer
Waffles for brekkie!
Great location
Best åizza and fries for room service
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Very impressive service by all the staff we encountered. Central location which was ideal for us. Well appointed hotel, comfortable and all amenities provided. Highly recommend
Stayed 3 nights in Sep 2025

10/10 Excellent

Bronwyn

Stayed 3 nights in Sep 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an enjoyable stay
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for visiting the Art Gallery, Museum, access to motorways . Staff were great and the parking at the hotel made life simple
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a great view of Auckland. Staff were very friendly, attentive and always had a smile.
Stayed 7 nights in Sep 2025

10/10 Excellent

Jo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accomodation
Stayed 1 night in Aug 2025

10/10 Excellent

Agnieszka

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kala, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a regular room, 3 adults with two queen beds. The room was large. I had asked for a shower chair and informed during booking that I will bring suction grab bars. After 3 days, the shower chair did not materialize. I was told the hotel could not get one. We moved to the smaller accessible room ( one leg amputee ). The housekeeping staff did not place sufficient towels either they forgot towels or milk, or coffee or something. The stuff to make coffee or tea were old. We stayed for a week. Front desk staff were excellent. Overall excellent place.
Stayed 6 nights in Aug 2025

10/10 Excellent

reuben

Stayed 2 nights in Aug 2025

6/10 Okay

Antony

Stayed 1 night in Aug 2025

10/10 Excellent

Mohit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2025

6/10 Okay

Amit

Stayed 2 nights in Aug 2025

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