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Totem, Friendly Hotel

4.0 star property

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View from property
Premium bedding, in-room safe, desk, blackout drapes
Breakfast, lunch and dinner served
Outdoor spa tub
Daily buffet breakfast for a fee

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Flaine Forum, Araches-la-Frasse, Haute-Savoie, 74300
  • Place, Flaine Ski Resort
    ‪1 min walk‬
  • Place, Télébenne
    ‪2 min walk‬
  • Place, Grandes Platières Ski Lift
    ‪3 min walk‬

Room options

View all photos for Family Suite

Premium bedding, in-room safe, desk, blackout drapes

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 640 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed (Mountain)

Premium bedding, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed (Mountain)

  • 178 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite

Suite | Premium bedding, in-room safe, desk, blackout drapes

Suite

  • 534 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Club Room

Premium bedding, in-room safe, desk, blackout drapes

Club Room

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Loft

Flat-screen TV

Loft

  • 1601 sq ft
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, desk, blackout drapes

Junior Suite

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed (Forum)

Classic Room, 1 Queen Bed (Forum) | Premium bedding, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed (Forum)

  • 142 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Club Room, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Club Room, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Flaine

Totem, Friendly Hotel places you next to Grandes Platières Ski Lift and within a 10-minute stroll of other popular attractions like Aup de Veran Ski Lift. This 96-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and a restaurant.

What's nearby

  • Flaine Ski Resort - 1 min walk - 0.0 miles
  • Télébenne - 2 min walk - 0.1 miles
  • Grandes Platières Ski Lift - 3 min walk - 0.2 miles
  • Forum Ski Lift - 3 min walk - 0.2 miles
  • Aup de Veran Ski Lift - 6 min walk - 0.4 miles

Getting around

  • Magland Station - 32 min drive
  • Geneva International Airport (GVA) - 94 min drive

Restaurants

  • ‪Restaurant le K - La Kedeuze @ Les Carroz - ‬26 min drive
  • ‪Chalet des Molliets - ‬11 min drive
  • ‪Le Desert Blanc - ‬27 min drive
  • ‪Bistro Grill du Gron - ‬19 min drive
  • ‪L'Anfionne - ‬17 min drive

About this property

Totem, Friendly Hotel

Guests of Totem, Friendly Hotel have access to ski-in/ski-out access, a full-service spa, and a gym. The front desk has multilingual staff standing by 24 hours a day to assist with access to locker space and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes and desks are other standard amenities.
Recreational amenities at the hotel include ski-in/ski-out access, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 21 for adults and EUR 10.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Friendly Kitchen

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 861 square feet of conference space
  • Meeting room

Outdoors

  • In the mountains
  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1960
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between April 13 and December 11.
The property will be renovating from April 12 2026 to December 11 2026 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15.00 per pet, per night
  • 1 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night. This tax does not apply to children under 18 years of age.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 10.50 for children
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: EUR 10 per person and includes use of: sauna; hot tub; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-5:30 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Terminal Neige Totem Hotel Araches-la-Frasse
Terminal Neige Totem Hotel
Terminal Neige Totem Araches-la-Frasse
Terminal Neige Totem Hotel Flaine
Terminal Neige Totem Flaine
Terminal Neige Totem
Terminal Neige Totem
Terminal Neige - Totem Hotel
Terminal Neige - Totem Araches-la-Frasse
Terminal Neige - Totem Hotel Araches-la-Frasse

Frequently asked questions

Is free cancellation available at Totem, Friendly Hotel?

Totem, Friendly Hotel provides free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What is there to do within easy reach of Totem, Friendly Hotel?

This hotel is located in Araches-la-Frasse, just steps from Flaine Ski Resort and Grandes Platières Ski Lift, and within a short walk of Aup de Veran Ski Lift. You'll also find Golf Flaine Les Carroz and Lac de Gers within a short drive.

Is there parking available at Totem, Friendly Hotel?

No, there isn't parking at this hotel.

Is there a spa at Totem, Friendly Hotel?

There is a full-service spa available for guests to enjoy and services include body wraps, reflexology, and massages.

Does Totem, Friendly Hotel feature a casino?

No, Totem, Friendly Hotel doesn't have a casino.

Will I find an indoor pool at Totem, Friendly Hotel?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What do couples enjoy most about Totem, Friendly Hotel?

There are many amenities for couples at this hotel, including a restaurant and a bar/lounge plus some guestrooms feature a fireplace.

Are there hot tubs at Totem, Friendly Hotel?

No, but this hotel does have a sauna.

Does Totem, Friendly Hotel have a restaurant with a breakfast menu?

Yes, Totem, Friendly Hotel serves buffet breakfast for a surcharge each morning at Friendly Kitchen.

Will Totem, Friendly Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Totem, Friendly Hotel for a fee of EUR 15.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Totem, Friendly Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Are there rooms with balconies at Totem, Friendly Hotel?

Yes, some guestrooms at this hotel offer either a balcony and a deck/patio.

Totem, Friendly Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 93 out of 140 reviews
Rating 8 - Good. 38 out of 140 reviews
Rating 6 - Okay. 6 out of 140 reviews
Rating 4 - Poor. 1 out of 140 reviews
Rating 2 - Terrible. 2 out of 140 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Roland

Liked: Cleanliness, property conditions & facilities
Friendly staff, great buffet, ski hire and spa facilities. A really enjoyable stay
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

ami Corinna

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful food
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Stay was comfortable and the staff were friendly and welcoming. Room was small but comfortable. Rooms would benefit from a refurb but the main bar/area was clean and modern.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and nice vibe in hotel. Rooms / bathrooms are pretty tiny but reasonably well thought out and lots of cupboard space. We had a lovely time.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Great location, food was delicious and lovely Mountain View’s from our room. Staff were inconsistent which made the service hit and miss. Overall would recommend
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and everything on your doorstep. Would stay again!
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff super helpful and location so convenient for ski lift & town centre
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totem Hotel Flaine

The hotel was excellent, fantastic location and great facilities. We would definitely go again.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend for a nice ski vacation. Would definitely stay here again
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been skiing for thirty years and this is the best hotel for a ski break that I’ve ever encountered- great location, excellent facilities, magnificent food and the friendliest staff.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great very close to lifts and food was ok a little repetitive but decent enough
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fancy hotel, very well trained staff and speedy service
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Caelia

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to ski out with ski lift almost directly across from ski room. Ski room has storage for your equipment, but bring a small lock with you. Breakfast at hotel was wonderful, as was the restaurant. Lots of food choices surrounding hotel as well
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Modern style ski hotel with great service team - from reception to dining areas - and room quite OK - had a room with balcony - nice with separate WC. Very conveniant with ski rental inhouse and we got great service from Christophe. Good breakfast and decent buffet at the evenings. very close to ski lifts. to be recommened!
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent. Boot room. Literally 15 steps from boot room to clipping on skis. Lift access. Choice of 3 lifts, easily accessible from the hotel. Food. Buffet style, plenty of choice, excellent quality. Room. Well laid out & particularly liked that the bathroom & toilet were separate, making things very practical. Great view from the balcony. Staff. Superb. Everyone we interacted with were friendly, attentive & helpful. Whoever does the hiring does a very good job! Being picky!! For a hotel that is mainly used as a ski hotel, it is unusual these days not to have heated boot warmers as a standard offering. Boot & ski hire. We hired from the Totem Ski shop in the lobby of the hotel. Good quality equipment & price was on par with other ski shops. Christoff was very helpful. If you are looking at Flaine as an option, book this hotel.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. The hotel staff are warm, welcoming, approachable, polite and eager to please. The breakfast was good, although the evening buffet wasn't to my taste. Still, you can't have everything!
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Totem - Flaine Forum

Short break in Flaine. Hotel Totem is central located opposite a selection of restaurants and bars and about 50m from the main ski bubble. Trendy style bar and restaurant area looking out at the slopes. Very comfortable well equipped double room (with balcony). All staff were super helpful and nothing too much trouble. Excellent selection of cooked and continental breakfast options. Ski lockers conveniently located on the ground floor but they did get a little busy after 9am. Would definitely return.
View from 2nd Floor Double Room
Stayed 4 nights in Jan 2023
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toujours très agréable d’y séjourner

Hôtel très agréable, équipe au TOP et emplacement 3 étoiles pou l’accès aux piste, bref si votre séjour est centré sur le ski c’est le meilleur, sans parler de leur bar qui est très sympas tous les soirs, bref nous recommandons !
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel et équipe au top pour nous !

Superbe hotel au pied des pistes, une équipe très accueillante et compétente aussi bien à hôtel qu'au restaurant bar (Très bon cocktails !) ou au Ski Shop, des chambres spacieuses et confortables et si vous prenez une chambre avec Balcon une vue extraordinaire sur les pistes, l'emplacement aussi est parfait au coeur du "très petit" centre du village avec tous les commerces, ski shops ou restaurants autour à moins de 5mn tout comme les remontées mécaniques, bref pour nous ça a été un sans-faute !
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Jean-luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redécouverte avec plaisir de cet hôtel avec une nouvelle direction et une équipe qui prête attention aux clients Buffet varié de qualité Position idéale pour démarrer ski aux pieds
Stayed 3 nights in Dec 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Great location, good vibe.

We stayed during pandemic, so the hotel was exceptionally quiet. We like quiet, but this was a bit depressing.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que du bonheur!

Malgré les restrictions en lice au moment de notre venue, l'hôtel a toujours trouvé les moyens de nous rendre le séjour le plus agréable possible. Nourriture et plats préparés de très bonne qualité. On y reviendra avec plaisir et son emplacement est juste idéal/pistes ou pour déambuler dans la station.
Stayed 2 nights in Jan 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour parfait

Hotel idéalement situé, au pied des pistes. Casier à ski donnant directement sur les pistes ! Petit déjeuner au top ! Bref hôtel parfait pour un petit week end au ski !!
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Harri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Amazing place. Fantastic location- easy ski-in ski-out. Fantastic selection of food available each night. All staff were great too.
Stayed 3 nights in Mar 2020

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