I called ahead to ask if it would be okay to check in late, as my flight was getting in late. The hotel assured me that late check in would be fine, that it would be no problem; there is a phone to use for late check ins, that I could call when I got there and someone would help me check in. Well, I got dropped off by the uber, called the extension on the phone, and was told that it was too late to check in and there was nothing they could do. I was left stranded outside, in an unfamiliar city, with no place to stay. They have been uncooperative with a refund request. Extremely unsafe situation and extremely unsatisfied.