Astana Marriott Hotel5.0 out of 5.0
Recent guest reviews
Great location., large, comfortable room... nice swimming pool (6am to midnight) and fitness facilities (24 hours) ... excellent breakfast (cooked and continental)...good service. No complaints at all!!
On a second trip to Astana, this property remains a favorite. The hotel is located in a nice part of the city and provides excellent rooms, service, and dining options. Be sure to have dinner in the restaurant on the top floor.
Just returned last week from a three night stay at the Marriott Astana and the stay has been fantastic. The staff is very polite, speak excellent english at the front desk and F&B departments (only security guards might not speak english) and are absolutely hospitable. I'd like to highlight the both ladies working at night at the front desk, and the gentlemen who is supervisor for the spa. They have been the nicest employees Marriott can look for. The room was a decent size with comfy bedding, good pressurized shower and views to the city. The Executive Lounge in the 15th floor was also a gem as well as the lovely SPA where I spent all three nights relaxing in the pool, sauna or whirlpool after a cold day outside. It's walking distance to most of Astanas attractions like the Mosque, and also shopping nearby within 5 minutes. I'd highly recommend this place to anyone visiting Astana.
Astana is a very young city - therefore this is a very new hotel. A clear 5 star hotel, nearly up the standards of the JW Marriott brand. I recently had a 3 night stay while in Astana for business. All was fine, including a suite upgrade . . . until checkout. My colleague was already in the lobby with our corporate driver waiting outside. We were cutting it close to make a meeting. I handed the attendant my corporate Amex card, had all the usual pleasantries, was asked about the mini bar. Now, being honest, we had a late one the night before. I had little memories of getting back to the room. I was open and answered “I don’t remember”. She replies, we will need to check. At that point I explain I’m pressed for time, my driver is waiting, I’ll download the final bill from the Marriott website. No problem, but I need to leave. And she replies in a firmer tone – “sir, we must check the mini bar”. To which I reply, in a firmer (and now louder tone) “And I need to GO. NOW. GIVE ME BACK MY CREDIT CARD”. To which her older male co-worker joins in the fun and say “WE MUST CHECK THE MINI BAR. To which I reply “HAND OVER MY CREDIT CARD THIS INSTANT”. She was going to say something else, but I reached over the desk, grabbed it and walked out. Having lived in the USSR in the late 1980’s the entire scene reminded me a bit of checking out of a Soviet hotel. Marriott, I have no doubts you will reply. I don’t want points, or a refund, or anything else. I’m sure this was a one-off event. However I do suggest a little staff re-training is in order. When a customer explains his driver is waiting, that he’s late for a meeting and you already have my credit card details on file (I’m a Marriott Gold Card holder) and that I can get it the receipt from the website, a shouting match is *NOT* the proper way to handle the situation. Bill me for the entire mini-bar. I could care less. What I *DO* care about is being held up for a meeting with the Kazakhstan government. I care so much I’m willing to take the time to leave a 1 star review.
Hotel has good location in the city center. Rooms are convinient and clean. Lobby bar and Vista bar offer good selection of beverages. SPA with steam room and swimming pool. Lobby area is small. Marriot is popular among international sport teams and celebrities coming to Astana.
This is a brand new hotel, built three years ago and owned/operated by Saad Hotels. Booked a stay here for a friends wedding in the first week of 2018. Hotel was pretty much empty. Got a great prepaid rate. One of my friends wanted to share the room with me, but he landed earlier than me. I emailed Marriott but got no response. But I gave him my passport scan. When he got to the hotel, he got the royal treatment. Because I’m SPG Platinum, I was upgraded to a HUGE suite. I mean Donald Trump yuuuge. And it wasn’t the Royal Suite, which is even bigger. The problem was it only had a king bed. For 45 mins, the hotel entertained him by showing him a variety of rooms before he acquiesced to having a cot in the living room of the suite. The stay was very pleasant. The underfloor heating in the bathroom was an especially nice touch. The staff are extraordinarily nice. The only feedback I’d give is they missed a room service cycle, so we just told them in the evening and they promptly took care of it.
I often transit through Astana and stay one night, 6 to 8 times a year. I have had great difficulty in finding a hotel that has a good combination of friendly English speaking staff, clean and tidy well maintained rooms, a robust WiFi connection plus a good breakfast and evening dinning. Also I require a good airport transfer service both ways! So far, my stays in Astana (2017) have been disappointing with other hotels. However, the Marriott exceeded my expectations, in fact, I was so please with the attention to service quality and reasonable pricing, I will be regularly booking with this hotel for my 2018 trips.
Stayed here on business for a few days...staff were great! Hotel had everything I needed including a good gym, spa and pool. The rooms were signature Marriott rooms and there were plenty of English language channels which isnt always the case in Kazakshtan. The cafe restaurant in the lobby had great food and the bar/ lounge on the top floor was equally nice. The the buffet restaurant wasnt as special. There were also some nice restaurants within walking distance. Would stay here again.
One of the best places to stay while in Astana.Located in a newer built area with two shopping centers few minutes walk away.Across from the hotel is the Opera of Astana with a nice park to walk.Few very good restaurants are also close to the hotel. Hotel staff is at any time very professional and helpful. Good equiped fitness area.
Excellent hotel in great location within walking distance from most places of interest. The property is well maintained and has a pool and a SPA zone in the building. Restaurant Vista on the top floor is absolutely delicious and deserves separate praise. Good service, helpful staff. I’ve had a corner room, which was just perfect - amazing views of the city, huge bathroom, comfortable bed. On the downside the soundproofing is not very good, I could hear furniture moving in the upper room.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located within a 5-minute walk of Khan Shatyr, Astana Marriott Hotel is within a mile (2 km) of Korme Exhibition Complex. This 5-star hotel welcomes guests with 228 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. It's in central Astana and also close to Keruen and Bayterek Tower.
Enjoy a bite to eat at Aroma restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
All 228 soundproofed accommodations feature sitting areas. 94-cm LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries and bathrobes. Minibars, coffee makers, and free newspapers are also standard.
Guests of Astana Marriott Hotel have access to an indoor pool, a health club, and a spa tub. There's free parking, and an airport shuttle (available on request) for KZT 17000 per vehicle roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.
Reviews from Trip Advisor
71.0% of guests recommend this hotelTotal of 241 reviews