the hotel appears a bit tired and in need of an update.
I had two different rooms, both were dumps and dirty. Public spaces were ok but individual rooms varied quite a bit.
Multiple staff members had terrible customer service skills and this is surprising from a facility who holds events such as the X-Games, etc. I would expect more hospitality. I was actually appalled multiple times by the way they treating me and other guests.
Excellent facilities with great view and access to ski area.
Convenient comfortable bed clean and near the airport.
Close to airport and downtown. Very clean and comfortable.
Beds are comfortable, the room heater was loud and although it had a few modes, it really only had one. Loud. Staff was kind checking in. Room was neat and clean when I returned from my day.
The staff is very courteous and go out of their way to accommodate their guest, The shuttle is always available to take guest where they need to go. The drivers even wait for you if the schedule allows the time since the shuttle is on a demand schedule.
Laid back atmosphere. Great restaurant, great staff, great hot tub, great people. What a wonderful 46th birthday present to me. Can;t wait to return for some more fun. ~djmilwaukeelove (much love)
Coffe was terrible that hotel provides for free. They should buy mother brand or coffee macho
The bathroom door would not close properly and its striker was missing. The painted woodwork badly needed to be refinished.
Nice place, so far, staff very accommodating to our needs. We were staying there and leaving ou car for a week while we did a 6 day bike tour ...... they let us keep it there no problems. Also they changed our room so we’d have room to keep our bicycles in it .
The check in was smooth and the staff was very helpful. Staff provided several suggestions for dining and activities. Also, the hotel provided free shuttle services to and from town (shoutout to our driver Mag). The WiFi worked well. The lobby, restaurant and rooms were nice but the exterior of the facility could use some maintenance. Rooms felt a little dated. New carpeting would help.
Hotel was convenient to both downtown Aspen and Snowmass Village. On site BBQ restaurant was convenient and good. Bed was very comfortable.
Inn at Aspen places you next to Buttermilk Mountain and within a few miles (5 km) of other popular attractions like Aspen Highlands. This 3-star hotel has 122 rooms and welcomes guests with a bar/lounge, ski-in/ski-out access, and an outdoor pool.
At the end of the day, relax with a drink at the bar/lounge.
All 122 rooms feature balconies or patios, microwaves, and refrigerators. TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Coffee makers, free local calls, and desks are also standard.
At Inn at Aspen, guests enjoy ski-in/ski-out access, an outdoor pool, and a gym. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with concierge services, access to locker space, and securing valuables. Other amenities at this ski hotel include free WiFi in public areas, a spa tub, and conference space.
the hotel appears a bit tired and in need of an update.
I had two different rooms, both were dumps and dirty. Public spaces were ok but individual rooms varied quite a bit.
Multiple staff members had terrible customer service skills and this is surprising from a facility who holds events such as the X-Games, etc. I would expect more hospitality. I was actually appalled multiple times by the way they treating me and other guests.
Thanks for the review!
Thanks for the review!
Excellent facilities with great view and access to ski area.
Thanks for the great review! We hope you enjoyed your time in Aspen
Convenient comfortable bed clean and near the airport.
Thank you for your comment. Yes, we are convenient to the airport, and we are the only property where you can walk out our back doors to ski Buttermilk or hike or bike these trails. I hope you enjoy your stay.
Thank you for the review!
Thank you for the review!
Thank you for the review!
Hello Jen, I apologize for the service you received. We pride ourselves in customer service. We hope to have another opportunity to host you.