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Recent guest reviews

There was blood on the bathroom door of the initial room I was assigned as well as crumbs of some sort on the couch. I asked to be reroomed. My next room had two roaches. Room service never came the entire five days I was there and every time I called the front desk to ask for more towels, nobody would answer. I had to go to the lobby at least 3 separate times every time I wanted more towels and they kept saying they’ll have it sent to my room and it never showed. Took an hour just to get towels EVERY day, set us back on our vacation schedule quite a bit. Lady at the front desk caught an attitude when I told her I never got any towels saying “she (room service lady) brought you those.” How are you going to tell me?? No she didn’t. It smelled awful in the hallways because the pool is in the middle of the hotel (in the lobby area?) and it seems like it has poor ventilation. Like a mixture of mold and chlorine. Anyway, I hated it here. Felt gross, hostile, poorly managed, and in my opinion the sanitation rating should be significantly lower than 96. Also! There was a man, clearly intoxicated with something, lingering by the main door closest to our room.

Very poor attention from the staff no breakfast is included

The staff was excellent at check-in, during our stay and at check out. The rooms were bright and clean. My husband and I have stayed the past 3 yrs visiting the mountains and each time we visit we habe noticed more improvements being made to the hotel and property. We will definetly will stay again.

Condemn the building and start over. The staff was great though.

Terrible customer service, they were really grumpy about everything. Made me wait until exactly 4pm to check in with three kids in tow at 3:35pm. Had to ask for extra towels to which they rolled their eyes and admonished me for using room towels in the pool area. We witnessed a drug deal going down in the parking lot at 6pm on Sunday night going to dinner, which was really scary with the kids. Grab and go breakfast options were abysmal with rotten oranges and soda instead of juice. They only great thing was the slide and pool. Property overall was somewhat dated and poorly managed.

Roaches were in my restroom. Stains are in the carpets. AC unit is terrible and old. I will never book here again.

No breakfast and arcade.

Common areas very hot, due to room A/C units venting heat into the hallways and pool/spa co-located with lobby/gift shop/lounge. Beds OK, but not real good. A/C took more than 2 hours to cool room to tolerable level, and was noisy. Location was very good for us, though.

So the rooms and facilities were clean but very old. It was obviously an old outdoor entry hotel converted into an indoor/secure entry hotel. The oddest thing is that all the rooms A/C units vent to the hallways so when moving through the building it’s like walking through a sauna. Staff was fine. Area around the hotel is kind of sketchy… several vacant buildings that probably should just be torn down. Still no breakfast service (covid) and hotel restaurant is closed two days a week … of course the days we are here.

Nice Hotel with friendly and accommodating staff.

Room was ok, felt like a bad dream where I was transported back to the 90s. Needs updating, the pool was the best part I suppose. Heating and air is so off throughout place as well.

I liked the pool and slide. I didn't lije the fact that there was no supervision on the slide. Kids climbing up water slide as others coming down. They didn't have elevators, so it is hard with someone who has walking issues. The gift shop was not a gift shop, and there was no gameroom, as the brochure displayed. I understand that due to covid, they may not be able to utilize that feature, i feel they beed to update thier brochure.

The place was old but clean. Nice pool with a slide and good restaurant with friendly service from the bartender Amanda. The biggest issue was the bed was so uncomfortable. Very hard bed, hard to sleep. The pullout couch was more comfortable than he king size bed. Wouldn’t stay there again. The hotel staff wasn’t friendly either.

The gentleman at check in didn’t speak a word, seemed he absolutely hated his job. Got to the room and the smell! Was not cleaned well, hair bands still hanging in room! Tried to order room service, after walking there I was told phones are down. Every time somebody closes down the hall closes the door, the window shakes. No sleep at all. Pool was the only decent part of this place. Was so bad we left a day early

The outside area and pool was great. The room was a bit dated

Josh in the restaurant was amazing! He wa as friendly and let us chill by the fire until we checked in. We loved all the Staff! Becky gave us cards to play with until we were able to get into our room. The restaurant had the best tri tip I've ever had! The in house made pork rinds were heaven and the shrimp cocktail was unique and deleicious! The pool was warm, slide was so fun! The jacuzzis were wonderful!

Our room had little critters that's expected in the mountains but not too fond of finding so many in our room. The smell of chlorine was intense. There was a huge water stain on the ceiling above the toilet that was concerning since you could hear people flushing. The shower curtain was disgusting to say the least. The mini fridge didn't work at all in our room. The ice bucket had cracks in it. We weren't aware of that until the next day when there was water all over our things on the desk. The staff was nice and pleasant but the facilities could use a better up keep. Especially for what we were paying.

Sugarloaf Road Hendersonville NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Blue Ridge Mall is within 2 miles (3 km) of Cascades Mountain Resort, Ascend Hotel Collection while other popular attractions such as Saint Paul Mountain Vineyards are within 3 miles (5 km). This 100-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

At Cascades Mountain Resort, Ascend Hotel Collection, guests enjoy a children's pool, a gym, and 3 spa tubs. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with concierge services and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Cascades Mountain Resort, Ascend Hotel Collection

Everyone (23) Couples (3) Family (13)
1
Partner Couples

There was blood on the bathroom door of the initial room I was assigned as well as crumbs of some sort on the couch. I asked to be reroomed. My next room had two roaches. Room service never came the entire five days I was there and every time I called the front desk to ask for more towels, nobody would answer. I had to go to the lobby at least 3 separate times every time I wanted more towels and they kept saying they’ll have it sent to my room and it never showed. Took an hour just to get towels EVERY day, set us back on our vacation schedule quite a bit. Lady at the front desk caught an attitude when I told her I never got any towels saying “she (room service lady) brought you those.” How are you going to tell me?? No she didn’t. It smelled awful in the hallways because the pool is in the middle of the hotel (in the lobby area?) and it seems like it has poor ventilation. Like a mixture of mold and chlorine. Anyway, I hated it here. Felt gross, hostile, poorly managed, and in my opinion the sanitation rating should be significantly lower than 96. Also! There was a man, clearly intoxicated with something, lingering by the main door closest to our room.

By on Jun 7, 2022

3
Family

Very poor attention from the staff no breakfast is included

By on Mar 21, 2022

4
Family

The staff was excellent at check-in, during our stay and at check out. The rooms were bright and clean. My husband and I have stayed the past 3 yrs visiting the mountains and each time we visit we habe noticed more improvements being made to the hotel and property. We will definetly will stay again.

By on Jan 4, 2022

Review comment responded on Jan 18, 2022

Thank you so much

2
Everyone

Condemn the building and start over. The staff was great though.

By on Jan 2, 2022

3
Family Family with small children

Terrible customer service, they were really grumpy about everything. Made me wait until exactly 4pm to check in with three kids in tow at 3:35pm. Had to ask for extra towels to which they rolled their eyes and admonished me for using room towels in the pool area. We witnessed a drug deal going down in the parking lot at 6pm on Sunday night going to dinner, which was really scary with the kids. Grab and go breakfast options were abysmal with rotten oranges and soda instead of juice. They only great thing was the slide and pool. Property overall was somewhat dated and poorly managed.

By on Nov 17, 2021

1
Family with small children

Roaches were in my restroom. Stains are in the carpets. AC unit is terrible and old. I will never book here again.

By on Oct 15, 2021

3
Everyone

No breakfast and arcade.

By on Sep 20, 2021

3
Partner Couples

Common areas very hot, due to room A/C units venting heat into the hallways and pool/spa co-located with lobby/gift shop/lounge. Beds OK, but not real good. A/C took more than 2 hours to cool room to tolerable level, and was noisy. Location was very good for us, though.

By on Jul 13, 2021

4
Family

So the rooms and facilities were clean but very old. It was obviously an old outdoor entry hotel converted into an indoor/secure entry hotel. The oddest thing is that all the rooms A/C units vent to the hallways so when moving through the building it’s like walking through a sauna. Staff was fine. Area around the hotel is kind of sketchy… several vacant buildings that probably should just be torn down. Still no breakfast service (covid) and hotel restaurant is closed two days a week … of course the days we are here.

By on Jun 28, 2021

Review comment responded on Jul 8, 2021

Thank you for sharing your time with us

5
Friends

Nice Hotel with friendly and accommodating staff.

By on Jun 26, 2021

Review comment responded on Jul 8, 2021

Thank you so much for sharing your time with us

Cascades Mountain Resort, Ascend Hotel Collection

201 Sugarloaf Road, Hendersonville, NC 28792
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