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Recent guest reviews

clean and new

Great location, free shuttles but can truly walk just about anywhere downtown you want to go.

Beautiful hotel, amazing restaurant, and right in the heart of downtown!

Had a great stay. Very clean, comfortable sheets and bed. Very large room.

Right off a major road so you can hear everything!

We are picky about clean rooms! This hotel was very clean and our room had a beautiful view to the mountains. Only a short walk to all the restaurants and shops. Would definitely stay again.

This hotel was a great get away for my boyfriend and I. The staff was super friendly and helpful. Due to COVID, the roof top bar was only open tues - sat 5-10 PM, and daily housekeeping was not available. However this was thoroughly explained upon arrival, and the person who checked us in gave us a sheet of paper with other downtown restaurants close by that offered take out, as well as a secondary option for a rooftop bar on the days theirs was closed. When we needed fresh linens or towels, they were promptly delivered to the room. Breakfast was yummy! As of last mid June, it was not the full menu, but still had great options and a friendly server. We had the king corner suite, Mountain View. It was pretty! No balcony, and it’s downtown so of course you can hear road noise and sirens, but the view was worth it. There’s a small pool, but unfortunately no hot tub. If you’re wanting to warm up, check out the hot springs about 45 mins away. :)

It was a nice location and had a shuttle to downtown. Parking was a little difficult because there was not a clear protocol. But it was not bad.

The staff was amazing!! However I was disappointed in my room and bathroom. The bathroom was unclean, and I did not get the room that I booked even tho I called earlier in the week to confirm my room. Very disappointed.

Great hotel, inexpensive parking, free shuttle very nicely decorated

This is a really nice hotel. The staff is excellent and the roof top bar is great

We loved that the Hilton Garden Inn was within walking distance of so many places. The front desk staff was very welcoming and made us feel right at home the moment we walked in. The room was very clean and comfortable. We also loved the rooftop bar. It was the perfect hotel for our date night.

I was excited to surprise my husband with an anniversary getaway to Asheville. We drove over after work on Friday and arrived in time to walk downtown for a beer before heading to bed. We both woke up several times during the night from not being able to get comfortable. The beds were very hard and the road noise was more than expected (even on 4th floor). I never mentioned anything to the staff, so admittedly there may have been an alternative option. My only other sticking point was the $6/day parking fee for the deck behind the hotel. The gates weren't working yet so it was up to answer 'yes' when asked if we were parking there. There isn't another long term parking option in the area that we saw, so why not just add $6/day to the rate? Asheville isn't exactly a town that the majority of people would visit without a private vehicle. It just made the experience feel a little more nickle/dimed. All in - I would stay here again with lessened expectations.

College St Asheville NC

Hotel highlights

  • Walking distance to Pack Square and The Orange Peel
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Asheville, Hilton Garden Inn Asheville Downtown is within a 5-minute walk of Pack Square and within 15 minutes of other popular attractions like Diana Wortham Theatre. This 140-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at Pillar Kitchen, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee weekdays from 6:30 AM to 10:00 AM.


Rooms

All 140 rooms provide microwaves, refrigerators, and free newspapers. Guests can expect free WiFi and wired Internet, along with 43-inch LED TVs and pay movies. Beds sport premium bedding and bathrooms offer free toiletries. Phones are also included.


Property features

Built in 2016, the brand new Hilton Garden Inn Asheville Downtown offers an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 10.00 per day, and there's also a free area shuttle. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, free newspapers, and an ATM.

Room options

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

2 Queen Beds | Sleeps 4

Room, 1 King Bed (Drinks-Snacks)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Asheville Downtown

Everyone (5) Couples (5) Family (2)
4
Family

clean and new

By on Apr 30, 2021

Review comment responded on May 3, 2021

Hi there, Thank you so much for the great review! We always appreciate hearing from satisfied guests. I am glad you enjoyed your time at our hotel. I am very happy to hear that the cleanliness of the hotel was up to your standards. If you have any additional thoughts or comments regarding your time with us, we would love to hear them. Thank you again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We will look forward to serving you again in the future! All the best,

4
Partner Couples

Great location, free shuttles but can truly walk just about anywhere downtown you want to go.

By on Mar 30, 2021

Review comment responded on Mar 31, 2021

Dear valued guest, Thank you for your review of Hilton Garden Inn Asheville Downtown! We are delighted to hear that you enjoyed the location of our property. We hope to see you again soon! Sincerely,

5
Everyone

Beautiful hotel, amazing restaurant, and right in the heart of downtown!

By on Mar 22, 2021

Review comment responded on Mar 22, 2021

Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Chelsea Lewis General Manager

5
Partner Couples Family

Had a great stay. Very clean, comfortable sheets and bed. Very large room.

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Chelsea Lewis General Manager

3
Partner Couples

Right off a major road so you can hear everything!

By on Mar 7, 2021

Review comment responded on Mar 13, 2021

Hi there, Thank you for taking time to leave feedback regarding your stay. We always appreciate hearing from our guests. I am sorry that you stay was interrupted by street noise. I can certainly understand how that would be frustrating. If you stay with us again in the the future, and I hope you will, please let the front desk know that you would like to stay on the quiet side of the building. Our front desk agents would be more than happy to find you a room away from any traffic noise. Again, thank you for the feedback. We hope to serve you again the next time you are in Asheville!

5
Family with small children

We are picky about clean rooms! This hotel was very clean and our room had a beautiful view to the mountains. Only a short walk to all the restaurants and shops. Would definitely stay again.

By on Mar 2, 2021

Review comment responded on Mar 4, 2021

Hi there! Thank you so much for the great review! We appreciate you taking the time to share feedback regarding your stay. I am glad our location and closeness to downtown worked well for your travel plans. I am especially happy to hear that our cleaning standards and procedures were to your satisfaction. Our entire team is working hard to ensure each guest feels comfortable and safe during their stay with us. We look forward to serving you again in the future!

5
Partner Couples

This hotel was a great get away for my boyfriend and I. The staff was super friendly and helpful. Due to COVID, the roof top bar was only open tues - sat 5-10 PM, and daily housekeeping was not available. However this was thoroughly explained upon arrival, and the person who checked us in gave us a sheet of paper with other downtown restaurants close by that offered take out, as well as a secondary option for a rooftop bar on the days theirs was closed. When we needed fresh linens or towels, they were promptly delivered to the room. Breakfast was yummy! As of last mid June, it was not the full menu, but still had great options and a friendly server. We had the king corner suite, Mountain View. It was pretty! No balcony, and it’s downtown so of course you can hear road noise and sirens, but the view was worth it. There’s a small pool, but unfortunately no hot tub. If you’re wanting to warm up, check out the hot springs about 45 mins away. :)

By on Jun 23, 2020

Review comment responded on Jun 29, 2020

We are so happy that you had a wonderful stay with us at Hilton Garden Inn Asheville Downtown and enjoyed the Asheville area. It is fantastic to hear that you enjoyed breakfast and dinner/drinks at Pillar Rooftop Bar, located on our 6th floor. Thank you so much for your in-depth review of your stay - we hope to see you again soon the next time you are visiting!

4
Family with small children

It was a nice location and had a shuttle to downtown. Parking was a little difficult because there was not a clear protocol. But it was not bad.

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Thank you so much for your review of Hilton Garden Inn Asheville Downtown. We really appreciate your feedback on how we could make your stay even better. Safe travels!

2
Partner Couples

The staff was amazing!! However I was disappointed in my room and bathroom. The bathroom was unclean, and I did not get the room that I booked even tho I called earlier in the week to confirm my room. Very disappointed.

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Thank you for sharing the kinds words about our team. We are truly sorry you did not get the room you reserved. Please know that we always try to accommodate our guests requests and apologize for not being able to do so during you visit. Please be assured we will work with the housekeeping department. Thank you again for your feedback and we hope that you will visit us again the next time you are in the Asheville area.

5
Friends

Great hotel, inexpensive parking, free shuttle very nicely decorated

By on Sep 15, 2019

Review comment responded on Sep 16, 2019

Thank you! We really appreciate you taking the time and sharing your experience. We hope to see you again soon!

Hilton Garden Inn Asheville Downtown

309 College St, Asheville, NC 28801
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