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Recent guest reviews

Liked the location - 5 minute walk to downtown. Safe area. Room was nice. Parking is super easy. Didn't like the New Year's Eve dance party over our 5th floor room from the rooftop bar (room 509)....but can't complain too much, it was New Year's Eve after all.

Very nice property with great location

Excellent service, clean room, and beautiful view of the city and mountains. Also, still dreaming about how comfortable that bed was.

Great staff and service...great location!

Very kind and friendly staff!!!

Clean, modern and easy walks to almost everywhere in downtown. Shuttle from 3-11 p.m. to take you if you need a lift. For the Biltmore property you'll need a car. Breakfast service til 10 a.m. but no dining service again until 5 on rooftop bar/cafe. Great view. Menu is small for both, but gets the jobs done. My room was quite large with big easy chair and ottoman in addition to the king bed, pro-style computer chair for counter top to use your laptop. Large flat screen. Small 'fridge and microwave with a Keurig machine that unfortunately didn't work. Staff is truly friendly and helpful. I'd stay again for sure. Tech on premises had a small hot spot device because my laptop just wouldn't get hooked to their wi-fi.

clean and new

Great location, free shuttles but can truly walk just about anywhere downtown you want to go.

Beautiful hotel, amazing restaurant, and right in the heart of downtown!

Had a great stay. Very clean, comfortable sheets and bed. Very large room.

Right off a major road so you can hear everything!

We are picky about clean rooms! This hotel was very clean and our room had a beautiful view to the mountains. Only a short walk to all the restaurants and shops. Would definitely stay again.

This hotel was a great get away for my boyfriend and I. The staff was super friendly and helpful. Due to COVID, the roof top bar was only open tues - sat 5-10 PM, and daily housekeeping was not available. However this was thoroughly explained upon arrival, and the person who checked us in gave us a sheet of paper with other downtown restaurants close by that offered take out, as well as a secondary option for a rooftop bar on the days theirs was closed. When we needed fresh linens or towels, they were promptly delivered to the room. Breakfast was yummy! As of last mid June, it was not the full menu, but still had great options and a friendly server. We had the king corner suite, Mountain View. It was pretty! No balcony, and it’s downtown so of course you can hear road noise and sirens, but the view was worth it. There’s a small pool, but unfortunately no hot tub. If you’re wanting to warm up, check out the hot springs about 45 mins away. :)

It was a nice location and had a shuttle to downtown. Parking was a little difficult because there was not a clear protocol. But it was not bad.

The staff was amazing!! However I was disappointed in my room and bathroom. The bathroom was unclean, and I did not get the room that I booked even tho I called earlier in the week to confirm my room. Very disappointed.

Great hotel, inexpensive parking, free shuttle very nicely decorated

This is a really nice hotel. The staff is excellent and the roof top bar is great

We loved that the Hilton Garden Inn was within walking distance of so many places. The front desk staff was very welcoming and made us feel right at home the moment we walked in. The room was very clean and comfortable. We also loved the rooftop bar. It was the perfect hotel for our date night.

I was excited to surprise my husband with an anniversary getaway to Asheville. We drove over after work on Friday and arrived in time to walk downtown for a beer before heading to bed. We both woke up several times during the night from not being able to get comfortable. The beds were very hard and the road noise was more than expected (even on 4th floor). I never mentioned anything to the staff, so admittedly there may have been an alternative option. My only other sticking point was the $6/day parking fee for the deck behind the hotel. The gates weren't working yet so it was up to answer 'yes' when asked if we were parking there. There isn't another long term parking option in the area that we saw, so why not just add $6/day to the rate? Asheville isn't exactly a town that the majority of people would visit without a private vehicle. It just made the experience feel a little more nickle/dimed. All in - I would stay here again with lessened expectations.

College St Asheville NC

Hotel highlights

  • Walking distance to Wicked Weed Brewing and The Orange Peel
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Asheville, Hilton Garden Inn Asheville Downtown is within a 5-minute walk of Pack Square and within 15 minutes of other popular attractions like Diana Wortham Theatre. This 140-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at Pillar Kitchen, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee weekdays from 6:30 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and wired Internet, along with 43-inch LED TVs and pay movies. Beds sport premium bedding and bathrooms offer free toiletries. Refrigerators, microwaves, and free newspapers are other standard amenities.


Property features

Built in 2016, the brand new Hilton Garden Inn Asheville Downtown offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 10.00 per day, and there's also a free area shuttle. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, free newspapers, and an ATM.

Room options

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

2 Queen Beds | Sleeps 4

Room, 1 King Bed (Drinks-Snacks)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Asheville Downtown

Everyone (7) Couples (8) Family (2)
4
Partner Couples

Liked the location - 5 minute walk to downtown. Safe area. Room was nice. Parking is super easy. Didn't like the New Year's Eve dance party over our 5th floor room from the rooftop bar (room 509)....but can't complain too much, it was New Year's Eve after all.

By , from Marietta on Jan 4, 2022

Review comment responded on Jan 13, 2022

Thank you so much for your review John! We are sorry you did not have the best experience, we will better about communicating our ongoing events with guest. We certainly hope that does not stop you from visiting us again!

5
Family with small children

Very nice property with great location

By on Dec 27, 2021

Review comment responded on Dec 27, 2021

Thank you so much for your review, Rajeev! We hope to see you again soon!

5
Partner Couples

Excellent service, clean room, and beautiful view of the city and mountains. Also, still dreaming about how comfortable that bed was.

By on Jul 31, 2021

Review comment responded on Aug 6, 2021

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5
Partner Couples

Great staff and service...great location!

By on Jul 14, 2021

Review comment responded on Jul 16, 2021

Hi there, Thank you so much for the great review! We always appreciate hearing from satisfied guests. I am glad you enjoyed your time at our hotel. If you have any additional thoughts or comments regarding your time with us, we would love to hear them. Thank you again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We will look forward to serving you again in the future! All the best,

5
Everyone

Very kind and friendly staff!!!

By on Jul 10, 2021

4
Everyone

Clean, modern and easy walks to almost everywhere in downtown. Shuttle from 3-11 p.m. to take you if you need a lift. For the Biltmore property you'll need a car. Breakfast service til 10 a.m. but no dining service again until 5 on rooftop bar/cafe. Great view. Menu is small for both, but gets the jobs done. My room was quite large with big easy chair and ottoman in addition to the king bed, pro-style computer chair for counter top to use your laptop. Large flat screen. Small 'fridge and microwave with a Keurig machine that unfortunately didn't work. Staff is truly friendly and helpful. I'd stay again for sure. Tech on premises had a small hot spot device because my laptop just wouldn't get hooked to their wi-fi.

By on Jun 24, 2021

Review comment responded on Jun 25, 2021

Hi there, Thank you so much for the great review! We always appreciate hearing from satisfied guests. I am glad you enjoyed your time at our hotel. If you have any additional thoughts or comments regarding your time with us, we would love to hear them. Thank you again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We will look forward to serving you again in the future! All the best,

4
Family

clean and new

By on Apr 30, 2021

Review comment responded on May 3, 2021

Hi there, Thank you so much for the great review! We always appreciate hearing from satisfied guests. I am glad you enjoyed your time at our hotel. I am very happy to hear that the cleanliness of the hotel was up to your standards. If you have any additional thoughts or comments regarding your time with us, we would love to hear them. Thank you again for choosing to stay at the Hilton Garden Inn Asheville Downtown. We will look forward to serving you again in the future! All the best,

4
Partner Couples

Great location, free shuttles but can truly walk just about anywhere downtown you want to go.

By on Mar 30, 2021

Review comment responded on Mar 31, 2021

Dear valued guest, Thank you for your review of Hilton Garden Inn Asheville Downtown! We are delighted to hear that you enjoyed the location of our property. We hope to see you again soon! Sincerely,

5
Everyone

Beautiful hotel, amazing restaurant, and right in the heart of downtown!

By on Mar 22, 2021

Review comment responded on Mar 22, 2021

Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Chelsea Lewis General Manager

5
Partner Couples Family

Had a great stay. Very clean, comfortable sheets and bed. Very large room.

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Chelsea Lewis General Manager

Hilton Garden Inn Asheville Downtown

309 College St, Asheville, NC 28801
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