Extended Stay America - Atlanta - Vinings2.5 out of 5.0
Recent guest reviews
I was coldly greeted at check in. The employee never smiled or made eye contact. I signed up for 20% off through the company's Extended Perks program which I was told I'd get at checkout. I had to kill a roach in the bathroom my first day and there was food in the fridge from a previous guest stay. The hotel smells old and feels like a bad nursing home or something. At checkout I was told the manager would have to take the 20% off my bill and the employee would leave it for him/her to do. I've now checked my account and been charged full price so I have to now get in touch with the manager to resolve my billing issue that should have just been handled upfront in the first place. I won't stay here again and I recommend you don't either. The only thing good about it is the location.
Hotel seems older or has a lot of visitor traffic. Deep carpet and room cleaning should be done. Linens were clean, but old. Television was small and blurry screen. Sofa bed linens, dishes, utensils, and pool towels were held behind front desk and we had to ask for them as needed. Room is not cleaned each day, we even had to bring down our garbage. Great location, walking distance to grocery store, pharmacy and restaurants. Check-in clerks were very nice and greeted us each day.
Mr. Tony and Mr. Shomari were very friendly and addressed any concerns I had. Rooms were nice. Only issue I have is that the breakfast should have more beverage options. The location is very convenient, travel one exit up and you'll find all the restaurants and shops you need.
We arrived in Atlanta early and thought we might be able to check into this hotel early. When we called the hotel if our room was ready we were told yes the room was ready. We then asked if we could check in early, We were told yes we could check in but it would cost us $25.00. There is no way I am paying to check in early. We went out for lunch and then did some errands, We returned to the hotel at 2:30 pm. We still could not check in unless we paid $25.00. When we returned at 3pm we could final check in. The beds were comfortable. The next morning I asked where the ice machine was. I was told there was no ice machine. What kind of hotel doesn't have an ice machine. I can assure you I will NEVER stay at another Extended Stay Hotel again.
Great overall service. I would definetiely stay again. The room was nice however I do wish it was not right off of the elevator. Very cleanly great location great staff. They made sure I had a great stay
I will say you all to, STAY AWAY AMERICA. Rooms are not at all good, in sake of free breakfast they only have muffins and nutri bars. Poor wi-fi service, stinking room, whole environment is bad. It was terrible experience for me, i changed the hotel in 2 days.
I was very disappointed after entering room 202. As soon as I opened the door I was met with a very musty, dank and closed in wet moldy smell. I turned on the Ac to see if that would help and it didn't. I immediately returned to the front desk and asked to have my room switched because of the odor and the clerk looked into his computer and responded that he had no more rooms available and the best that he could do was to give me Febreze to spray and he placed a bottle onto the counter. I told him that it definitely wouldn't work for me because I couldn't stand the smell and my son has allergies as well as asthma so we wouldn't be staying. I went to the room and picked up my suitcase, dropped off the keys and asked for a statement showing what time I checked in and out. I also asked him to check out the smell which I'm sure he did not. He wasn't very helpful at all.
Hotel staff is wonderful and accommodating, and their rooms are extremely clean and fresh!! Grab and Go breakfast was perfect and I stayed for 2 weeks so having the full kitchen really helped with being able to get some real food instead of having to eat out for every meal every day! I will be back to this hotel anytime that I come to Atlanta and I will always recommend this property to anyone I know or meet that tells me they are traveling to Atlanta! Oh and I forgot that it is close to the new Atlanta Braves Stadium!
.I received excellent customer service from day one. Very organized, helpful and friendly staff. Mr Tony, Rio and Shomari is the BOMB. Great location fro shopping. I will stay there again in the near future.
We had to find a long term hotel while we moved to Marietta and chose this one. The staff went above and beyond to assist us and the location was perfectly place between my wife's new employer and our new home. The only bad thing was that the room was in the small side. A plus was that it was Pet Friendly...a needed perk for our family. Worth a stay here and...they have a pool!
- Free continental breakfast
- Free WiFi in rooms and public areas
- Fitness center
- Laundry facilities
Located in Cobb Galleria within 2 miles (3 km) of Cumberland Mall, Extended Stay America - Atlanta - Vinings is within a few miles (5 km) of Cobb Energy Performing Arts Centre. This 98-room hotel has conveniences like free breakfast, free in-room WiFi, and a fitness center. SunTrust Park is also 2.4 mi (3.9 km) away.
Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 98 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
At Extended Stay America - Atlanta - Vinings, guests have access to a fitness center, free WiFi in public areas, and a seasonal outdoor pool. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 79 reviews