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NH Collection Andorra Palome

4.0 star property

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Photo gallery for NH Collection Andorra Palome

Exterior
Creator video
Suite (View) | View from room
Superior Room, Terrace | View from room
Minibar, in-room safe, soundproofing, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Restaurant
  • Air conditioning
  • Gym
  • Parking available
  • Bar

Explore the area

View in a map
Crta. d'Arinsal s/n, AD400 Erts, Arinsal, La Massana, AD400
  • Place, Jou-La Cauba Rock Trail
    ‪12 min walk‬
  • Place, Els Orriols Ski Lift
    ‪17 min walk‬
  • Place, Comapedrosa Highlands Trail
    ‪18 min walk‬

Room options

View all photos for Superior Room

Superior Room | Minibar, in-room safe, soundproofing, bed sheets

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Terrace

Minibar, in-room safe, soundproofing, bed sheets

Superior Room, Terrace

8.4 out of 10
Very good
(5 reviews)
  • Mountain view
  • 252 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, soundproofing, bed sheets

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (View)

Suite (View) | Minibar, in-room safe, soundproofing, bed sheets

Suite (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Balcony, View

Minibar, in-room safe, soundproofing, bed sheets

Superior Room, Balcony, View

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, soundproofing, bed sheets

Superior Room (View)

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, soundproofing, bed sheets

Deluxe Room

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Arinsal

NH Collection Andorra Palome places you within a leisurely stroll of Jou-La Cauba Rock Trail and Els Orriols Ski Lift. This 34-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and a gym.

What's nearby

  • Jou-La Cauba Rock Trail - 12 min walk - 0.7 miles
  • Els Orriols Ski Lift - 17 min walk - 0.9 miles
  • Comapedrosa Highlands Trail - 18 min walk - 1.0 mile
  • Pontal de Maceió Beach - 2 min drive - 1.1 miles
  • Valles del Comapedrosa Nature Park - 2 min drive - 1.1 miles

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 46 min drive
  • La Seu d'Urgell (LEU) - 70 min drive

Restaurants

  • ‪Commencal Spot - ‬2 min drive
  • ‪Borda De L'avi - ‬2 min drive
  • ‪Borda Xica - ‬3 min drive
  • ‪Cafe Don Piacere - ‬3 min drive
  • ‪Cisco's - ‬12 min walk

About this property

NH Collection Andorra Palome

Guests of NH Collection Andorra Palome enjoy features like a gym, free WiFi in public areas, and a terrace. Self parking is offered for EUR 15 per day. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Additional amenities include laundry facilities, a TV in a common area, and a garden.
40-inch LED TVs come with cable channels. Bathrooms have hair dryers and slippers. Minibars, coffee makers, and safes are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 15 per day)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ÉMO

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 19 per person
  • Uncovered self parking fee: EUR 15 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

NH Collection Andorra Palome Hotel
NH Collection Andorra Palome Arinsal
NH Collection Andorra Palome Hotel Arinsal

Frequently asked questions

Is free cancellation available at NH Collection Andorra Palome?

NH Collection Andorra Palome offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at NH Collection Andorra Palome?

As of Jun 18, 2026, prices found for a 1-night stay for 2 adults at NH Collection Andorra Palome on Jul 13, 2026 start from $130, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near NH Collection Andorra Palome?

This hotel is located in Arinsal, a short 9-minute walk from Jou-La Cauba Rock Trail and also 13 minutes on foot from Els Orriols Ski Lift. You'll also find Caldea Spa and La Massana Ski Lift within a short drive.

Will I be able to park at NH Collection Andorra Palome?

Yes, uncovered parking is offered for EUR 15 per day. An electric car charging station is also available for guests.

Does NH Collection Andorra Palome have a casino?

No, NH Collection Andorra Palome doesn't have a casino.

Is there an indoor pool at NH Collection Andorra Palome?

No, there is no indoor pool at this hotel.

Is NH Collection Andorra Palome good for couples?

Couples staying at this hotel will appreciate amenities like a minibar and slippers as well as a restaurant.

Does NH Collection Andorra Palome have a hot tub?

No, there isn't a spa tub at this hotel.

Does NH Collection Andorra Palome have a restaurant with a breakfast menu?

Yes, NH Collection Andorra Palome serves buffet breakfast for a surcharge each morning at ÉMO.

Does NH Collection Andorra Palome allow pets to stay for free?

No, pets aren't allowed at NH Collection Andorra Palome though service animals are welcome.

Does NH Collection Andorra Palome have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from NH Collection Andorra Palome?

The closest major airport to NH Collection Andorra Palome is La Seu d'Urgell (LEU), which is 22 mi away (70 minutes by car).

Can I book a room with a balcony at NH Collection Andorra Palome?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy mountain and garden views.

NH Collection Andorra Palome Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 69 reviews
Rating 8 - Good. 17 out of 69 reviews
Rating 6 - Okay. 3 out of 69 reviews
Rating 4 - Poor. 2 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing and staff was incredible!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely breakfast buffet
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

Great hotel, well located. Solid breakfast too. You can use also their parking in Andorra la Vella if you stay in Palome (just ask reception). Magda was great and provided us excellent recommendations, thank you again.
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Receptionist was just lovely and very helpful.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Marilys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical Stay

Our stay was magical! Our room had the most amazing view of a lake outlined with snow. We were able to enjoy the view from the bed. The room and hotel were very clean. We enjoyed the breakfast which was a varied, delicious spread of the local cuisine.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Palome. The room was clean and comfortable and the bed was superb. I had a great nights sleep. The staff were also very friendly and helpful. I would definitely stay here again.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional staff

Exceptional staff. Extremely helpful and friendly. Lovely hotel with very good location.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Angeliani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the quality. Very clean and pleasant rooms. Parking is additional $ but you can park for free on the street.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Ariel

Disliked: Property conditions & facilities
Awful
Stayed 1 night in Jan 2025
Verified

8/10 Good

Rocío

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge the parking separately and its not cheap
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded our expectations!

We truly can’t complain—NH Collection was an outstanding experience! The staff was incredibly welcoming and attentive, making us feel right at home from the moment we arrived. The hotel itself is beautifully designed, with elegant interiors and top-notch facilities that add to the luxurious ambiance. Initially, we had booked a stay at the neighboring Sant Grant, but unfortunately, it was such a disappointment that we had to leave. Despite both hotels being rated four stars, the difference in quality, service, and overall experience was like night and day. NH Collection completely turned our trip around, and we couldn’t be happier with our choice. Highly recommended for anyone looking for a refined and comfortable stay!
Stayed 5 nights in Feb 2025
Verified

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great b'fast. There is just some kind of 'soul' missing in the hotel. It lacks atmosphere. Staff are helpful but a couple of minor issues suggested lack of attention to detail (shower gel container empty, which I found out while in the shower, another time I was naked and about to run a bath when I noticed the plug was missing). Also there is a smell which I have noticed on both trips. I think it's due to poor enforcement of no smoking rules. Bed very comfortable. Ski lockers didn't seem to be heated. Cold wet boots in the morning are no fun.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities
El personal fantástico, igual la habitación!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, amenities
Ihanan rauhallinen, siisti ja viihtyisä hotelli. Aamiainen oli todella hyvä. Kuntosalista plussaa.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities
Quarto maravilhoso, localização perfeita, se quiser da para ir andando para a estação de esqui. So faltou a t.v se smart. E o banheiro poderia ser aquecido
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Orlando

Liked: Cleanliness, amenities, property conditions & facilities
Excelente habitación
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Juan Luis

Liked: Cleanliness, staff & service, amenities
Todo muy bien.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Julien

Disliked: Staff & service
J’ai réservé et lorsque je suis arrivé l’hôtel était fermé J’ai dû faire une autre réservation dans un autre hôtel . Hôtel.com ne m’a pas remboursé
Stayed 1 night in Nov 2025
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel moderno con desayuno fabuloso. El único incinveniente fué la wifi en las habitaciones, no funcionaba nada bien.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la verdad la entrada fue fantástica, el recepcionista fabulosos
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hinta/ Laatusuhde 10+

Yksi parhaista hotelli kokemuksista. Palvelu oli erinomaista, henkilökunta ystävällistä ja kaikki toimii. Erinomainen aamupala/ illallinen ravintolassa.
Stayed 6 nights in Jan 2025
Verified

8/10 Good

Icram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Maria P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendado

Muy buena estadia Personal muy amable y profesional
Stayed 5 nights in Dec 2024