Extended Stay America - Atlanta - Perimeter - Crestline

Long wait to check in and malfunctioning keys. Staff could be more polite and considerate.

My hotel experience was disappointing. I reserved a King size bed (being slightly higher in price). To find out at arrival that I was assigned a Queen. When I requested to be relocated, the front desk clerk, said that she could not honor the room as Orbitz had sent the instructions to their system with a Queen rather than a King, (regardless the fact that I showed her the print out of the reservation with the King and the price of the King). As per my request the clerk called a manager and they were both extremely unprofessional and rude to finally find out the real reason they could not honor my reservation was because they were fully booked. They literally said, “If you have a problem deal with Orbitz not with us. This is your fault for not reserving directly with us.” I am still unsure what troubled me most, but I believe their lack of customer service and professionalism was the most uncomfortable part. Breakfast is a bit misleading word for that hotel, for me coffee and muffins is not exactly breakfast. I wish that disclosure would have been made. Definitely not a place that I would recommend and would rather pay a bit more to have a more pleasant traveling experience.

Front desk staff was great!! Towels in rooms were a little dingy.

The facilities were clean and nice. The room was clean. Nice iron.

We arrived from CA at 12 and had to pay $25 for early check in. As soon as we used the toilet, it backed up and waited over 35 mins. then had to walk down and ask for a plunger that never got brought up. Stephanie was nice enough to come up and fix this problem. She also came in our room after we left and delivered complimentary toothpaste after I asked if they had any. Check out day, I noticed my bra I left on the hook behind the bathroom door was missing, so called down and asked if it was accidentally taken since a towel was over it and I suspected whoever brought fresh towels took it. The lady at the front desk said she'd check but that no one should have been in my room since this was only a 2 night stay. I assured her my bed had been made and fresh towels were brought in on Sun. Anyhow, she never got back to me until I went down and checked out and to inquire about my item. She said no one from night shift found a bra in the laundry and I could speak to a manager. I didn't have time, so we left to the airport and on the way I checked my purse I had left in the room (in the closet under a sweatshirt) and my passports were missing. Thank God I didn't leave my wallet. Anyhow, I called the hotel and reported this to Sade, a manager who told me she'd check the key log, investigate, and file a report/ claim.

The front desk girl-- Stephanie was nice and delivered toothpaste to our room on check in day after i asked for complimentary toothpaste. Unfortunately, on day 2 my passports were taken out of my purse I left in the closet as well as a bra I had hanging on the bathroom door hook. I called the front desk and was told that no one should have been in my room. My towels were replaced and bed was made so clearly someone came in my room and helped themselves to my belongings after they tidied up the room. Unbelievable!!!

nice location close to lots of food and transportation

No hangers in the room. Not even a water glass was available unless you got the kitchen package from the front desk. Did not need the kitchen stuff but a glass would have been nice.

You get what you pay for. I wouldn’t recommend this for a female traveling alone. A lot of business men that stay here. Some men are creepy and stare at you the whole time. I returned one night, parked on the side where I had been parking to enter side door. And this man walking also into the complex followed me to my parking space and stood behind my car. I waited to see if he moved but he didn’t. So I moved and parked in the front. He watched me the whole time. After that I never felt safe again. Also, a guest told us the staff was stealing their things out their room, which was next door to mine. Very discouraging. He looked like he was drunk or on drugs so he could have been upset with the staff for whatever reason and lied. But it still didn’t sit well with me. So if you’re a male looking for a place to stay. Yeah it’s worth it. But that’s it. There is some type of patrol car driving around every so often but the office closes at 11 so if something was to happen, it’ll take a little minute for someone to respond. Ok place for the price. Room was decent. Trash was left in the fridge. You have to ask for dishes. No hand soap.

A very good value with a clean atmosphere. They welcomes my dog. And were very helpful. But the last two timrs ive used orbitz ive had over charges on my credit card. ,that ive had to get straightened out. Hotel was fine but your service has caused me grief. Dont feel i can trust it agsin.

I’m a regular traveler to Atlanta and whenever I come I stay at Crestline ESA. I have been coming here since 3 years but during my last 2 visits I came across this guy who was at the front desk. He was very rude in receiving the guests and responding to them in the front desk. No hospitality at all. 1st experience: I reserved a king bed and I was given a queen bed. I was not told at the front desk that there is no king beds available and he was giving me the queen bed. I came to know after checking in to the room. Also the room lights were not working. Came back to front desk to ask why did he give me queen bed instead on king bed which I have reserved and why didn’t he tell me before giving me the keys. His response was rude, he simply said that all other rooms were reserved. I never came across on 3 years where no one said all the rooms are reserved. When I reserved a room it means that room is on hold for my stay. Had a very heated argument there. I reserved for 6 days there but due to this I cancelled my reservation and left. 2nd Experience: This time same guy was at the front desk, same attitude. I’ve checked in after 3 pm which was the actual time for the hotel check in. Got the keys and went with all my luggage for the stay of 7 days. What I notice is that the door was open and the room was not clean by the time and I didn’t see any housekeeping staff who were there to finish there work in that room. I casually went down to ask if there was other room so I can move

This hotel is very outdated, the room was not clean at all. I would not recommend this hotel to anyone. My daughter and I arrived late and there was a mix up with our rooms, we were first given a room that was already occupied and had to wait for the night audit to finish before we were given another room. Thankfully the person who was in the room had the safety latch on the door I opened it. The front desk attendant (Ms Peace) was very nice and accommodating. She found us another room and even checked on us. She explained the mix up to the manager the next morning and I didn't have to pay for the room. I will never stay there again but would like to thank Ms Peace for her excellent customer service.

My wife and I stayed there with our 1 yr old daughter and as soon as we moved some things around we found, dust cake under everything. Our sheets smelled a little odd and the quality was very unsatisfactory. For the price I will not be going there again....... But the staff was ok

Generally speaking, not a terrible stay. Room was ok, but some typical necessities were not in room. (Towels, soap, ect.) Also not that I care personally but the hotel room phone was disconnected and not able to be used. Bed was pretty uncomfortable but clean. Staff was nice.

Very nice area, super clean, nice room amenities.

I booked a hotel with another company only to be cancelled by the hotel on the day of check in!1 Found this hotel and was very happy with the stay!!! And it was snowing!!